- Insight Global (Herndon, VA)
- Job Description The experienced CCaaS Architect will understand the current business requirements among all agencies. Will work with the PM, Lead Architect , ... or P2 events/incidents. Genesys Cloud CX: Professional Certification. Genesys Cloud CX: Architect Certification. null We are a company committed to creating diverse… more
- Verint Systems, Inc. (Columbus, OH)
- …opportunities. Learn more at www.verint.com . **Overview of Job Function:** Verint's Senior Architect , CCaaS plays a key role in designing and implementing a ... SaaS CCaaS solution, as well as implementing that solution for...solutions that align with business needs and direction. + Architect scalable and resilient cloud-based contact center infrastructure. +… more
- Amazon (Seattle, WA)
- …and skills necessary to help position AWS as the Cloud Contact as a Service ( CCaaS ) cloud provider of choice for customers? Do you love building new strategic and ... team as an Amazon Connect Customer Success Specialist Solutions Architect (CSS SA)! WWSO is part of the AWS...a leader in the Contact Center as a Service ( CCaaS ) market segment. As an AI-powered cloud contact center,… more
- Citigroup (Irving, TX)
- …process data, resolve issues and execute administrative tasks. **Responsibilities:** + Architect role for Contact Center infrastructure + Responsible to understand ... programming concepts to reduce tech debts. + Experience with enterprise level CCaaS architecture for complex business needs. + Experience creating and presenting to… more
- OneMain Financial (Baltimore, MD)
- The Telephony Cloud Solutions Architect is responsible to lead the architecture and engineering of telephony solutions at OneMain Financial. This individual ... at least 5 years in telephony principal engineer or architect role + 5+ years working in a technical...large scale environment + Design and implementation of large-scale CCaaS and UCaaS platforms + Experience configuring and implementing… more
- US Foods (Rosemont, IL)
- …an open, inclusive, flexible work environment that supports our transformation. The Solution Architect Contact Center Technology at US Foods is a key member of the ... requirements. **Flexible Work Policy: The work for the Solution Architect position is completely 100% remote anywhere in the...required. * Implement and support features of the Nice CCaaS (Call Center as a Service) platform RELATIONSHIPS *… more
- Highmark Health (Columbus, OH)
- …certifications such as Java Developer, DB2, Cogno, PEGA, Enterprise Architect (SCEA), Project Management **SKILLS** + Experience in designing and implementing ... contact center technologies aligned to business objectives for on-prem and CCaaS environments + Develop technology roadmaps that align with business priorities and… more
- Amazon (Atlanta, GA)
- …communications protocols and APIs such as WebRTC and SIP or similar CCaaS technology Preferred Qualifications - Experience developing solutions and passion for ... hands-on experience with scripting/coding (eg python, java, c#, .NET, or Node.js) - History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises - Experience migrating or transforming legacy customer… more
- Verint Systems, Inc. (Columbus, OH)
- …The Platform consultant operates as an evangelist of the Verint Open CCaaS platform. This senior role combines technology and business development to leverage ... will successfully position the value and benefits of the Verint Open CCaaS platform with the customer's senior leadership, including C-suites. **Principal Duties and… more
- Sprinklr (WA)
- …+ Experience in the SaaS technologies + Experience in Customer Experience Management, CCaaS is a plus + Ability to build trusting relationships with stakeholders + ... and interpret sales performance reports for strengths and gaps + Architect /Construct outcome-based enablement programs + Ability to facilitate design thinking, human… more