- Usaa (Phoenix, AZ)
- …decision-makers. What sets you apart: Accomplished leader with expertise building a large contact center Advanced technology skills using AI or IVR ... importance to a product line. Demonstrates executive-level thought leadership, strategy development, and financial and operational planning. Leads broad... technology in a contact center environment Experience building, developing, and… more
- Usaa (Plano, TX)
- …digital experience modernization across web, mobile, and contact center platforms. This role drives technical strategy , architecture standards, ... strong leadership, influencing architectural decisions and mentoring teams while aligning technology with business objectives. We offer a flexible work environment… more
- NY CREATES (Albany, NY)
- …internal audit program design and execution, and training and awareness strategy . With advanced expertise in quantitative and qualitative risk modeling, control ... audits, and insurance cyber risk evaluations; serve as primary point of contact . Implement and administer enterprise GRC platform: configure risk, policy, vendor,… more
- Mass Markets (Killeen, TX)
- …solutions, or upselling when opportunities arise. You'll use the latest contact center technology and customer experience strategy . As a highly trained ... vary by site and project. This is a full-time, on-site position. Prior contact center experience isn't required; candidates experienced in customer service… more
- Mass Markets (Savannah, GA)
- …this position, you will resolve customer service calls using modern contact center technology and customer experience strategy . When opportunities arise, ... brands in the world as an expert on products, technology , and business process. Our Call Center ...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services… more
- Deloitte (Hermitage, TN)
- …desktop applications such as Salesforce, SreviceNow, Oracle, or SAP. + Experience with contact center technology strategy , multi-channel routing, ... may be available Preferred : + Experience leading Amazon Connect and other Contact Center as a Service (CCaaS) solution implementations, including integrations… more
- GE Appliances, a Haier company (Louisville, KY)
- …an enterprise AI strategy across all areas of our contact center organization-including Service, Home Delivery, Parts, Builder Support, Direct-to-Consumer ... frameworks. Relocation Assistance Available. **Position** Director, Digital Innovations - Contact Center AI Strategy &...and CSAT. **Remote Workforce Enablement (10%):** + Manage the contact center Digital Technology team,… more
- Mass Markets (Killeen, TX)
- …is responsible for reaching out to open accounts using the latest contact center technology and ethical recovery strategy . Improve relations with open ... job paid training. Compensation is commensurate with experience. Prior contact center experience, experience in customer service,...to work each day. Essential Duties + Utilize various contact technology and recovery strategies to locate… more
- CVS Health (Woonsocket, RI)
- …**Key Responsibilities Include:** + Develop and execute the enterprise technology strategy for Contact Center operations across Retail Customer Care, ... of advanced technology solutions that transform our contact center operations. You will drive the...customer experience + Develop and execute an AI adoption strategy for contact center operations,… more
- The Walt Disney Company (San Francisco, CA)
- …guide decision-making for Disney's senior leadership. As a Senior Associate Product & Technology Strategy you will guide the CPTO's agenda from initial planning ... + ** Strategy Projects:** Drive special initiatives for Product & Technology , and partner with Corporate, Direct-to-Consumer, and ESPN Strategy teams… more
- Stanford University (Stanford, CA)
- Director for Digital Strategy and Library Technology **School of Medicine, Stanford, California, United States** Information Analytics Post Date Oct 30, 2025 ... care for Stanford School of Medicine and Hospitals. The Director for Digital Strategy and Library Technology will provide technical leadership and strategic… more
- Amazon (San Francisco, CA)
- …Amazon Web Services (AWS) is looking for experienced and motivated business-oriented technology leaders who possess a unique balance of business knowledge, effective ... enable various AWS teams to work collaboratively with the Generative AI Innovation Center and across teams About the team ABOUT AWS: Diverse Experiences Amazon… more
- TEKsystems (Winston Salem, NC)
- …working on an auto-dialer system -College Education Preferred Description The Contact Center Customer Service Representative is the all-important first ... point of contact with a company's Education Solutions customers. The Contact Center Customer Service Representative must closely and accurately follow the… more
- Mass Markets (Mesilla, NM)
- …a globally expanding, industry-leading organization. We are looking for experienced call center contact tracing supervisors to support commercial and public ... range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact ...to report to work at one of our physical contact center locations. To be considered for… more
- Capgemini (Chicago, IL)
- **ROLE TITLE:** **_Senior Consultant - Contact Center (_** _NYC, ATL, CHI, SFO)_ **_About the Enterprise Transformation team_** At Capgemini Invent, we believe ... Invent, you will support and deliver end-to-end transformation initiatives across contact center operations, customer service, and service operations. Your… more
- HCA Healthcare (Nashville, TN)
- …you to be a part of our team. **Job Summary and Qualifications** The Manager of Contact Center Technology serves as the technical resource manager for CSO ... Contact Center Technology and maintenance...Contact Center Technology and maintenance efforts. This position...and timeliness of work to implement the Parallon CSO strategy . + Manage DevOps process and resources. Implement best… more
- Capgemini (Atlanta, GA)
- …enterprise service strategy roles. . Deep expertise in customer service, contact center transformation, and/or service operations, with proven impact across ... **ROLE TITLE:** **_Managing Consultant - Contact Center (_** _NYC, ATL, CHI,...strategy , interaction design, workforce transformation, performance management, and technology enablement. . Drive the development of routing and… more
- City of New York (New York, NY)
- …to protect and promote health and wellbeing of New Yorkers. The Bureau of Data Technology and Strategy (BDTS) is dedicated to the development of the new data ... Job Description The Center for Population Health Data Science (CPHDS)- launched...enhancing intra- and inter-agency data sharing, and using modern technology to yield trusted and integrated data and insights.… more
- Mass Markets (Killeen, TX)
- …Ability to work in a professional, fast-paced environment + Strong understanding of the contact center environment and the key levers to enhance performance and ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- Leidos (Indianapolis, IN)
- …the way we do business. The Leidos Civil team is seeking an accomplished ** Contact Center Content Specialist** to join our federal-agency omni-channel contact ... enhancements. Your responsibilities will include crafting, refining, and assessing contact center -specific content, along with creating engaging training… more
