- Republic Services (Phoenix, AZ)
- …as possible. Ideal candidate will have working experience with Nice IEX, Genesys Call Routing , and Power BI reporting. Other desirable skills include presenting ... performance to identify, adjust and communicate any necessary changes in call routing and staffing to achieve service level, staff productivity and adherence… more
- Ivyhill Technologies LLC (Bethesda, MD)
- …to maximize productivity. + Troubleshoot technical issues such as: Network connectivity, Call Routing , and System down scenarios. + Monitoring the Patient ... MD. The qualified candidate will perform QA tasks in call center environment to ensure our customer meets specific...Region (NCR). Duties and Responsibilities + Will listen to call center agents' phone calls to determine patient experience.… more
- ServiceNow, Inc. (Austin, TX)
- …+ Experience with telephony technologies, functionality and industry trends including call routing , skills, workforce management, integrations, and artificial ... better for everyone. **What you get to do in this role:** The Technical Architect, Call Center is a technical expert of a customer engagement team - consulting with… more
- UNIVERSAL Technologies, LLC (New York, NY)
- …infrastructure, systems, applications, and related technologies. + Knowledge of E911 call routing , selective routing , trunking, and location-based ... systems, P25 conventional, and trunked networks. + Knowledge of NG9-1-1 ESINET call routing . + Knowledge of SMS, RTT, TCC routing , SMS aggregation.… more
- Grand Canyon Education (Phoenix, AZ)
- …and clear and concise dialog. + Maintain contact center quality standards; effective call control, verbiage, routing , and customer service to establish meeting ... Student Worker - Student Contact Center - Call Center Specialist Click Here to Apply Online...Position Summary/Purpose: Grand Canyon Education (GCE) is seeking a Call Center Specialist (NFWS) to support the mission of… more
- Leidos (Tampa, FL)
- …requests and ensure accuracy. + Perform fault analysis and configuration of voice subscribers, call handlers and call routing rules. + Perform fault analysis ... partitions, route lists and device profiles. + Configure Cisco or Juniper routing and switching devices. + Support distributed firewall infrastructure. + Develop… more
- Charles Schwab (Indianapolis, IN)
- …the Project work related to our CXOne Nice InContact Systems and Legacy Genesys Call Routing Infrastructure and applications built for the call center. ... be responsible for the support and oversight of the Call Center Technologies Platform Engineering team bringing in state...& solutions + Experience within hosted IVR / Voice Routing integrated framework (Nice CXOne platform) + Previous experience… more
- GCI Communication Corp (Anchorage, AK)
- …Duties: Assist in planning and implementation of platform expansions and producing call routing , data translations / data transcript changes. Subject Matter ... including SS7, Diameter and other signaling design as well as call and messaging routing and translations within the core. + Provide troubleshooting and fault… more
- The Fountainhead Group, Inc. (New York Mills, NY)
- …a typical day as a member of our Customer Service Team. Your role as a call center representative involves: + Routing phone calls to the appropriate people + ... Call Center Representative Full Time New York Mills,...comparing shipped and ordered quantities + Pulling Home Depot routing through Transplace and forwarding to shipping + Handling… more
- Trinity Health (Livonia, MI)
- …and customizing contact center applications to meet specific business needs. Set up call routing rules, IVR (Interactive Voice Response) systems, and agent ... requirements include, but are not limited to, the following:** + Scripting for UCCE call routing and Call Handlers, Configure dialed number, call type,… more
- USAA (San Antonio, TX)
- …in contact center operations, specifically in workforce management (WFM) and/or call routing technologies. Performs the discovery, delivery, and performance ... technology supporting contact centers, specifically focusing on workforce management and/or call routing . + Hands-on experience with Workforce Management (WFM)… more
- Clean Harbors (Norwell, MA)
- …solutions at the international level + Previous experience implementing Cisco VoIP solution with call routing to USA is highly desirable + Experience with backup ... a solid understanding of IP subnetting. + Solid knowledge of LAN/WAN routing and switching technologies and QOS implementation. + Extensive experience with CUCM,… more
- US Foods (Rosemont, IL)
- …following areas of specialization: Avaya CCE, Session Border Controllers, WFE, WFO, Advanced Call Routing * Understanding of VoIP and data networking protocols ... + SMS text integration + Real time chat integration + Call quality scoring + Omni channel routing Education * Bachelor's degree in Computer Science, Business… more
- Tru Green (Memphis, TN)
- …skills with Microsoft Office software applications (Word, Excel, PowerPoint, Outlook) + Knowledge of call routing systems (eg Cisco, skill based routing ) + ... time experience for our customers. This role manages scheduling operations of multiple call centers and is accountable for the oversight and application of the… more
- CACI International (Shaw AFB, SC)
- …and maintenance. + Experience implementing QoS, CAC, and troubleshooting network issues regarding call routing and gateways. + Sufficient mastery of the IT ... and Partitions, Call Admission Control). + Identify and troubleshoot VoIP call - routing and voice/video quality issues and recommend and implement mitigation… more
- City of New York (New York, NY)
- …as needed. -Evaluate existing infrastructure and propose enhancements to improve call routing , data transmission and network reliability. -Monitor network ... failures and conduct regular tests to verify system functionality. -Optimize call routing algorithms to ensure that emergency calls reach the appropriate… more
- Royal Communications Consultants Inc (White Plains, NY)
- …voice gateways. + 5 + years implementing Voice solutions. + 5 + years designing domestic call routing with on Cisco VG, CME, CUE, and CCM. + 5+ years supporting ... unified communications solutions. + Basic LAN and WAN network routing and switching. + QOS policies across enterprise for...hours and weekends as needed and willing to work on- call rotation + Available to travel up to 25%… more
- MSC Industrial Supply Co. (Southfield, MI)
- …+ Strong understanding of Customer Care operations is required. + Knowledge of call center technology, including call routing , workforce management required, ... for facilitating all day to day activities of the call center operations and analyzing operational performance by utilizing...applicable as expansion of tools occurs. + Manages daily call center operations. May assume daily management of specific… more
- Elevance Health (Richmond, VA)
- …off-phone activities when call volume projections are down. + Manages and adjusts call routing when unusual call patterns exist in order to ensure ... OH; Richmond, VA; Norfolk, VA. The **WFM Analyst** monitors call volume demand in real time and flexes workforce...and flexes workforce accordingly. Ensures that the best possible call center service levels are achieved to maximize utilization.… more
- Intermountain Health (Lafayette, CO)
- … call lists into appropriate systems for covered business units. + Perform other call center answering and call routing functions as necessary. + ... quickly and decisively. Specific responsibilities include emergency and non-emergency call taking, intrusion and duress alarm monitoring, and viewing security… more