- Broadcast Music, Inc. (Nashville, TN)
- …Conceptualizes and optimizes the Contact Center system architecture, encompassing call, text, chat campaigns, and IVR design to align these technical aspects ... assessments and supports the design of workforce strategies, optimizing call, text, and chat campaigns, as well as IVR setups. Manages testing and scenario… more
- Dexian - Signature Consultants (West Des Moines, IA)
- …in West Des Moines, IA. Responsibilities:Lead development and deployment of omnichannel ( IVR , Chat , Chatbot, email) flows within Genesys Cloud ArchitectLead ... deployment of other Genesys modules such as Voice-of- Customer surveys and Knowledge Center, including coordinating and driving execution with other IT teams and… more
- Citizens (Pittsburgh, PA)
- Description As a Chat / IVR Platform Customer Business Analyst, you will play a vital role in bridging the gap between our innovative chat / IVR ... a feedback loop to ensure continuous improvement of the chat platform . + IVR production...Minimum of 5 years experience in a liaison or customer service role, preferably within a technology or banking… more
- Robert Half Technology (Des Moines, IA)
- …is a plus You will code and integrate development and deployment of omnichannel ( Chat , IVR , Chatbot, email) You will integrate Genesys Cloud with backend systems ... AT 1PM CT!! 10% PLUS BONUS Integrate Genesys Cloud platform with backend systems AND other mission critical applications...will code and integrate development and deployment of omnichannel ( Chat , IVR , Chatbot, email) You will integrate… more
- Capgemini (Atlanta, GA)
- …by building reliable, efficient, scalable and business oriented solutions based on Now platform . They are involved in design and architecture of complex systems that ... resource who needs to be able to demonstrate the value of the Now Platform with business (non-IT) stakeholders and be able to translate business outcomes into… more
- Spectrum (Charlotte, NC)
- …Support custom Java applications utilized for outage call backs, notifications, customer communication and other functions with complex web services integration, and ... with custom login scripting; custom developed survey applications used for customer experience evaluation; custom telephony solution for advanced call routing and… more
- Leidos (Baltimore, MD)
- …knowledge with IVR , Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat . + Experience with process flow documentation creation. + Strong verbal and ... the AWS Connect development and deployment focused on the Customer support and assistance service center. The successful candidate...7 years of hands-on experience working with AWS Cloud platform + 3 years of hands-on experience working with… more