- Fidelity Investments (Boston, MA)
- …and progress of our initiatives and product areasAgile and Initiative level reportingConduct feedback surveys to obtain customer satisfaction levels to drive our ... squad levels. The analysis will also extend to conduct feedback surveys to our internal members and external stakeholders...to our internal members and external stakeholders to understand customer satisfaction, drivers of our success and areas of… more
- One Medical (Garfield, NJ)
- …the One Medical experience. You will be the first point of contact for patient feedback , as well as provide any other support as requested by the Leads, Operations ... You are able to identify opportunities and deliver on customer -centric solutions while using empathy, focus, and compassion in...of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach… more
- Fidelity Investments (Boston, MA)
- …and ensure that the development aligns with technical and business goals. Customer -Focused Innovation: Work closely with customers to identify key struggles, gather ... feedback and implement solutions that drive user adoption and...environments where speed, adaptability, and innovation are critical to success. Customer -Centric Attitude: Proven experience working closely with users to… more
- STS Aviation Services (Melbourne, FL)
- …to oversee maintenance operations and ensure compliance with FAA regulations, customer maintenance programs, and internal quality standards. Reporting to the ... crew. Ensure all maintenance and documentation align with FAA regulations, customer programs, and internal quality requirements. Monitor and manage tool issuance… more
- One Medical (Rochelle Park, NJ)
- …team through change and growth. You are proficient in the art of customer -service, support roles, administrative work, and motivating a team or peers, especially ... 1 year of experience in a supervisory or lead role in high touch customer service or patient facing healthcare An active Medical Assistant certification from the… more
- Fidelity Investments (Boston, MA)
- …process flows, business requirements, test cases and issue trackingShare constructive feedback for future process and product improvementsAct as a role model ... those with experience in jobs such as Bookkeeper, Retail Sales Representative, and Bilingual Customer Service and others in the Accounting and Finance to apply. more
- HEPCO, Inc. (New Brunswick, NJ)
- …and analyze pipeline data and reporting Track, investigate, and resolve escalated customer and Trade Ally issues In-depth understanding of project processing and ... improvement Manage KPIs for the Outreach team and provide constructive feedback Provide quality assurance for program projects Participate in outreach events… more
- Wayfair (Boston, MA)
- …customer -obsessed leader to join our Merchandising team as the Manager of the Customer Feedback Integrations Team. This role is seated within the Catalog ... The Manager will play a critical role in verifying the authenticity of customer feedback , enriching it with business and data science insight, and making it… more
- Wayfair (Boston, MA)
- …is seeking a data-oriented and self-motivated Senior Associate to join the Merchandising Customer Feedback Integrations Team. This role is seated within the ... confidence. The Senior Associate will play a critical role in leveraging customer feedback to detect untrustworthy merchandising experiences at all stages of… more
- McAfee, Inc. (San Jose, CA)
- …+ Define and track key product performance metrics post-launch. Analyze user data, customer feedback , and market trends to make informed decisions for continuous ... team supporting our Executive staff. + Design and own the internal Customer feedback program focused on strengths, insights and opportunities for our employee.s… more
- Public Storage (Plano, TX)
- …performance indicators (KPIs) to assess team performance and identify areas for improvement. + Customer Feedback : Gather and analyze customer feedback ... + Collect agent feedback : Gather and analyze agent feedback on systems and customer sentiment and provide data to the management team with constancy… more
- Brookfield Properties (Charleston, SC)
- …+ Identify and address training needs based on quality assurance findings and customer feedback . + Develop and deliver targeted training programs to enhance ... are handled with empathy, professionalism, and a genuine desire to exceed customer expectations. Customer Feedback Analysis: + Actively gather and analyze … more
- ICF (Arlington, VA)
- …to develop and manage processes for collecting, aggregating, storing, analyzing, and reporting on customer feedback . Role requires one day a month on site in ... Arlington, VA Key Responsibilities: + Manage customer feedback about services and products that include publications, information sharing programs, and… more
- Midwest Goods Inc. (Bensenville, IL)
- …implement new technologies, and integrate customer success tools (eg, CRM, customer feedback systems) with other internal platforms. + Continuously refine ... management of customer success technology tools, including CRM systems, customer feedback platforms, and ticketing systems. + Partner with the IT department… more
- CVS Health (Woonsocket, RI)
- …**Required Qualifications** + 5+ years of experience in measuring and analyzing customer feedback , generating insights and implications, and using the resulting ... in class experiences for customers, members, clients, and colleagues. The Enterprise Customer Experience Team is responsible for measuring and driving action on… more
- Amazon (Seattle, WA)
- …objectives. This involves defining the scope, objectives, and metrics for measuring customer feedback and satisfaction. - Program Design: Design and implement ... Data Collection and Analysis: Oversee the collection, consolidation, and analysis of customer feedback data from multiple sources. Develop and implement… more
- New Era LLC (Buffalo, NY)
- … interactions, turning everyday touchpoints into extraordinary experiences + Leverage customer feedback to continuously refine and evolve these initiatives ... customer needs, preferences, and pain points through direct feedback , data analysis, and customer interactions +...points through direct feedback , data analysis, and customer interactions + Implement customer success strategies… more
- DXC Technology (Raleigh, NC)
- …and deliverables. ** Customer Survey Process Management:** Design, program, and deliver customer feedback surveys for ISB Customer Community events on ... lifecycle milestones. + **ISB Event Survey Management:** Design, program, and deliver customer feedback surveys for ISB Customer Community events on time.… more
- Amazon (Tempe, AZ)
- …define feature enhancements and new products to improve Amazon product based on customer feedback , data analysis, and feature gaps with competitive products. * ... Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the...policies should be applied equally. 4 | Fueled by feedback . We aim for SAS to be the preferred… more
- City of New York (New York, NY)
- … interactions and streamline processes to improve overall service delivery. Analyze customer feedback and identify areas for improvement in service quality. ... initiatives, ensuring smooth execution and high-quality service through vigilant review of customer feedback and other productivity metrics. - Prepare Reports:… more
