- Merck & Co. (Omaha, NE)
- …that threaten people and animals around the world.- Job Description : The Head of Customer Care is a key position in our journey to transform our Customer ... Care organization. This role will be responsible for elevating our customer experience by evaluating our customer care model, which has grown along with our… more
- Novo Nordisk Inc. (Los Angeles, CA)
- …NACD, CMR, International Operations (IO), and HQ R&D). Provides excellent customer service and builds strong working relationships with investigative sites and ... area knowledge sufficient to support role and responsibilities Drives recruitment and retention strategies to support clinical trial sites to meet country enrollment… more
- Novo Nordisk Inc. (Atlanta, GA)
- …Strategic determination of change of territory prioritization will be based on customer need and analytics which identify need for change. This may occur ... Director including budget expenditures as directed Records all activities within a customer response management system (eg VEEVA) and all expenses within Concur in… more
- Exela Pharma Sciences, LLC (Lenoir, NC)
- …to improve work relationships, build morale, and increase productivity and retention Provide HR policy guidance and interpretationProvide guidance and input on ... Skills: Excellent verbal and written communication skillsExcellent interpersonal and customer service skillsExcellent organizational skills and attention to detailAbility… more
- Daiichi Sankyo, Inc. (Bernards, NJ)
- …in the electronic file and is maintained in accordance with record retention requirements.- Review of US CBER RequestsConduct independent initial review ("first pass ... and maintain the CBER portal webpage. This includes providing customer support and assisting with customer questions...includes providing customer support and assisting with customer questions and updates to the CBER system, developing… more
- Merck & Co. (Rahway, NJ)
- …from the code/data/architecture etc.).Create model governance architecture for retention (upon drift).Create architecture/framework for performance evaluation and ... to comprehend new trends and methodologies within company ecosystem.Understand customer /stakeholders business needs/priorities and help build solutions that support… more
- Dow Jones (Los Angeles, CA)
- **Job Description:** Job Description: Customer Retention Marketing Manager, Investor's Business Daily The Dow Jones Marketing team is responsible for growing the ... help investors make more money in the market. Reports to: Director of Customer Retention , Investor's Business Daily (IBD) Role Overview: IBD is seeking a … more
- AutoZone, Inc. (Elk Grove, CA)
- Position Summary: The Customer Retention Manager plays a key role in shaping the overall customer experience, promoting a high level of customer ... satisfaction, successful product usage, and customer retention . working diligently to guarantee that our valued customers...software, services, and solutions they have subscribed to. The Customer Retention Manager will set new standards… more
- Lawson Products (Chicago, IL)
- ** Customer Retention & Sales Lead Specialist** **City:** Chicago **State/Province:** IL **Country:** United States **Division:** Corporate **Job ID:** 13283 ... and repair parts on hand when needed. We're looking for a Customer Retention & Sales Lead Specialist responsible for prospecting new leads and retaining… more
- Aaron's Inc (Chicago, IL)
- ** Customer Retention Manager** **Hiring Range $18.50 to $20.00 an hour:** **_This position is also eligible for incentive pay based on performance._** Aaron's ... Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for… more
- NRG Energy, Inc. (OK)
- …Level Agreements) and KPIs (Key Performance Indicators) + Maintain high Employee and Customer Satisfaction + Maximize Customer retention + Assure account ... Connect with NRG on Facebook, Instagram, LinkedIn and X. The Customer Care Retention Analyst is responsible for identifying customers who request to terminate… more
- Amazon (Seattle, WA)
- …retention strategies. * Stay up-to-date on industry trends and best practices in customer retention to continuously improve Ring's approach. A day in the life ... Hardware, and Data Science teams to understand product usage, customer behaviors, and pain points impacting retention ....usage, customer behaviors, and pain points impacting retention . * Leverage data and customer insights… more
- Intuit (Mountain View, CA)
- …leadership role will lead to critical customer impacts in the areas of customer delight and retention for our high-end offerings of QB Advanced and Intuit ... we transform this team from being product-focused to being customer audience-focused, we need to quickly grow our product...commercial and product innovation that translates to revenue and customer growth. + Experience in building and executing a… more
- Outdoor Research, LLC (Seattle, WA)
- …will lead email, SMS, loyalty, and direct mail marketing channels to drive customer retention , lifetime value, and contribute to hitting DTC revenue targets. ... of Growth. Key Responsibilities: + Drive DTC strategy and roadmap for customer retention and loyalty + Optimize our current automated lifecycle journeys across… more
- Tru Green (Lititz, PA)
- …great place to work!" Position Overview: Receives inbound call from a customer with a potential cancel. Inbound representative is responsible for resolving concerns ... root cause related offers in order to retain the customer 's business. Use high value saving techniques to meet...value saving techniques to meet product, and service sales retention targets, in a commission or incentive pay driven… more
- Republic Services (York, PA)
- …with a focus on First Call Resolution in the Pod environment. + Focus on Customer Retention with customer quality calls, escalation cases, and developing ... a thorough and timely fashion. + Assist the Area Retention Manager in the review of Customer Service Agreements for terms and conditions pricing, accuracy, etc.… more
- ARAMARK (Philadelphia, PA)
- …planning, executing, and overseeing projects that enhance our sales and customer retention efforts through innovative technological solutions. **Job ... and translate them into technological requirements. + Develop strategies to improve customer retention and loyalty through the use of technology. + Monitor and… more
- DoorDash (New York, NY)
- …+ Manage 1-2 direct reports Qualifications + 6+ years experience in customer retention , email, and/or growth marketing; subscription experience and people ... be responsible for communications and programs to grow DashPass customer engagement & retention across email, push notifications and in-app messaging. You will… more
- DISH Network (Englewood, CO)
- …Responsible for the planning, creative direction, and execution of existing customer marketing campaigns; including email, web, transactional account messaging, and ... key marketing opportunities and leverage those opportunities to drive customer engagement + Work cross-functionally with internal stakeholders and creative… more
- Dow Jones (New York, NY)
- …B2C subscriber base, in partnership with the data science team, to develop new retention strategies as well as optimize existing customer journeys. + Develop ... to turn insights and analyses into actionable strategies across pricing, communications, and customer experience, to increase retention and LTV. + Partner with… more
