- Hills Bank (IA)
- …their families. Join Hills Bank and let us surprise you with even more perks! SCOPE: The Customer Contact Center Manager will lead Hills Bank's vision of ... with the highest-quality service, accurate information, and in a timely manner. The Customer Contact Center Manager will directly supervise the … more
- Stanford Health Care (Newark, CA)
- …of America) **This is a Stanford Health Care job.** **A Brief Overview** The Assistant Contact Center Manager (ACCM) acts as primary liaison between clients ... Care **What you will do** + Collaborates and assists Contact Center Manager to oversee...accurate records and documentation related to contact center activities, including call logs, customer interactions… more
- Walmart (Bentonville, AR)
- …for this position. If none are listed, there are no preferred qualifications. Contact Center , Customer Service, Project Management, Supervising Associates At ... functional projects for the Customer Service Call Center Operations to completion. The Outsource Operations Manager...area. 1 year's supervisory experience. 3 years' experience in customer service/ contact center or related… more
- The Hartford (Columbus, OH)
- …our team as we help shape the future. The Hartford's Enterprise Contact Center Platforms team is seeking a Manager , Data Engineering. This is a technical ... Manager Data Engineering - GE07AE We're determined to make...include, but not limited to: + Act as the Contact Center data lead technical resource and "go-to… more
- HCA Healthcare (Nashville, TN)
- …**Introduction** Do you want to join an organization that invests in you as a Manager CCaaS Contact Center ? At Parallon, you come first. HCA Healthcare ... lives and you have the opportunity to make a difference. We are looking for a dedicated Manager IT Contact Center like you to be a part of our team.… more
- Vanguard (Wayne, PA)
- As a Workplace Contact Center Engineering Manager , you will lead a team of engineers dedicated to designing, implementing, and maintaining advanced Genesys ... contact center solutions, incorporating AI to enhance customer ...Implement standard processes and continuous improvement initiatives to enhance contact center performance and customer … more
- Zoom (Columbus, OH)
- …can expect We are hiring a Sr. Product Marketing Manager to focus on our Contact Center AI solutions to join our Product Marketing team at Zoom! This is a ... individual with an understanding of Generative AI in the contact center space. Zoom AI Companion for...Assist and Zoom Virtual Agent help CX leaders outpace customer expectations. They empower agents and help deliver better… more
- Walmart (Salt Lake City, UT)
- …or related area. 1 year's supervisory experience. 3 years' experience in customer service/ contact center or related area. **Preferred Qualifications ... will be responsible for managing external vendors, developing strong relationships, optimizing contact center performance and the day-to-day supervision to drive… more
- ARAMARK (Dallas, TX)
- **Job Description** The Contact Center Manager is responsible for leading the Contact Center team that provides national support for all customer ... key performance indicators measuring customer experience when engaging with the Contact Center . Proposes new tools, incentives, procedures, etc. to better… more
- American Airlines (Dallas, TX)
- …knowledge (Reservations and/or Service Recovery) and understanding of contact center operations + Experience developing and tracking customer journey ... job** + This job is a member of the Contact Center Planning, Analysis and Operations Team...Center Planning, Analysis and Operations Team within the Customer Experience Division, which is at the epicenter of… more
- Bank of America (Tampa, FL)
- Contact Center Team Manager - National Service & Solutions Tampa, Florida **Job Description:** **ABOUT US:** At Bank of America, we are guided by a common ... engagement, and updated skillset. **REQUIRED QUALIFICATIONS:** + 2 or more years of Contact Center experience + Demonstrated leadership experience in a call … more
- Zoom (Columbus, OH)
- …creation experience + Have SaaS Business & Sales experience + Have deep Contact Center software industry product knowledge + Understand business telephony & ... can expect We are seeking a talented Channel Account Manager with a deep specialized experience in Customer... Contact Center (Cloud & Premises PBX) +... Contact Center (Cloud & Premises PBX) + Experience leading others… more
- Paychex (St. Petersburg, FL)
- …all activities, workflow and operational management of SurePayroll Contact Center Team. Responsibilities + Manages customer service and operations efficiency ... have the skills and knowledge necessary to provide world class customer service. + Lead Contact Center team to achieve targeted NPS scores. Responsible… more
- Veterans Affairs, Veterans Health Administration (Madison, WI)
- …decision-making and judgment and possess excellent interpersonal skills. Responsibilities The Clinical Contact Center Triage Nurse Manager is self-directed ... The Nurse Manager (NM) is a Registered Nurse who oversees Clinical Contact Center (CCC) Triage operations that provides 24/7 telephone triage to Veterans… more
- Google (Sunnyvale, CA)
- …qualifications: + Experience with Google Cloud and Google Cloud AI/Generative AI and Contact Center AI (CCAI) offerings. + Experience in growing and scaling ... a quota-carrying team. + Experience working with engineers and customer technical leads to build business cases and accompanying...stakeholders as a business advisor and thought leader in Contact Center AI (CCAI). In this role,… more
- HomeSafe Alliance (Columbus, OH)
- **Title:** Contact Center Customer Care Specialist (SCA) **_HomeSafe Alliance_** is the single global household goods movement manager of over 300,000 ... Alliance** is seeking Customer Care Specialist's to support the Customer Care contact center by providing immediate support to answer customer… more
- Mass Markets (Garden City, GA)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... Our team is looking for a highly skilled call center customer service manager who...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- Walmart (Bentonville, AR)
- …the forefront of driving major transformations at Walmart scale. **About the Team:** The Contact Center Tech CRM team provides support for the implementation of ... our Walmart journey . We are seeking a **Senior Manager -** **Software Engineering** for a key position within the Customer Care tea m . As a Walmart Senior … more
- Amazon (Seattle, WA)
- …or demonstrated equivalent experience - 3+ years experience as a leader (supervisory) in a customer service contact center - 6+ years of overall work ... lead for incident triage and response, and the knowledge manager for related data. The BAC Customer ...job responsibilities - Lead a multi-modal (voice, e-mail, chat) contact center team - Understand and own… more
- First Horizon Bank (Knoxville, TN)
- …of a designated team of virtual customer service agents located in a contact center setting. This position would have approximately 15 direct reports and is ... responsible for the team's adherence to corporate attendance and employment policies. A high degree of autonomy and business acumen is required. Responsible for the overall coordination and management of a segment of the company's bank activities or one or… more