- AutoZone, Inc. (Elk Grove, CA)
- …experience in direct supervision of customer service, sales; call center management or customer retention /Account Management in a SaaS environment. ... Position Summary: The Customer Retention Manager plays a key role in shaping the overall customer experience, promoting a high level of customer … more
- Mass Markets (Wichita, KS)
- …P&C industry and account management. Experience in BPO insurance contracts, call center operations, customer services and/or retention is preferred. In ... a trusted partner in the industry. We are seeking an experienced Insurance Call Center Customer Service Director experienced in Property and Casualty and… more
- Mass Markets (Wichita, KS)
- …and account management. Experience in BPO insurance contracts, claims, call center operations, customer services and/or retention is preferred. In ... in the industry. We are seeking an experienced Insurance Call Center Claims Director experienced in Property...assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs… more
- Caterpillar, Inc. (Nashville, TN)
- …strategies. * Describes the scope and objectives of recent and current call center restructuring projects. Customer Retention : Knowledge of customer ... Analyzes problem trends and takes steps to avoid recurrence. Call Center Management: Knowledge of call...customer loyalty. Level Basic Understanding: * Describes specific customer retention strategies being used in own… more
- DISH Network (Roseland, NJ)
- …on **November 19th** **from** **4-7 ET** for our open Inbound Sales and Customer Retention roles. You'll have the opportunity to visit the local ... and Gen Mobile. **Department Summary** Our award-winning Inside Sales & Retention team successfully influences existing and future customer decision-making… more
- Lawson Products (Chicago, IL)
- ** Customer Retention & Sales Lead Specialist**...of experience in lead generation and qualification in a call - center environment, or a related area, or ... parts on hand when needed. We're looking for a Customer Retention & Sales Lead Specialist responsible...** + Makes phone calls to customers with missed call cycles or without an assigned sales representative. +… more
- Elara Caring (Bronx, NY)
- …Place. **Job Description:** **FULL TIME** **Monday-Friday** **8am-5pm** 7+ years experience in call center management, sales or client intake within the ... negotiable depending on experience)** **Vice President Client Acquisition and Retention ** At Elara Caring, we care where you are...following ways: + Develop and implement strategies to enhance call center sales performance and client intake… more
- The Chicago Lighthouse (Chicago, IL)
- …about opportunities for improved customer service. This position oversees day-to-day call center operations, including but not limited to training and ... contact center environment centered that focuses on customer satisfaction and retention , providing exceptional quality...resolving customer complaints + Direct oversight of call center agents and their responsibilities includes… more
- The Chicago Lighthouse (Chicago, IL)
- …about opportunities for improved customer service. This position oversees day-to-day call center operations, including but not limited to training and ... contact center environment centered that focuses on customer satisfaction and retention , providing exceptional quality...resolving customer complaints; + Direct oversight of call center agents and their responsibilities includes… more
- Trinity Health (Grand Rapids, MI)
- …Day Shift **Description:** Healthcare is an industry that relies on seamless access. A Call Center Operator (CCO) may be the first line of communication for ... Trinity Health's consumers and patients. Working in a call center environment, Call ...education or GED equivalent. + Up to six months customer service experience. + Call documentation experience… more
- Trinity Health (Ann Arbor, MI)
- …GED equivalent. + Customer service experience required; previous experience in a Call Center , or an Operator Console environment in a healthcare setting is ... onsite; there is no option to work remotely. A Call Center Operator may be the first...complex and emergent situations. Our focus is providing exceptional customer service with empathy while resolving the customers' questions… more
- Providence (Anaheim, CA)
- **Description** Under the direction of the Call Center Manager, the Call Center Supervisor is responsible for direct supervision of the Call ... Center Staff and collaborates with Call Center leadership to guide and support departmental needs. In addition, this position is responsible for assisting in… more
- The Chicago Lighthouse (Chicago, IL)
- ** Call Center Supervisor** **Job Details** **Job Location** Chicago, IL **Remote Type** Hybrid **Position Type** Full Time **Education Level** 2 Year Degree ... **Job Shift** Day **Job Category** Management **Job Description** **STATEMENT OF PURPOSE:** The Call Center Supervisor is responsible for direct oversight of a… more
- Camping World (Bowling Green, KY)
- …policies. Customer Retention : + Oversee and/or intervene with escalated customer contacts. Ensure all call center representatives support the Camping ... and maintaining customer focus - merchandise driven environment with positive call center climate. + Builds customer loyalty by providing excellent … more
- Mass Markets (Wichita, KS)
- POSITION OVERVIEW CALL CENTER INSURANCE AGENT (P&C LICENSED) We are hiring call center insurance agents who are positive, persuasive, and have the drive ... performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing… more
- Randstad US (Fort Lauderdale, FL)
- call center agents. + fort lauderdale...resolve customer questions and issues to ensure customer satisfaction and retention . + Troubleshoot device ... is responsible for answering incoming calls and providing excellent customer service and technical support to device owners following...technical support to device owners following program guidelines and call center standards. If you have a… more
- Trinity Health (Rensselaer, NY)
- …and communication skills + Problem analysis and problem solving + Previous call center experience a plus + Customer service oriented + Attention to detail, ... Full time **Shift:** Day Shift **Description:** **Entry Level - Call Center Registration Associate - Rensselaer -...+ Identify and escalate priority issues + Follow up customer calls where necessary + Document all call… more
- Mass Markets (High Point, NC)
- POSITION OVERVIEW Job Title: Licensed Life and Health Call Center Representative Job Type:Full-Time MCI is a leading Business Process Outsourcing (BPO) company ... industry. We are seeking a Licensed Life and Health Call Center Representative who will play a...and company policies. + Deliver high-quality service to ensure customer satisfaction and retention . + Respond to… more
- Randstad US (Fort Lauderdale, FL)
- …providing excellent customer service to customers, following program guidelines and call center standards. + Able to handle emergency calls, stolen ... call center agent(french speaker). + fort... call center agent(french speaker). + fort lauderdale , florida...resolve customer questions and issues to ensure customer satisfaction and retention . + Must be… more
- Republic Services (York, PA)
- …focus on First Call Resolution in the Pod environment. + Focus on Customer Retention with customer quality calls, escalation cases, and developing ... as a platform for growth. The Republic Services Polymer Center is the nation's first integrated plastics recycling facility....a thorough and timely fashion. + Assist the Area Retention Manager in the review of Customer … more