- Daiichi Sankyo, Inc. (Bernards, NJ)
- …desk incident and problem tickets and ensure closure per agreed upon service levels and compliance requirements.Collaborate with development team to build new ... the Commercial space including but not limited to Transparency Reporting Solutions, Customer Master Integrations, Data Exchange, and Dashboards. And in the R&D space… more
- Boscov's Department Store, LLC (Albany, NY)
- Cash Office/ Customer Service Desk Associate Bring your...for a Cash Office/ Customer Service Desk Associate to join our retail team . Job ... Answering questions related to the register Responsibilities of the Customer Service Associate portion include: * Provide...benefits package. As a member of our retail operations team , you will be eligible to receive: * Competitive… more
- General Dynamics Information Technology (Arlington, VA)
- …Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service ,Help Desk Operations,IT ... our differentiator. We are seeking a customer service centered Service Desk Specialist... team that supports and operates a 24x7x365 Service Desk . + Ability to support a… more
- Leidos (Washington, DC)
- …We are seeking a dynamic Service Desk Manager to join our IT Service Desk team . This pivotal role involves overseeing the accuracy, timeliness and ... proactive leader with a passion for service desk operations and enhancing the customer experience....remote field locations in Boston and Dallas. + The Service Desk team is responsible… more
- Medical Mutual of Ohio (Dublin, OH)
- …Agreements and assists team lead and supervisor as needed. **IT Service Desk Representative IV** **Efficiently and effectively answers incoming phone calls ... their best possible health and quality of life. **IT Service Desk Representative I** Efficiently and effectively...point of contact in order to ensure compliancy of customer Service Level Agreements (SLA). + Documents… more
- ManTech (Chantilly, VA)
- …, ensuring a seamless and efficient customer experience. + Lead and manage a team of Service Desk technicians. + Identify and implement opportunities to ... oversee the day-to-day operations of the Service Desk , ensuring a seamless and efficient customer ...priority requests, and performance of the Service Desk . + Proactively communicate with the Government customer… more
- SAIC (VA)
- …Manager, you will be responsible for the overall performance and management of a 24/7/365 Service Desk with approximately 15 team members within 3 shifts. ... team . SAIC leads the way to provide customer -centric IT Service Management (ITSM) focused on...customer . You will supervise the day-to-day activities of Service Desk who are responsible for responding… more
- General Dynamics Information Technology (Washington, DC)
- …**Public Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Customer Service ,Help Desk Support,Information Technology (IT) ... a Service Desk / Help Desk Analyst joining our team to bring...program support as a Tier 1.5 Service Desk Technician. + Delivering excellent customer … more
- Huntington Ingalls Industries (Newport News, VA)
- …but, not limited to the following: * Performing all management duties for a team of service desk support agents, including scheduling, development, and ... Service Now) * Knowledge of IT Service Desk best practices * Focus on customer service * Excellent interpersonal, written and team collaboration… more
- University of Rochester (Rochester, NY)
- GENERAL PURPOSE: Provides guidance, training, mentoring and general oversight of the Service Desk , whose primary role is to support the complex technical ... the University community and its end-user base. Works with Service Desk leadership to monitor and evaluate...leadership in executing projects and initiatives that enhance the customer service base. Acts as an escalation… more
- New York eHealth Collaborative (New York, NY)
- … Desk Manager who will manage and inspire our Service Desk team , ensuring top-notch, customer -centered support for NYeC employees, customers, and ... Desk on-call rotation. This includes calls from Service Desk team members who...and updating problem and change tracking records. + Monitor customer satisfaction with project execution and operational support, and… more
- Travelers Insurance Company (St. Paul, MN)
- …Provides input for and understands the strategic direction for providing best-in-class customer service . Responsible for completion of daily tasks and large ... business initiatives. Proactively seeks opportunities to reduce costs and improve customer service . Positively affects alliance building and relationship… more
- System One (Bethesda, MD)
- …of Service Desk operational reports; + Represent the Service Desk team in a customer -facing role; + Liaise with the Contractor designated ... Desk Tower Lead to lead our IT support team . As the IT Service Desk...the timely resolution of technical issues, and providing exceptional customer service to our internal stakeholders. You… more
- Robert Half Technology (Boston, MA)
- …effective issue resolution for clients. Key Responsibilities: + Oversee the daily operations of the service desk team . + Lead, mentor, and develop a team ... heart of the operation, leading, mentoring, and developing a team of 3 Service Desk ...accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you… more
- General Dynamics Information Technology (Washington, DC)
- … Desk Technicians Tier 1 and 1.5. + Responsible for the daily operation of the Service Desk team + Manage the daily activities of the assigned team ... customer calls/web submits + Work with the Service Desk Trainer to recommend and create...Desk employees; experience leading people and managing cross-functional team ; proven experience developing strategies to mitigate issues and… more
- V2X (Springfield, VA)
- …support issues independently as well as be capable of supporting internally escalated tickets from Service Desk team members. The IT Enterprise Service ... What You'll Do + The Senior Service Desk Specialists are the Tier 2 team ...for the IT-related service requests, and the service incidents and problems for the customer 's… more
- General Dynamics Information Technology (Washington, DC)
- … Desk Technicians Tier 1 and 1.5. + Responsible for the daily operation of the Service Desk team + Manage the daily activities of the assigned team ... tomorrow is smarter. Our work depends Service Desk Deputy on Program Manager joining our team... customer calls/web submits + Work with the Service Desk Trainer to recommend and create… more
- Inframark, LLC (Katy, TX)
- …Desk and Support Personnel are key components of the IT Infrastructure Support Team . The Service Desk /Desktop Support Technician is responsible for ... outlined by the business, resolving onsite and remote site service desk tickets. The Service ...role is expected to ensure a high level of customer service across all Inframark offices as… more
- Generac Power Systems (Waukesha, WI)
- …we continue to push new boundaries. This role will be responsible for Global IT Service Desk Delivery Operations and ensure that end users are receiving the ... the monitoring, tracking, and coordination of the Global IT Service Desk . This role will be the...to prevent future problemsand generate statistical reports. + Measure customer feedback regularly from those receiving IT services. Present… more
- Randstad US (Miami, FL)
- customer service rep / front desk . + miami ,...enthusiastic Customer Service Rep with Front Desk exeperience to join our dynamic team in ... with other departments to resolve customer issues. Skills + Front Desk + Customer Service + Customer support + Basic Software Skills + CUSTOMER… more
