- Hackensack Meridian Health (Edison, NJ)
- …will offer a hybrid schedule. **Responsibilities** A day in the life of a ** Contact Center Workforce Management ( WFM ) Staffing & Reporting Analyst** at ... degree and/or 5+ years experience in high-volume, multi-skilled and multi-site Contact Center .Workforce Management Analyst position OR a current active… more
- Paylocity (Lake Mary, FL)
- …various teams. + Proficiency in WFM software (eg, Verint, NICE IEX) and contact center technologies (Five9). + Ability to remain calm and make decisions ... real-time challenges. + Act as the primary point of contact for communication between the WFM team...2-3 years of experience in a workforce management or contact center operations role, with a strong… more
- Baylor Scott & White Health (Dallas, TX)
- … center capabilities. + Troubleshoot, update, configure, and patch Genesys Cloud Contact Center solutions. + Collaborate with cross-functional teams ... CX Architect, you will lead the design, implementation, and optimization of advanced contact center solutions using the Genesys CX platform. The role will… more
- Amazon (St. Louis, MO)
- …guidance on the people, organizational, security and compliance aspects of transforming the contact center to the Cloud . Responsibilities include: - ... practices around migrating, building, managing and operating Amazon Connect contact centers within their AWS cloud environments....their use cases. You should have deep expertise in contact center technologies like Amazon Connect or… more
- Amazon (Seattle, WA)
- … Contact Center as a Service (CCaaS) market segment. As an AI-powered cloud contact center , Amazon Connect delivers a rapid pace of innovation that ... and skills necessary to help position AWS as the Cloud Contact as a Service (CCaaS) ...experience - 3+ years of experience building integrations across WFM , CRM, and contact center … more
- Capgemini (El Paso, TX)
- …into deliverables, in the Contact Center space: to include, Contact Center Operations, Workforce Management ( WFM ), Content and Knowledge Management ... Connect,** Genesys cloud etc. with additional experience is contact center platforms **Job:** _Developer_ **Organization:** _BSv_ **Title:** _Capgemini… more
- Capgemini (Chicago, IL)
- …Salesforce Heroku Salesforce LWC Salesforce Manufacturing Cloud Salesforce Marketing Cloud Salesforce Pardot Salesforce Privacy Center Salesforce Service ... assistance or accommodation, please reach out to your recruiting contact . Click the following link for more information on...Infor EAM Infor ERG Infor ION Infor M3 Infor WFM Ivalua JDA - Allocation JDA - Enterprise Planning… more
- Amazon (Atlanta, GA)
- …of technical, customer facing resources - 5+ years of experience building integrations across WFM , CRM, and contact center solutions or experience with ... Team is made up of deep CX and Enterprise Contact Center domain experts who work directly...ensure solutions are designed for successful deployment in the cloud . * Provide data and anecdotes on what is… more
- Verint Systems, Inc. (Columbus, OH)
- …align with business needs and direction. + Architect scalable and resilient cloud -based contact center infrastructure. + Leverage unified communications, ... telephony and contact center technologies and platforms. + Collaborate with go-to-market, product...center concepts such as IVR, ACD, CTI, and WFM + Strong communication skills + Demonstrated ability to… more