- JPMorgan Chase (Wilmington, DE)
- …impact. You were made for this. As a Senior Manager of Software Engineering - Contact Center Technology at JPMorgan Chase within the Consumer and Community ... Banking, Operations Technology Voice team, you serve in a leadership role...Terraforms, Python, and AWS + Experience in Cloud based contact center (CCaaS) implementation such as AWS… more
- Extra Space Storage (Midvale, UT)
- …all changes are tested, documented, and audited prior to release o Actively monitoring contact center technology operations to ensure high service levels and ... our employees recommend us as a great place to work. We're currently hiring for a Contact Center Project and Technology Manager at our Contact Center … more
- Trustmark (Lake Forest, IL)
- …+ Drive innovation and promote new technologies and processes to improve existing contact center technology solutions. + Effectively communicate and ... internal and vendor/3rd party teams. + Work across the IT organization on contact center technology projects to support business goals and IT priorities.… more
- Vanguard (Wayne, PA)
- …with company goals and objectives. + Develop and execute strategic plans for contact center technology enhancements and improvements. 2. Technology ... related field; Master's degree preferred. + Minimum of 5-7 years of experience in contact center technology and engineering, with at least 3 years in a… more
- Navient (San Francisco, CA)
- …customer support teams, IT, business units) to understand their requirements and align contact center technology accordingly. **Your Impact:** + Overseeing ... Better:** + Contact Center Certification: Obtaining certifications specific to contact center technology , such as CCCE ( Contact Center … more
- JB Hunt Transport (Lowell, AR)
- …and documentation. Responsibilities include building complex routing solutions, planning and executing Contact Center technology implementations, and making ... Engineering. At least four total weeks of professional training on Contact Center technology . Experience with Genesys. **Education:** Bachelors: Computer… more
- Randstad US (Cedar Rapids, IA)
- …Analyst collaborates and partners with the OnCall business to facilitate and implement Contact Center technology solutions. The Analyst will act as ... responsible for supporting and optimizing the implementation and usage of contact center technology solutions within the organization, analyzing system… more
- Mass Markets (Savannah, GA)
- …requests, providing solutions or upselling when opportunities arise. You'll use the latest contact center technology and customer experience strategy. As a ... POSITION OVERVIEW BLENDED CONTACT CENTER AGENT (INBOUND & OUTBOUND)...highly trained expert on products, technology , and business process you will work on behalf… more
- HCA Healthcare (Nashville, TN)
- …you to be a part of our team. **Job Summary and Qualifications** The Manager of Contact Center Technology serves as the technical resource manager for CSO ... Contact Center Technology and maintenance efforts. This position assists the Director of Contact Center Technology in providing leadership for our… more
- Mass Markets (Savannah, GA)
- …THEY DO? In this role, you will handle outbound sales inquiries using state-of-the-art contact center technology and customer experience methodology. As a ... call center representative position is a full-time contact center position that combines both inbound...highly trained expert on products, technology , and business processes, you will work on behalf… more
- Mass Markets (Las Cruces, NM)
- …and driving sales growth. Learn our customer experience methodology and state-of-the-art contact center technology . Develop your abilities and grow ... needs, and resolve customer issues + Utilize systems and technology to complete account management tasks + Recognize sales...inside sales, back-office, chat, or administrative support in a contact center environment + State or Federal… more
- Mass Markets (Savannah, GA)
- …? In this position, you will resolve customer service calls using modern contact center technology and customer experience strategy. When opportunities ... brands in the world as an expert on products, technology , and business process. Our Call Center ...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services… more
- Mass Markets (Savannah, GA)
- …customers providing world class customer service. You will use state of the art contact center technology , sales skills and customer service skills in ... providing world class customer service. You will use state of the art contact center technology , sales skills and customer service skills in order to… more
- BayCare Health System (Cotton Plant, AR)
- …and processes comply with relevant healthcare regulations and industry standards. Utilize contact center software and technology tools effectively to ... and clinical excellence. **Summary:** Support the day-to-day operations of the Remote Contact Center . Works with the contact center specialists to… more
- TD Bank (Jacksonville, FL)
- …product knowledge and/or guidance as it relates to the Colleague's respective specialty contact center pillar (ie Technology , Digital, Fraud, Small Business ... this role. **Line of Business:** Personal & Commercial Banking **Job Description:** The Contact Center Representative III ensures every customer feels valued by… more
- Amazon (Seattle, WA)
- … organization powers CS by developing cloud-based contact center products. Our contact center technology is used by CSAs around the world to power ... company', and our award-winning Customer Service - Customer Engagement Technology (CS-CET) organization is an essential part of that...millions of customer conversations. Contact Center Management Solution Team within CS-CET… more
- M&T Bank (Williamsville, NY)
- …capabilities, processes, and communication. **Primary Responsibilities:** + Deeply understand Contact Center technology and emerging capabilities ... and Change Management best practices in consultation with business leaders, technology , and our Contact Center team. This leader will develop strategic… more
- General Dynamics Information Technology (Fairfax, VA)
- …+ Experience in Google Dialogflow or other conversational AI platforms. + Experience in contact center technology implementations, such as Contact ... data quality, and data management for large organization. + Implementation experience in Contact Center as a Service (CCaaS) platforms such as NICE CXone,… more
- University of Miami (Medley, FL)
- …patient access services. + Maintain current knowledge of emerging best practices on contact center management, capacity management, technology and other ... an exciting opportunity for a Full Time, Sr Manager, Contact Center Operations to work in Medley....appointment request forms from the UHealth website, SMS texting technology . + Provide financial analysis and strategic planning. Manage… more
- Capgemini (El Paso, TX)
- …of consulting experience** or other relevant experience related to successful delivery of Contact Center Technology Solution involving Amazon Connect for ... to 10 years of experience working in multi-client BPO provider** with Contact Center Technology platforms predominantly having worked on **Amazon Connect,**… more