- CHRISTUS Health (San Marcos, TX)
- …Associates works with more than 300 active and consulting physicians to provide quality services to patients and their families. For more than 20 consecutive years, ... Hospital - San Marcos is a Certified Chest Pain Center and an accredited Primary Stroke Center ....between shifts. * Responds to phone calls and patient call lights. * Appropriately adapt assigned patient assessment, treatment,… more
- Intuit (Mountain View, CA)
- …to deliver scalable solutions. + Stay current on industry best practices for call center quality assurance, interaction analytics, and make recommendations ... are looking for a data-driven individual with excellent contact center quality assurance, analytical skills, and a...bring + 2+ years of experience working in a call center environment or analyzing call… more
- Antech Diagnostics (Loveland, CO)
- …weekly, monthly and annual results + Ability to partner with other team members of the Call Center Quality Assurance team as well as team training & ... **training** **and budget** **.** **Job Purpose/Overview** The Customer Support Call Quality Analyst delivers on the Antech...focus of this role is providing support to the Call Center Managers and Supervisors in the… more
- LA Care Health Plan (Los Angeles, CA)
- …Auditor (QA) II is responsible for monitoring and actively influencing the Customer Solution Call Center team's quality performance, ensuring that the ... Customer Solution Center Quality Auditor II Job Category:...materials delivered to various internal departments and off site Call Center vendor to measure product knowledge.… more
- Randstad US (Altamonte Springs, FL)
- …years of experience is required) + Powerpoint + Call Center + Call Center Support + Quality Assurance (2 years of experience is required) + voice of ... contact center quality analyst-bilingual (spanish). + altamonte...timeliness, and also review the cases created for every call + Focus on the Voice of the Customer… more
- Intuit (Mountain View, CA)
- …+ Stay current on industry best practices and regulatory requirements related to call center quality management + Influence stakeholders and manage ... , efficiency and customer experience + Serve as subject matter expert on call center quality standards, compliance, and performance + Prepare reports and… more
- UCLA Health (Los Angeles, CA)
- …or process improvement, with a proven track record of driving results. + Experience in call center quality , coaching, and training + Demonstrated ability to ... of the Senior Director of Patient Access, Director of Quality and Support Services has overall administrative responsibility for...Senior Leadership team, this role is critical to ensuring call center agents are trained to accurately… more
- Regions Bank (Atlanta, GA)
- …Master's degree + Certified Regulatory Compliance Manager Certification (CRCM) + Experience with Call Center Quality Control + Working knowledge of business ... a place to expect more opportunities. If you are focused on results, dedicated to quality , strength and integrity, and possess the drive to succeed, then we are your… more
- Finger Lakes Community Health (Geneva, NY)
- …Robust PTO offerings + Education reimbursement Job Summary: The Call Center Representative is responsible for providing quality customer service to ... centers. With over 200 employees we strive to provide high- quality and innovative health care services to the Finger...Call Handling + Greet callers with the appropriate call center contact script + Verify patient… more
- Moses/Weitzman Health System (CT)
- **Job Description Summary:** **Job Description:** The Call Center Specialist position involves providing consistent, quality customer service to both ... highest level of customer service with a focus on efficiency and quality . The Call Center Specialist will consistently demonstrate proficient data entry… more
- Moses/Weitzman Health System (CT)
- **Job Description Summary:** **Job Description:** The Call Center Specialist position involves providing consistent, quality customer service to both ... highest level of customer service with a focus on efficiency and quality . The Call Center Specialist will consistently demonstrate proficient data entry… more
- Hartford HealthCare (Bridgeport, CT)
- …Service Call Center , the Customer Service Call Center Operator works to provide quality customer service to the organization's telecommunication ... And this is *your moment*. **Job:** **Other* **Organization:** **St. Vincent's Medical Center * **Title:** *Customer Service Call Center Operator*… more
- Beth Israel Lahey Health (Lawrence, MA)
- …of services for clients. + Monitors the effectiveness of the call center , making adjustments as needed. Monitors quality initiatives (Response Time, ED ... options!** We are seeking a Triage Clinician Evening Manager for our Emergency Services Call Center ! The Triage Evening Manager is a licensed Social Worker or… more
- University of Rochester (Rochester, NY)
- …appropriate to ISD, UTD and/or Manager. **Service Excellence (25%):** + Monitors and ensures Call Center staff provide quality customer service. + Provides ... and refinement of quality management program for the Call Center staff. + Facilitates programs and activities for employee recognition, process… more
- Grand Canyon Education (Phoenix, AZ)
- …empathy, active listening skills, and clear and concise dialog. + Maintain contact center quality standards; effective call control, verbiage, routing, and ... Student Worker - Student Contact Center - Call Center ...potential student inquiries into inquiry management database with high quality and attention to detail. + Conduct Live Chat… more
- AssistRx (Orlando, FL)
- …as needed based on department, program, and project requirements. Requirements + Previous call center experience participating in quality call ... the daily tasks associated with the company's Patient Solutions call monitoring, scoring, and reporting as well as system...call handing to ensure program KPIs and established quality guidelines are met. + Auditing case records to… more
- WM (Windsor, CT)
- …and contracts. + Adheres to service and operational standards established for the call center , including quality , productivity, Service Machine, safety and ... **Site Location: 1 Griffin Rd N, Windsor, CT 06095** **1+ years of call center and/or Customer Service experience** **Problem Solving and Behavioral Skills are a… more
- CVS Health (Nashville, TN)
- …thresholds in relation to retention, cancellations, and rapid disenrollment's. + Adherence to call center quality audit programs. + Highest levels of ... audits and coaching feedback sessions to review schedule adherence, quality , selling skills and compliance. + Ensuring that the...1 to 2 years Medicare sales experience + Medicare call center experience **Education:** High School Diploma… more
- US LawShield (Houston, TX)
- …Director of our Internal Sales team is responsible for overseeing the management of call center service levels, Quality , operational, and business growth key ... contact center team, including inbound and outbound call center and social media teams, while...and existing customers + Maintain effective internal and external Quality Assurance (QA) programs fostering continuous improvement + Facilitate… more
- University of Miami (Medley, FL)
- …resources, and tools meet company and customer objectives. + Uses industry standards for quality auditing and call center agent performance scorecards. + ... of UHealthConnect has an exciting opportunity for a full-time Director, Contact Center Quality Management (QM) & Training. The Director, Contact Center … more
