- Finger Lakes Community Health (Geneva, NY)
- …appointments and provide information as directed by provider, telephone encounters, actions, or call center management + Perform tasks efficiently to achieve ... contribution + Robust PTO offerings + Education reimbursement Job Summary: The Call Center Representative is responsible for providing quality customer service… more
- V2X (Orlando, FL)
- …+ 5 years of experience in customer service, with at least 3 years in a call center management role. + Ability to successfully pass a federal background ... of V2X, LLC.) V2X and Advantor are seeking a Call Center Manager to lead our ...of a federal government contract. The Call Center Manager is responsible for the management … more
- Compass Group, North America (Rochester, MN)
- …have direct reports (supervisors and call center agents) Previous call center management experience not required Key Responsibilities: The Operations ... service team members. Job Summary As an Operations Manager Call Center (At Mayo Clinic), you will...and a results-driven professional. Must be skilled in time management , decision making, problem solving, team building, people … more
- United Musculoskeletal Partners (Golden, CO)
- …role requires exceptional customer service and influential leadership skills. Proven healthcare call center management experience along with tactical ... will aid them in making projections for the timely management of staff and call volume. **ESSENTIAL...of experience in a leadership position in patient access call center communities. + High School Diploma… more
- InnovaCare (San Juan, PR)
- …hours. Documents member or provider information in system. Accomplish established metrics by the Call Center Management on a daily, weekly and monthly basis. ... requested and referred the inpatien and partial hospitalization services requests to Call Center Care Managers. Maintain close communication with Supervisors in… more
- Mass Markets (Savannah, GA)
- …+ Manage metrics, performance criteria, policies and procedures to continuously improve call center productivity + Directs sales forecasting activities and sets ... and development of supervisors and all other operational management associated with day to day contact center...sales through the actions of others + Understanding of call center tools and technology used to… more
- Mass Markets (Las Cruces, NM)
- …enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical ... PUBLIC SECTOR CLIENTS Our team is looking for experienced call center leaders to support commercial and...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- Mass Markets (Garden City, GA)
- …enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical ... CLIENTS Our team is looking for a highly skilled call center customer service manager who can...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- KSA Integration LLC (Stafford County, VA)
- …Call Centers and Customer Service centers in supervisory roles. + Experience in call center supervision/ management in healthcare or government service. + ... Call Center Program Manager Fully Remote...Service-Disabled Veteran-Owned Small Business (SDVOSB) that provides business and management solutions through three core capabilities: (1) data analytics,… more
- Legacy Parking Company (Atlanta, GA)
- …+ Team Leadership: + Manage and lead a team of call center agents, including hiring, training, and performance management . + Foster a positive ... to ensure agents are meeting performance goals. + Operations Management : + Oversee day-to-day call center operations, ensuring that service levels, KPIs,… more
- Ivyhill Technologies LLC (Bethesda, MD)
- …the requirements of the contract. Will provide consultation to the customer on the Call Center and Referral Management care coordination strategies and ... Project Manager (PM) is responsible for leading and overseeing all program components Call Center environment and distributing work and managing and supervising… more
- Randstad US (Charlotte, NC)
- …Skills + Problem Solving + Communication + Call Center Support + Call Center + Customer Relationship Management + Customer Service + Customer support ... financial call center rep. + charlotte ,...Provide exceptional client service through interpersonal and client relationship management (CRM) skills + Serve as the initial point… more
- Raynor Services (Mount Holly, NJ)
- …to grow as the company grows with continuing education provided & available. Prior Call Center Experience required, management experience a plus. If you ... new CRMs & train on it + Ability to manage high call volumes, internet leads and call lists simultaneously + Run daily/weekly/monthly reports and track results +… more
- Ivyhill Technologies LLC (Bethesda, MD)
- …(IRMAC), the National Capital Regions' premier coordinating authority for appointing and referral management . Call Center Agents will be responsible for ... Ivyhill is currently seeking to hire Call Center Agents to support its...Correct demographic data as needed. + Collaborate with Referral Management Reviewers to ensure proper scheduling of referrals. +… more
- American Airlines (Dallas, TX)
- …work as a team to meet deliverables and quickly overcome obstacles * Previous call center workforce management or customer service administration leadership ... contact centers and for the strategic planning and execution of the 24/7, worldwide Call Center operation. Core duties include delivering a world class customer… more
- Rush University Medical Center (Chicago, IL)
- …in experience. * 3 years demonstrated success/results in healthcare patient access, practice management or call center operations * Proven ability to ... of the Patient Access Center is responsible for the supervision of the call center operations, and providing consultation in support of the Rush University… more
- Rush University Medical Center (Chicago, IL)
- …as: Epic optimization, referring provider portals, telephony and related reporting and workforce management systems, call center systems, and capacity ... of Patient Access will oversee every aspect of patient access, including Capacity Management , Access (Contact) Center , Referral Management and partnerships… more
- DXC Technology (Nashville, TN)
- …Insurance Operations, a tech-savvy mindset, and proven expertise in operations and call center management . **Key Responsibilities:** **Continuous Improvement ... + ** Call Center Expertise** : In-depth experience in call center management , including optimizing AHT, FCR, CSAT, and other KPIs. Knowledge… more
- The Raymond Corporation (Addison, TX)
- …or a related field. * Experience: Minimum of 5 years of experience in call center management , preferably in the service industry Knowledge, Skills, ... The Call Center Manager will oversee the operation and management of a centralized call center in the service industry. This role involves managing a… more
- Elara Caring (Bronx, NY)
- …Right Place. **Job Description:** **FULL TIME** **Monday-Friday** **8am-5pm** 7+ years experience in call center management , sales or client intake within ... call center efficiency and effectiveness. + Implement best practices in call center management , including call scripts, CRM tools, and lead … more