- Ochsner Health System (Hahnville, LA)
- …support/transplant team, assisting the transplant physicians by independently monitoring certain patients, managing outpatient clinics and periodically reviewing ... facilities. * Reliable contact method as may be on call 24/7. Job Duties * Performs pre/post implant clinical...for professional growth. * Ensures compliance and participates in quality initiatives. * Other duties as assigned. The above… more
- AECOM (Bradenton, FL)
- …drug screen. **Preferred Qualifications:** + Previous experience working in a call center , customer service, 911 Operator, or dispatching environment ... seeking Freeway Operators who are responsible for the principal monitoring of the freeway management systems (FMS) and must...all activities into the SunGuide database and ensure the quality of information is complete and concise. + Managing… more
- Mount Sinai Health System (New York, NY)
- …experience through constant auditing, evaluation, training and development of the Patient Access Center staff. The Quality Monitoring Coordinator will focus ... **Job Description** The Quality Monitoring Coordinator will ensure and...three or more years' experience in a fast paced call center with excellence in customer service… more
- Bank OZK (Alpharetta, GA)
- …implementing, and refining quality monitoring programs in our Bank's call center locations to ensure our customer service aligns with the highest ... align team objectives, address concerns, and share insights on call center performance and quality ...of strategic initiatives provided by senior call center management. + Conducts resource planning by monitoring… more
- Three Saints Bay (Martinsburg, WV)
- ** Call Center Quality Manager...+ Oversees the quality assurance and performance monitoring functions for the contact center , ensuring ... a Federal Government Contractor industry leader, is seeking a ** Call Center Quality Manager.** **POSITION...quality control inspections using the Avaya Aura Contact Center system and MMLD database to track performance metrics… more
- AssistRx (Orlando, FL)
- …as needed based on department, program, and project requirements. Requirements + Previous call center experience participating in quality call ... the daily tasks associated with the company's Patient Solutions call monitoring , scoring, and reporting as well...call handing to ensure program KPIs and established quality guidelines are met. + Auditing case records to… more
- Mass Markets (Mesilla, NM)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Beth Israel Lahey Health (Lawrence, MA)
- …for coordinating operational activities and optimal functioning of the Emergency Services Division Call Center including oversight and monitoring of the ... of services for clients. + Monitors the effectiveness of the call center , making adjustments as needed. Monitors quality initiatives (Response Time, ED… more
- VentureTech Solutions (Plantation, FL)
- Call Center Operations & Dialer Administrator Role Summary The Call Center Operations & Dialer Administrator is responsible for transforming operational ... data into clear, actionable insights that directly improve call center performance, agent productivity, customer experience, and revenue outcomes. In this role,… more
- Fair Haven Community Health Care (New Haven, CT)
- …+ Monitor call and scheduling workflows for accuracy, protocol adherence, and service quality , while maintaining the Call Center Training Guide to ensure ... , and culturally responsive patient-centered care. Job purpose The Call Center Manager is responsible for the...efficiency. + Implement tools and processes (eg, call monitoring , audits,) to evaluate staff and… more
- Mass Markets (Wichita, KS)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... Center Sales Manageroversees all aspects of our call center team. As a sales manager,... + Proven ability to meet performance, efficiency, and quality assurance targets + Monitoring of individual… more
- NTT America, Inc. (Nashville, TN)
- …and analysis to organizational strategic plans and reviews. + Maintains and improves call center operations by monitoring system performance; identifying and ... and process improvement and quality assurance programs. + Accomplishes call center human resource objectives by recruiting, selecting, orienting, training,… more
- NTT America, Inc. (Nashville, TN)
- …and analysis to organizational strategic plans and reviews. + Maintains and improves call center operations by monitoring system performance; identifying and ... inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Call Center Supervisor to join our team in Nashville, Tennessee… more
- Mass Markets (Killeen, TX)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... excellent communication skills, we need your help in managing call center sales agents. While your team... + Proven ability to meet performance, efficiency, and quality assurance targets + Monitoring of individual… more
- Mirabito Energy Products (Binghamton, NY)
- …fostering a cohesive and high-performing team culture despite physical distance. + Performance Monitoring : Utilize call center technology (WFM, QM, CRM) to ... Job Title: Call Center Supervisor Reports to: Customer...team-based operational and quality targets. Operations & Quality Assurance + Quality Monitoring :… more
- CHS (Clearwater, FL)
- **Overview** **Insurance Call Center Supervisor** **Member and Provider Services Supervisor (Insurance)** + **Monthly metric bonuses based on performance!** + ... Member and Provider Services Supervisor provides leadership and coordinates activities of the call center department. To best serve its clients and their… more
- Antech Diagnostics (Loveland, CO)
- …relevant job-related skills, experience, education, training and budget.** **Job Purpose/Overview** The Call Center Data Analyst delivers on the Antech Customer ... empathetic and caring veterinary diagnostic support via the Support Enablement Team. The Call Center Data Analyst will be responsible for collecting, analyzing,… more
- Penn Medicine (Philadelphia, PA)
- …in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all ... each day. Are you living your life's work? Entity:Corporate Department:Contact Center PAH Location:3930 Chestnut Street Hours: (must live reasonable distance from… more
- City of New York (New York, NY)
- …of Customer Services Call Center software (ie Cisco or Calabrio). 4. Monitoring Call Center metrics and service levels and make adjustments as ... New Yorkers by providing 1.1 billion gallons of high quality drinking water, managing wastewater and storm water, and...revenue each year. Under the direct supervision of the Call Center Director, with wide latitude for… more
- Beacon Mobility (Houston, TX)
- …* Responsible for monitoring and evaluating staff members on the quality and process of work performed as measured against standards. * Assist with ... new procedures, and update existing procedures when changes occur. * Conduct agent monitoring activities, while providing live in the moment coaching for quality … more
