- University of Rochester (Rochester, NY)
- …and makes changes as appropriate to resolve operational issues. + Modifies Call Center processes based on quality monitoring data. + Proactively leads ... issues. + Manages changes in staff performance based upon quality monitoring data. + In conjunction with...and/or Manager. **Service Excellence (25%):** + Monitors and ensures Call Center staff provide quality … more
- AECOM (Indianapolis, IN)
- …Traffic Management Center also includes, but not limited to, + Monitoring CCTV traffic cameras, radio communications with INDOT personnel and other emergency ... is actively seeking a productive, flexible, and highly talented Traffic Management Center Operator for immediate employment in Indianapolis, IN. - NOT A REMOTE… more
- Beth Israel Lahey Health (Lawrence, MA)
- …for coordinating operational activities and optimal functioning of the Emergency Services Division Call Center , including oversight and monitoring of the ... of services for clients. + Monitors the effectiveness of the call center , making adjustments as needed. Monitors quality initiatives (Response Time, ED… more
- University of Pennsylvania (Philadelphia, PA)
- …Job Title Clinical Research Monitoring and Auditing Specialist (Abramson Cancer Center ) Job Profile Title Clinical Research Quality Specialist C Job ... Description Summary The Abramson Cancer Center (ACC) Department of Operations, Compliance and ...Monitoring (DOCM) is seeking a The Clinical Research Quality Specialist, Sr. to support our clinical research mission.… more
- University of Pennsylvania (Philadelphia, PA)
- …programs and resources, and much more. Posted Job Title Clinical Research Monitoring Specialist Senior (Cancer Center ) Job Profile Title Clinical Research ... variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers... Specialist Senior Job Description Summary The Abramson Cancer Center Department of Operations, Compliance and Monitoring … more
- Mass Markets (Garden City, GA)
- …COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for a highly skilled call center customer service manager who can motivate sales and service supervisors ... service levels, deliver specific sales objectives and support the call center in all facets. Candidates for... + Proven ability to meet performance, efficiency, and quality assurance targets + Monitoring of individual… more
- Mass Markets (Las Cruces, NM)
- POSITION OVERVIEW CALL CENTER SUPERVISOR Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and ... activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor... + Proven ability to meet performance, efficiency, and quality assurance targets + Monitoring of individual… more
- Mass Markets (Las Cruces, NM)
- …SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experienced call center leaders to support commercial and public sector clients. Managers ... and possess a strong work ethic. A background in call center operations management is required, and... + Proven ability to meet performance, efficiency, and quality assurance targets + Monitoring of individual… more
- LA Care Health Plan (Los Angeles, CA)
- …processes. Preparing and analyzing call center statistical reports. Monitoring of skillsets for consistency. Ensuring quantity/ quality is met for ... Supervisor, Customer Solution Call Center Job Category: Customer Service...Mission: LA Care's mission is to provide access to quality health care for Los Angeles County's vulnerable and… more
- The Chicago Lighthouse (Chicago, IL)
- ** Call Center Supervisor** **Job Details** **Job Location** Chicago, IL **Remote Type** Hybrid **Position Type** Full Time **Education Level** 2 Year Degree ... Admin - Clerical **Job Description** **STATEMENT OF PURPOSE:** The Call Center Supervisor is responsible for direct...financial health of the organization. Supervisors will provide ongoing monitoring of call handling and engage in… more
- United Musculoskeletal Partners (Golden, CO)
- …with demonstrated ability to manage irate and difficult calls. + As directed, conduct quality call monitoring reviews and provide timely feedback. + Monitor ... requires exceptional customer service and influential leadership skills. Proven healthcare call center management experience along with tactical planning and… more
- Trinity Health (Ann Arbor, MI)
- …monitoring and reviewing of all customer care representative and call center operator performance by completing regular quality reviews of calls and daily ... seamless access. The St. Joseph Mercy Health System Regional Call Center provides a first encounter experience for... Quality Assurance program. Assist in … more
- BronxCare Health System (Bronx, NY)
- Overview The Call Center Supervisor provides day to day departmental leadership; this individual is responsible for overseeing the training, assignment of duties ... quality assurance and statistical reports from multiple work flow and call monitoring applications (ie. AvayaCMS Supervisor). The Supervisor leverages report… more
- The Chicago Lighthouse (Chicago, IL)
- ** Call Center Supervisor** **Job Details** **Job Location** Chicago, IL **Remote Type** Hybrid **Position Type** Full Time **Education Level** 2 Year Degree ... **Job Shift** Day **Job Category** Management **Job Description** **STATEMENT OF PURPOSE:** The Call Center Supervisor is responsible for direct oversight of a… more
- Transdev (Lancaster, CA)
- … Call Center Manager manages the day-to-day management of the telephone call center , monitoring agent activities and queue status adjust staffing. ... the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company,...401(k) savings plan. + A great work environment. Our Call Center Managers are responsible for: +… more
- CHS (Clearwater, FL)
- **Overview** ** Call Center Supervisor** **Member and Provider Services Supervisor** + **Monthly metric bonuses based on performance!** + **No selling, no ... Member and Provider Services Supervisor provides leadership and coordinates activities of the call center department. To best serve its clients and their… more
- The Chicago Lighthouse (Chicago, IL)
- …departmental workflow issues, utilizing all available information tools and websites. Call Center Team Leads will provide ongoing monitoring of call ... ** Call Center Team Lead** **Job Details**...that contributes to the customer satisfaction and retention, exceptional quality and value, and financial health of the organization.… more
- Bank OZK (Little Rock, AR)
- …handled according to established policies and procedures. + Performs quality assurance monitoring of call center activities. + Tracks agent key ... policy and procedure and all calls are handled effectively. Performs quality assurance analysis of call center activities. Essential Job Functions + Provides… more
- Vanderbilt University Medical Center (Lebanon, TN)
- **Discover Vanderbilt University Medical Center :** Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, ... families. It collaborates with various members of the healthcare team to ensure quality of care across the continuum. Requires the ability to be self-directed and… more
- Ivyhill Technologies LLC (Bethesda, MD)
- …Project Manager (PM) is responsible for leading and overseeing all program components Call Center environment and distributing work and managing and supervising ... requirements of the contract. Will provide consultation to the customer on the Call Center and Referral Management care coordination strategies and resolve… more