- Needham Bank (Wellesley, MA)
- …to include high risk customer types such as marijuana businesses and money service businesses. + The BSA/ Fraud Team Leader will conduct QC reviews of alerts, ... monitoring through the use of various reports and the Bank 's AML/ Fraud monitoring software. + Analyze and...and changing priorities. + Ability to adhere to Needham Bank 's Core Values (Focus on Customer Relationship,… more
- Byline Bank (Chicago, IL)
- **About Byline Bank :** Headquartered in Chicago, Byline Bank is a full- service commercial bank serving small- and medium-sized businesses, financial ... communities we serve. If you're passionate about delivering quality service and thrive in a supportive, growth-oriented environment, let's...with all Byline Staff in order to safeguard the Bank and its Customers against Fraud . As… more
- US Bank (Minneapolis, MN)
- …need. Job postings in areas with a high volume of applicants, such as customer service , contact center, and Financial Crimes investigations, remain open for ... of Fraud Strategy is responsible for leading fraud identification and mitigation strategies for US Bank...strategy, marshal resources, and drive to execution + Best-In-Class Customer experience, while maintaining industry leading fraud … more
- Bank of America (Plano, TX)
- …to minimize fraud loss exposure and negative impacts to the customer experience. Key responsibilities include utilizing a variety of systems, such as Excel, ... our self- service processes, completing defect reviews, and monitoring the fraud platform access. Implementation opportunities will span fraud policy… more
- Umpqua Bank (Portland, OR)
- …proactively prevent fraud , and ensure prompt investigation to identified fraud . + Monitors customer accounts, transactions, payment processes, and reports ... practices, and procedures and common fraud schemes, including account takeover fraud . + Demonstrated knowledge of bank computer systems or similar systems,… more
- Federal Reserve Bank (Boston, MA)
- …products and services more quickly, seek to provide a more robust and unified customer experience across our financial service offerings, and create new career ... **Company** Federal Reserve Bank of Boston Federal Reserve Financial Services (FRFS)...fraud mitigation with a financial institution or a service provider + Ability to adjust to evolving business… more
- Ally (Austin, TX)
- …shouldn't your opportunities be, too? **The Opportunity** The primary role of the Senior Bank Fraud Investigator to investigate and deter fraud against Ally ... to be a high level problem solver. You will work independently on various bank fraud projects and present findings and solutions to loss prevention leadership… more
- First Horizon Bank (Memphis, TN)
- …quickly and then adjust the rules thus ensuring a positive customer experience and minimal fraud losses for the bank . This role must have a clear end to end ... Memphis, TN; Birmingham, AL **Position Overview:** At First Horizon Bank Operations, we are on a mission to deliver...new payment product offerings or changes that may affect fraud losses/ customer experience. * Sets key performance… more
- NBT Bank (Lakeville, CT)
- Pay Range: $26.81 - $35.79 The Senior Fraud /AML Investigator will work fraud and money laundering cases as assigned by the BSA Officer and Security Officer as ... as cases arising from independent reviews of transaction and fraud monitoring reports. Education and Experience: + 3 years...or Criminal Justice or equivalent experience + Knowledge of Bank Secrecy Act requirements Skills and Abilities: + Team… more
- City National Bank (Newark, DE)
- …be able to trouble shoot and resolve client concerns * Effective interpersonal, customer service and communication skills to interact effectively with all levels ... *CARD FRAUD /SERVICING LEAD- Wires Team* *Hybrid Schedule- 3 Days in office & 2...of bank personnel and clients. * Must possess desire to assist clients with a… more
- Bank of America (Tampa, FL)
- …of proficiency with computers and current technology + 1+ years of customer /client service experience, including experience handling difficult client situations ... + 2+ years of experience working in a client service capacity **Skills:** + Conflict Management + Customer...Customer and Client Focus + Decision Making + Fraud Management + Oral Communications + Active Listening +… more
- First Horizon Bank (Memphis, TN)
- …on the status of implementation efforts. The ideal candidate possesses impeccable customer service skills, excellent problem-solving skills and the ability to ... attitude and providing exemplary service + Excellent organizational, analytical, and customer service skills + Bachelor's degree or related experience + 5… more
- First National Bank of Omaha (IA)
- …programs we use (FileNet, TBS, CRT, etc.) + A minimum of nine months of customer service experience **PERKS AND BENEFITS** + Competitive pay and benefits + ... at 1601 Dodge Street Omaha Nebraska 68197. As a Fraud and Non- Fraud Specialist at FNBO, you...ROLE AT FNBO** At FNBO, we believe that a bank should be a force for good in the… more
- M&T Bank (Amherst, NY)
- …of work scheduling. **Education and Experience Preferred:** + Minimum of 1 year of customer service related fraud experience. + Experience working with ... of the Bank by providing an outstanding service experience for inbound and outbound customer ...required regarding investigations or disputes. We work to mitigate fraud loss and assist our client base through critical… more
- Commerce Bank (Kansas City, MO)
- …and demands simultaneously + Strong analytical and organizational skills + Excellent customer service skills and ability to research answers and solutions ... And after more than 155 years, we know Commerce Bank is only at its best when our people...support and serve as point of contact for the Customer Advocacy Program through research and resolution of … more
- SMBC (Phoenix, AZ)
- …funds. The Vice President, Fraud Investigations and Support will also provide customer service for escalated fraud issues. They will be responsible ... our mission to create a completely new, 100% digital bank that truly serves customers' best interests. We are...strategies. + Define and establish policies and procedures for fraud review, as well as partner with Customer… more
- SMBC (Phoenix, AZ)
- …risk and fraud ring activity. + Resolve transactions within the service level agreements to reduce potential losses. + Document all findings, dispositions, and ... right way (from technology infrastructure to modern marketing to customer experience). The anticipated salary range for this role...fraud processes, job aids and testing during Jenius Bank launch and expansion of the fraud … more
- SMBC (Phoenix, AZ)
- …process to review fraud cases + Improve core metrics related to fraud rate, incidents, charged-off dollars and customer experience from vintage to vintage; ... our mission to create a completely new, 100% digital bank that truly serves customers' best interests. We are...hours, and travel on an as-needed basis + Prior fraud experience in the financial service industry,… more
- Wells Fargo (Charlotte, NC)
- … and claims functional area **Required Qualifications, US:** + 18+ months of Customer Service , Financial Services, Fraud , or Investigations experience, or ... research + Support team performance in identifying gaps in bank processes, procedures, customer , or colleague decisions...volume consists of customer inquiries, activity verification, service request, fraud claim intake, and assisting… more
- FirstBank PR (San Juan, PR)
- FRAUD ANALYST BANKING OPERATIONS FRAUD MNGT...we deliver on our promise of excellence in personalized customer service . Our more than 3,100 employees ... Virgin Islands and Florida share a passion for excellent customer service . We are proud of our...number one place for you. A Brief Overview The Fraud Analyst reviews potential fraudulent accounts and takes appropriate… more