- Robert Half Office Team (Bloomfield, CT)
- …adherence to standard procedures and processes * Meet department performance metrics, including call handling and quality monitoring * Maintain regular ... more
- Houston Methodist (Katy, TX)
- …remain calm and patient in stressful situations + Working knowledge of multifunctional call recording quality monitoring solutions (voice and screen capture) ... more
- Insight Global (Richmond, VA)
- Job Description The role is responsible for: (1) quality call monitoring audits of customer experience issue identification assuring company standards are ... more
- Cardinal Health (Columbus, OH)
- …The primary function of the Quality Assurance Analyst is to deliver high quality service through call monitoring of incoming and outgoing patient, ... more
- The ODP Corporation (Signal Hill, CA)
- …+ Minimum 5 years experience with Quality and Performance Management methodology ( call and database quality monitoring and coaching) + Language Skills: ... more
- AECOM (Indianapolis, IN)
- …a Traffic Management Center also includes, but not limited to, + Monitoring CCTV traffic cameras, radio communications with INDOT personnel and other emergency ... more
- University of Miami (Miami, FL)
- …based on industry best practices. Participates in the development and improvement of call monitoring formats and quality standards. Assists management in ... more
- Revlon (Oxford, NC)
- …product offerings, and procedures. + Maintain departmental averages for key performance indicators: ( call monitoring , data quality assurance, call ... more
- AltaGas (Springfield, VA)
- …is responsible for assessing the quality and performance of our outbound call center vendor by monitoring inbound, and outbound calls to assess sentiment, ... more
- Molina Healthcare (Columbus, OH)
- …developing quality guidelines and procedural manuals. **KNOWLEDGE/SKILLS/ABILITIES** + Performs call monitoring and assessment of Call Center Associates ... more
- Cardinal Health (Columbus, OH)
- …Supervisor, Individualized Care and/or Senior Nurse, Individualized Care to discuss feedback from call monitoring and quality reviews of adverse event ... more
- Three Saints Bay (Martinsburg, WV)
- ** Call Center Quality Manager (4764)** Location **Martinsburg, WV** Job Code **4764** \# of Openings **1** Apply Now ... more
- Comerica (Dallas, TX)
- …(sending/receiving) throughout the department. The position will have four key responsibilities: Quality Assurance ( call queue monitoring , metrics, exception ... more
- General Dynamics Information Technology (Washington, DC)
- …etc.) + Knowledge of and experience with contact recording systems ( Quality Monitoring /Evaluation Tool [Genesys Cloud Preferred]) + Comprehensive knowledge ... more
- State of Colorado (Adams County, CO)
- …native baseline mapping for mollusks, crayfish, aquatic plants and invertebrates. Water quality monitoring will also be conducted. Detailed record keeping and ... more
- Logan Health (Kalispell, MT)
- …model over the next year. + Patient-Centered Operations: Ensure exceptional service by monitoring call quality , meeting key performance metrics, and handling ... more
- University of Pennsylvania (Philadelphia, PA)
- …Compliance and Monitoring (DOCM) is seeking a The Clinical Research Quality Specialist, Sr. to support our clinical research mission. The ACC clinical research ... more
- Avera (Sioux Falls, SD)
- …you matter.** **A Brief Overview** Monitors patient activity by continuous utilizing the monitoring system in the area of practice. The Monitoring Technician is ... more
- Eastern Bank (Lynn, MA)
- …quality objectives as assigned. Ensures the satisfaction of customers by continuously monitoring volumes in the Call Center. + Handles complex customer ... more
- University of Utah Health (Salt Lake City, UT)
- …to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA_ The ... more