- Novo Nordisk Inc. (Plainsboro, NJ)
- …one fully integrated, aligned and connected organization that puts empathy at the center , powered by insight and foresight. We develop an end-to-end approach to ... in the planning, submission, review and approval, distribution and lifecycle management of promotional marketing materials. The Manager will oversee the process… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …Novo Nordisk Way by turning the Company's business strategy into an actionable workforce strategy. A strategy which captures the entire employee life-cycle. At Novo ... two positions available.The Position As a member of the Total Rewards Center of Excellence (CoE), design and implement the organization's compensation programs and… more
- Houston Methodist (Katy, TX)
- …government regulations. **Preferred candidates will have the following:** + Call Center experience + Telephony processes + Workforce management **PEOPLE ... field in a healthcare profession/administrative capacity, two years of which is Contact/ Call Center experience and two years in a management role; may… more
- Trustmark (Lake Forest, IL)
- …technology solutions to business needs to drive decisions for a contact/ call center including workforce management tools, analytics platforms and tools, ... 8-10 years of related experience. + Demonstrated technical leadership with contact/ call center technologies, including traditional telephony systems and… more
- Legacy Parking Company (Atlanta, GA)
- …+ Team Leadership: + Manage and lead a team of call center agents, including hiring, training, and performance management . + Foster a positive ... to ensure agents are meeting performance goals. + Operations Management : + Oversee day-to-day call center...make data-driven decisions. + Experience with call center technology, including CRM systems and workforce … more
- KSA Integration LLC (Stafford County, VA)
- …center environment. + 2 years of supervisory experience in a call center . Position Responsibilities: + Understand the Workforce Management process and ... serve as a liaison between the CSRs and the Workforce Management team, handling change requests and...and move up to 25 pounds Working Conditions: + Call center environment + Flexible work schedule,… more
- Hackensack Meridian Health (Edison, NJ)
- …offer a hybrid schedule. **Responsibilities** A day in the life of a **Contact Center Workforce Management (WFM) Staffing & Reporting Analyst** at ... 5+ years experience in high-volume, multi-skilled and multi-site Contact Center . Workforce Management Analyst position OR...of SQL and Google BigQuery. + Experience with extensive call center telephony systems, including IVR, CRM,… more
- Penn Medicine (Radnor, PA)
- …our future each day. Are you living your life's work? Job Title: OB/GYN Call Center Supervisor Department: OB/GYN Location: Penn Medicine Radnor- 145 King of ... Prussia Rd Hours: Full Time Summary: Responsible for OB/GYN Call Center Operations and individual specialty queues,...customer and patient satisfaction, personnel management , quality management , change management , and workforce … more
- Mass Markets (Las Cruces, NM)
- …enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical ... POSITION OVERVIEW OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS The Call Center Sales Manager oversees all aspects of our call center… more
- Intellatriage (Brentwood, TN)
- …person will have oversight over the day-to-day operations of IntellaTriage's call center to ensure efficient and effective management of service levels and ... business. We are actively recruiting a talented Director of Call Center Operations to join our team.... Manage a team of supervisors to ensure appropriate workforce management , queue setting, and on-shift intervention… more
- IGT (RI)
- …+ Understanding of call center metrics and systems (schedule adherence, call management , etc) also a plus **Keys to Success** * Building collaborative ... Call Center Associate I Location: RI...Ensure each retailer contact is detailed in Customer Relationship Management (CRM) tool with suitable call reason,… more
- IGT (Jacksonville, FL)
- …plus + Understanding of call center metrics and systems (schedule adherence, call management , etc) also a plus **IGT employees in this role receive the ... Call Center Associate I Location: Jacksonville,...Ensure each retailer contact is detailed in Customer Relationship Management (CRM) tool with suitable call reason,… more
- V2X (Orlando, FL)
- …+ 5 years of experience in customer service, with at least 3 years in a call center management role. + Ability to successfully pass a federal background ... of a federal government contract. The Call Center Manager is responsible for the management ...Previous experience with resource scheduling (with or without a workforce management system). + Experience working with… more
- Planned Parenthood of Central and Western NY (Rochester, NY)
- Call Center Representative Rochester, NY (http://maps.google.com/maps?q=114+University+Ave+Rochester+NY+USA+14605) * Call Center Job Type Full-time ... regarding Health Center visit and care. The Call Center Representative serves as the first...+ Accurately records patient data within the NextGen Practice Management system and communicates relevant information to the patient.… more
- Sarasota County Government (Sarasota, FL)
- …Manager and is responsible for the coaching and development of a team of call center representatives. The supervisor is responsible for leading and providing ... of success. The supervisor will be expected to provide real-time support to the call center staff, handle customer escalations, and create and deliver training… more
- Dartmouth Health (Lebanon, NH)
- Overview The Workforce Management Analyst works independently using workforce management tools to provide support and effective staff planning to deliver ... level of service to patients within the Patient Service Center environment. The analyst must have a clear and...ability to effectively communicate the resulting analysis to the management team. Responsibilities 1. Forecast call volumes… more
- United Musculoskeletal Partners (Golden, CO)
- …and influential leadership skills. Proven healthcare call center management experience along with tactical planning and workforce implementation of new ... will aid them in making projections for the timely management of staff and call volume. **ESSENTIAL...of experience in a leadership position in patient access call center communities. + High School Diploma… more
