- CHRISTUS Health (Corpus Christi, TX)
- …for effective supervision of nursing activities of assigned area(s). Assists management of financial and human resources to ensure services meet established ... facility in the area with a Level II Trauma Center in the Coastal Bend, staffed with physicians and...staff training and development needs. Standard I. Human Resources Management Evaluates and specifies the critical resources required to… more
- Hackensack Meridian Health (Edison, NJ)
- …position will offer a hybrid schedule. **Responsibilities** A day in the life of a ** Contact Center Workforce Management (WFM) Staffing & Reporting ... degree and/or 5+ years experience in high-volume, multi-skilled and multi-site Contact Center . Workforce Management Analyst position OR a current… more
- CVS Health (Buffalo Grove, IL)
- …Nice, Verba, and Verint applications for call/desktop recording and quality management , contact center reporting, and workforce management + 2+ ... impact by:** + Monitoring and supporting contact center technologies such as recording, reporting, workforce ... center technologies such as recording, reporting, workforce management and AI capabilities + Planning… more
- Trustmark (Lake Forest, IL)
- …technology solutions to business needs to drive decisions for a contact /call center including workforce management tools, analytics platforms and tools, ... Drive innovation and promote new technologies and processes to improve existing contact center technology solutions. + Effectively communicate and collaborate… more
- Paylocity (Schaumburg, IL)
- …Required: + High School Diploma or Equivalent + 3 years of contact center experience analytics or workforce management . + Experience with standard WFM ... Management Analyst administers the Workforce Management (WFM) system for Paylocity's contact centers....optimal service levels to our clients. + Support multi-channel contact center operations, analyzing all inbound &… more
- CVS Health (Wellesley, MA)
- …delivery, maintenance, enhancements, and other responsibilities for all contact center products including routing, workforce management , quality ... to achieve consistent and efficient standards for decision-making, escalation, and issue management in collaboration with Contact Center Engineering and… more
- Travelers Insurance Company (Hartford, CT)
- … center experiences and efficiencies. + Experience with additional Contact Center application to support Workforce Management , recording, quality. + ... way for best-in-class solutions. As a Senior Architect for Contact Center Technologies within the Enterprise Architecture...deliver the very best products and services when our workforce reflects the diverse customers and communities we serve.… more
- The Walt Disney Company (San Antonio, TX)
- …and optimize the workforce management (WFM) processes within the contact center . This includes managing the WFM software platform, ensuring accurate ... equivalent experience. + 3+ years prior experience in contact center operations, workforce management , or software administration. + Proficiency in using… more
- Capgemini (El Paso, TX)
- …in the Contact Center space: to include, Contact Center Operations, Workforce Management (WFM), Content and Knowledge Management ... operating Contact Centers. + Experience in crafting Contact Center solutions closely with leads and...on technical solution architecture and design, including telephony, CRM/KM, workforce management , staffing model development, etc. +… more
- University of Rochester (Rochester, NY)
- …and independence. + Healthcare, Medical Billing or Collections experience. + Proficiency in contact center workforce management software and/or ... procedures. **Minimum Requirements** + 5 years progressive healthcare and or contact center management experience and Bachelor's Degree in Business… more
- Chewy (Phoenix, AZ)
- …any assignments as needed. **What you'll need:** + 2+ years call center Workforce Management experience in contact centers or equivalent experience + ... utilization management , reporting, and analytics demonstrating understanding of contact center operations and workforce management principles. You… more
- Sprinklr (TX)
- …APIs + In depth hands on experience in any of the contact center channels, Inbound, outbound, workforce management , Digital Channels/Omni Channels + ... Contact center operations + Contact center network, ACD/IVR, dialer, workforce management , software or other solution operations or technical… more
- Central Maine Medical Center (Lewiston, ME)
- …departments and provider services. In this role, the individual will have contact with patients via phone, hospital departments, practice areas, and external ... prior to service delivery. In this role, the individual will have contact with patients via phone, hospital departments, practice areas, Insurance Companies, Medical… more
- Vanderbilt University Medical Center (Nashville, TN)
- …and research. **Organization:** VUMC IT OPSVCS3 **Job Summary:** JOB SUMMARY The Sr. Contact Center Operator functions as an 'In Charge' operator and/or a ... backup supervisor for a 24/7/365 contact center operation. This team member supports...gathering regarding issues and assignments and provides support to management as necessary. . KEY RESPONSIBILITIES * Serves as… more
- Dartmouth Health (Lebanon, NH)
- Overview The Workforce Management Analyst works independently using workforce management tools to provide support and effective staff planning to deliver ... ability to effectively communicate the resulting analysis to the management team. Responsibilities 1. Forecast call volumes with a...* 2+ years’ experience in healthcare or health care contact center * Advanced knowledge of Microsoft… more
- CVS Health (Providence, RI)
- …intelligence + Demonstrated experience in 24/7, Multi-Site, Omnichannel Contact Center and Back-Office Workforce Management + Demonstrated experienced ... personal, convenient and affordable. **Position Summary** The Senior Manager, Contact Center WFM Scheduling & RTA will...defects. **Required Qualifications** + 5+ years of experience in Workforce Management or Demand Planning & Scheduling… more
- University of Miami (Medley, FL)
- …. The department of UHealthConnect has an exciting opportunity for a full-time Director, Contact Center Quality Management (QM) & Training. The Director, ... Contact Center Quality Management (QM) & Training drives...gaps which promotes a highly motivated, skilled customer focused workforce . + Conducts internal quality audits, provides training for… more
- V2X (Springfield, VA)
- …award. Responsibilities The Contractor shall provide a fully qualified and experienced Workforce Support Center Manager (WSCM) for this contract. The WSCM ... shall serve as the Government's first point of contact for all workforce support services requirements.he WSCM shall serve as the Government's first point of … more
- KSA Integration LLC (Stafford County, VA)
- Contact Center Supervisor Fully Remote *...call center . Position Responsibilities: + Understand the Workforce Management process and serve as a ... of Labor "Hire Vets" Platinum Medallion Award. Position Overview:The Contact Center Supervisor is responsible for overseeing...serve as a liaison between the CSRs and the Workforce Management team, handling change requests and… more
- Mass Markets (Mesilla, NM)
- …products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT Services (IT ... POSITION OVERVIEW EXPERIENCED CALL CENTER CONTACT TRACING SUPERVISOR SUPPORTING THE...of accountability, continuous improvement, and personal excellence + Directs workforce management activities and sets performance goals… more
