- MetLife (New York, NY)
- …modern, agile marketing organization that nurtures, develops, and attracts top talent. The Role: The Customer Experience ( CX ) Manager will be the key ... value for customers against marketing priorities and vision. The CX manager will bring an outcomes- and...A systems thinker with a broader understanding of the customer experience ecosystem to utilize websites, search… more
- SAP (Boulder, CO)
- …do:** As a Solution Customer Success Manager (S-CSM) supporting our Customer Experience ( CX ) business in our Regulated Industries vertical, you will ... **Additional Locations:** **Job Title:** Solution Customer Success Manager , Customer Experience - RI...software solutions and delivery models + Expert level buying center/ Customer Experience ( CX ) domain expertise… more
- Mathematica (Columbus, OH)
- Position Description: Mathematica is searching for a Client Experience ( CX ) Senior Analyst/ Sr. Manager ! The Client Experience Senior Analyst/ Sr. ... Manager works with the Client Experience ( CX ) team to implement the ...duties may be assigned as needed Position Requirements: * Experience in CX management, customer … more
- Intuit (Mountain View, CA)
- … considered; MBA strongly preferred How you will lead + Leads team that manages Customer Experience ( CX ) and Voice Of Customer (VOC) iInsights, ... team in building an insights infrastructure for the GBSG Customer Experience Center of Excellence. We are...customer empathy. This role reports to the GBSG CX Center of Excellence Group Manager . This… more
- JPMorgan Chase (Columbus, OH)
- …problems. As the **Measurement & Enablement Customer Success Manager ** on the ** Customer Experience ( CX ) Success Office team** , you will enable a ... we build. **Job Summary:** The Client Platform and Experiences team, the brand new CX Success Team aims to fuel and focus teams on high-leverage client problems to… more
- Intuit (Mountain View, CA)
- …offerings through innovation and deep customer empathy. This role reports to the GBSG CX Center of Excellence Senior Manager . This role can be based out of ... Overview We are seeking an exceptional Customer Experience Specialist to help build...strategy, business and or research or equivalent preferred. + Experience with CX measurement and analytics with… more
- Bristol Myers Squibb (Princeton, NJ)
- …Director WW FM CX Strategy is responsible for developing the global Field Medical Customer Experience (FM CX ) strategy and driving the evolution of all ... and implementation of FM initiatives that improve the overall customer experience , in collaboration with the FME...IT). + Develops FM guidance and FM and First-Line Manager (FLM) customer -centric impact metrics / KPIs… more
- Amazon (Irvine, CA)
- …their offerings compare with other options available to sellers for fulfilling and providing customer service (eg, benchmarking CX for CSBA compared to Amazon CS ... meets or exceeds Amazon's high standard for fulfillment and customer service quality (FQ and CSQ) - regardless of...by identifying the most critical dimensions of the buying experience , creating a robust and holistic set of signals… more
- Amazon (San Francisco, CA)
- …of EE online. We run usability studies, and obsess over the end to end customer experience for Everyday Essentials. We partner with teams across Amazon (Search, ... deliverables. Deep dive and analytical skills: Leading audit for progress on Customer experience improvements leveraging data, dashboards, metrics. Ability to… more
- Qualtrics (Seattle, WA)
- …impactful customer experience programs. As a key member of the Customer Experience ( CX ) Professional Services team, this position contributes to the ... the globe who think that's work worth doing. **Engagement Manager - CX ** **Why We Have This...organizations that are both mature and immature in the customer experience space and will be able… more
- TE Connectivity (Middletown, PA)
- Sr Manager CX /CRM Delivery COE (Remote) **At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, ... a global team of IT professionals to oversee the successful delivery of Digital Customer Experience , Commerce (B2C, B2B), and CRM (Sales / Service) solutions,… more
- US Bank (San Francisco, CA)
- …skills and discover what you excel at-all from Day One. **Job Description** The CX Systems Program Manager is responsible for working with insight consultants ... provide similar work for other business units. **Responsibilities** + Translate customer and employee research requirements into Qualtrics platform + Program, build… more
- Novo Nordisk (Plainsboro, NJ)
- …design pull you in? Are you ready to experiment with us? The Position The HCP CX Manager will be a critical driver in ensuring the successful execution of ... on customer centric campaigns to improve the overall value and customer experience . Utilize data analytics to gain insights into customer behaviors and… more
- Amazon (Bellevue, WA)
- …an experienced and results-driven Program Manager to oversee and drive key customer experience initiatives and programs for DF channel. This is a strategic ... design or related field - Proven experience in leading customer experience transformations or large-scale CX initiatives in complex organizations. -… more
- NBC Universal (Universal City, CA)
- …or retail industry. + Contributed to building brand equity, establishing a positive customer experience , and building brand loyalty through website and mobile ... the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding...the current and ever-changing face of the world. The Manager , Digital CX & E-commerce is responsible… more
- Wolters Kluwer (Princeton, NJ)
- …to experience the value of connecting with colleagues. You will report to the Manager , CX /UX Design and work under the leadership of the Director, CX /UX ... love, while also working for our business. **About the Role** The Lead CX /UX Designer is responsible for enhancing our customer -facing products and solutions… more
- SAP (Alpharetta, GA)
- …focusing on SAPs solution area described below. **Solution Specialization** SAP Customer Experience , often referred to as SAP CX , is a comprehensive suite of ... team drives digital and high-quality engagement with potential customers delivering superior customer experience . As a Digital Sales Development Specialist, you… more
- Amazon (Arlington, VA)
- …the console, with data driven impact. Key job responsibilities As a Software Development Manager in the Core Console Experience team, you will lead the tactical ... Description Want to help millions of AWS customers experience a relevant and consistent experience ... team is looking for an outstanding Software Development Manager to lead the team that builds technology to… more
- Amazon (Arlington, VA)
- …join our growing UX Research team. This role is an opportunity to help reinvent the customer experience for AWS Systems Manager . This role will focus on ... operations on AWS, simplifying their initial setup and overall experience with AWS. AWS Systems Manager is...designers, product managers, and engineers to understand opportunities and customer connections for the Systems Manager product… more
- Amazon (Herndon, VA)
- …roadmap. This Senior UX Researcher will own the roadmap and lead human-centered/user experience (UX) research for the AWS Systems Manager products and consoles. ... repeatable and scalable mechanisms to evaluate Analytics and ML experience solutions from a holistic customer perspective....from a technical field, such as software development, Systems Manager or similar. . Experience delivering human… more