- HUB International (Irving, TX)
- …standardize communication processes. Duties include utilizing the tracking system, reports, and call monitoring tools. Requires a working knowledge of Windows ... peak work periods or otherwise to balance the workload. **Job Title:** Call Monitoring Representative **MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED** +… more
- Antech Diagnostics (Loveland, CO)
- …consistency, knowledge, and accuracy. The candidate will be responsible for overseeing the call quality processes, call monitoring process, and will use ... center teams + Responsible for interfacing with IT as needed to maintain the call center call monitoring technology + Review existing call monitoring … more
- Bank OZK (Ozark, AR)
- …service skills, and adherence to policies and procedures through reoccurring side-by-side call monitoring . + Leads monthly touch base meetings with agents ... partnership with the Customer Care Quality Assurance team, performs quality assurance monitoring of call center activities and provides subsequent feedback and… more
- Molina Healthcare (Columbus, OH)
- …reporting; and developing quality guidelines and procedural manuals. **KNOWLEDGE/SKILLS/ABILITIES** + Performs call monitoring and assessment of Call Center ... Center division. This position will help preserve service excellence through monitoring and assessing customer interactions of Call Center Associates;… more
- BronxCare Health System (Bronx, NY)
- …various quality assurance and statistical reports from multiple work flow and call monitoring applications (ie. AvayaCMS Supervisor). The Supervisor leverages ... Central Registration department including but not limited to; real-time monitoring of inbound call traffic via the...not limited to; real-time monitoring of inbound call traffic via the 99-Bronx appointment hotline, coordination of… more
- Holtec International (Camden, NJ)
- …Associate or Bachelor degree preferred. + 2 + years experience in a call / monitoring center role. NOTE: Equivalent combinations of education and experience may ... also be considered KNOWLEDGE, SKILLS AND ABILITIES + Experience with alarm monitoring software (MKS or Honeywell) preferred. + Proficiency with computers and… more
- Mass Markets (Tampa, FL)
- …and processes to monitor the quality and effectiveness of collections activities, including call monitoring , audits, and compliance reviews. + Identify areas for ... be responsible for overseeing and managing the collections operations within the call center environment. Your role involves leading a team of collections… more
- AECOM (Fairfax, VA)
- …better world. Join us. **Job Description** **AECOM** is seeking Onsite Traffic Monitoring Operator(s) located in Fairfax, VA. The 12-hour shifts for the position(s) ... screening process. + Constantly operating a computer and other monitoring equipment while sitting or standing at a desk...of the operations. + Previous experience working in a call center, customer service, 911 Operator or dispatching environment.… more
- AECOM (Indianapolis, IN)
- …a Traffic Management Center also includes, but not limited to, + Monitoring CCTV traffic cameras, radio communications with INDOT personnel and other emergency ... responding agencies using 10 codes, incident identification and response call -out, customer service representative, and implementing required traffic control and… more
- Everon (Wichita, KS)
- …and inbound alarm call backs. + Receiving inbound calls related to alarm call back inquires. + Monitoring & responding to alarm signals sent by life-safety ... We have exceptional career opportunities for On-Site Commercial Alarm Monitoring Agents. This is an on-site position, and individual will… more
- Adecco US, Inc. (Houston, TX)
- …with a local client in North Sam Houston to fill a position within their **Heart Monitoring Call Center** . In this role, you will be providing critical **24/7 ... support** to patients, ensuring assistance is available year-round, including during **holidays** . This is a fast-paced environment where your contributions will make a direct impact on patient care and safety. Training Schedule * Wk 1 - 8:30am-5:30pm * Wk 2… more
- Transdev (New Carrollton, MD)
- …strategies by evaluating team results and objectives. * Maintains and improves call center operations by monitoring system performance and identifying and ... As Caller Center Operations Manager, you will directly oversee call center personnel to ensure positive morale and effective daily operations. You will serve our… more
- Elevance Health (Arlington, VA)
- … call coaching and efficiency data. + Assures integrity and confidentiality of call monitoring documentation and evaluates and develops monitoring tools ... to support efficiency and effectiveness in the call monitoring process. + Audits the timeliness and accuracy of any contractual follow up inquiries. + Measures… more
- Elevance Health (Arlington, VA)
- …to use for performance reviews. + Assures integrity and confidentiality of call monitoring documentation and evaluates/develops monitoring tools to ... support efficiency and effectiveness in the call monitoring process. Audits the timeliness and accuracy of follow up inquiries. + Measures the ability of staff… more
- Marriott Vacations Worldwide (Miami, FL)
- …upon assigned working area. + Maintains a minimum of 90% performance on call monitoring . + Performs other related duties as required. **Knowledge, Abilities, ... assigned working area. + Maintains a minimum of 90% performance on call monitoring . + Performs other related duties as required. **Knowledge, Abilities, and… more
- Novo Nordisk (Plainsboro, NJ)
- …Enhance the PSP customer experience via benchmarking, customer feedback, auditing and active call monitoring + Review contacts handled by external vendor agents ... work cross-functionally to innovate and increase operational efficiency, allowing quality monitoring activities to scale as the organization and contact volume… more
- J&J Family of Companies (Horsham, PA)
- …and curriculum progress + Program Governance: Support case auditing, case tracking, call monitoring , and other compliance activities to ensure 100% alignment ... Your role will involve managing, executing, and tracking the MyCARVYKTI Patient Support call center training and onboarding curriculum, with a focus on ensuring key… more
- Queen's Health System (Honolulu, HI)
- …of the Medical Director, Lead Anesthesia Technician and Certified Anesthesia Monitoring Technicians, provides hemodynamic and physiological monitoring assistance ... control. * One (1) year experience as an Anesthesia Monitoring Technician or Anesthesia Supply Technician preferred. Equal Opportunity Employer/Disability/Vet more
- State of Massachusetts (Chelsea, MA)
- …applicable * Ensure strict adherence to due procedures and quality standards through call monitoring * Submit regular reports to management on performance at ... 24/7/365 staff and activities within the EUS Service Desk call center to ensure delivery of excellent customer service...is expected for this position based on operational needs. *Off-hours/On- call support may be required as determined by the… more
- Beth Israel Lahey Health (Lawrence, MA)
- …coordinating operational activities and optimal functioning of the Emergency Services Division Call Center, including oversight and monitoring of the program's ... options!** We are seeking a Triage Clinician Evening Manager for our Emergency Services Call Center! The Triage Evening Manager is a licensed Social Worker or Mental… more