- Sanofi Group (Cambridge, MA)
- …thought was possible. Ready to get started? **Purpose & Context** As the CX Content Strategy Lead , specializes in strategizing and designing Human-Centered ... and measure the effectiveness of UX content. + Mentor and lead a team of CX content strategists and UX Writers, fostering a collaborative, innovative, and… more
- Wolters Kluwer (Princeton, NJ)
- ** Lead CX /UX Designer - Hybrid TX/KS/NJ/FL/GA/MN** **R0044704** **Hybrid** : Eight days a month we come together in our office to experience the value of ... love, while also working for our business. **About the Role** The Lead CX /UX Designer is responsible for enhancing our customer-facing products and solutions… more
- Mathematica (Columbus, OH)
- …deliver a consistently positive experience working with Mathematica. * Work with the CX lead and business unit leadership to resolve escalated client issues, ... & customer experience. * Core Responsibilities:* * Partner with the lead of Client Experience ( CX ) and other CX professionals to develop and implement… more
- Global Data Systems (Lafayette, LA)
- Position Summary The Customer Experience Lead (CXL) is an expert in relationship management and a vital member of the Customer Experience Team. This team is ... responsible for the overall success, satisfaction, and retention of GDS Clients. The CXL is a strategist and proactive in their approach to customer engagement. Their role is to bridge the gap between vendor and customer, collaborates with GDS' IT developers,… more
- Baylor Scott & White Health (Dallas, TX)
- **Position Overview:** As a Genesys CX Architect, you will lead the design, implementation, and optimization of advanced contact center solutions using the ... Genesys CX platform. The role will be critical in driving design, requirements gathering, innovation, enhancing customer experiences, and ensuring seamless… more
- Novo Nordisk (Plainsboro, NJ)
- …design pull you in? Are you ready to experiment with us? The Position The CX Functional Lead is responsible for developing and executing MarTech strategies that ... growth and deliver a cohesive customer experience. Relationships The role of CX Functional Lead reports directly into the CX Architecture & Automation … more
- Walbridge (New Carlisle, IN)
- …in Data Centers (ENR top 10) and has a dynamic opportunity for a Lead Technical Manager to coordinate and manage all activities related to the construction startup ... and commissioning of the mechanical, electrical, and control systems in to meet the customers needs. Living allowance provided - you can live anywhere in the US. We want you to join our team. Through industry-leading innovation our company has forged a legacy… more
- Vanguard (Malvern, PA)
- We are looking for a manager to in our CX Alpha analytics team to lead a team of analysts responsible for a portfolio of strategic data projects that involve ... a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop… more
- Intuit (Mountain View, CA)
- …fast-moving environment + 3-5+ years as a people manager who can recruit, motivate, coach and lead a team of CX experts + Deep knowledge of CX measurement ... Overview We are seeking an exceptional Senior Manager to lead a team in building an insights infrastructure for...lead + Leads team that manages Customer Experience ( CX ) and Voice Of Customer (VOC) iInsights, survey and… more
- NBC Universal (New York, NY)
- …first 3 months being a full-time customer support agent. What you'll do: + Lead day-to-day CX operations for digital subscriptions, with focus on investigating ... world. We're looking for a highly organized and detail-oriented CX Associate Manager to help oversee the day-to-day customer...help implement solutions - all while managing our offshore CX team and supporting them in delivering excellent (ie,… more
- BGB Group (New York, NY)
- …experience strategies across all touchpoints and channels. The successful candidate will lead CX initiatives, fostering a culture of continuous improvement and ... touchpoints to enhance the overall customer experience and satisfaction. Tactical Planning: Lead the tactical planning of CX initiatives, ensuring alignment with… more
- BGB Group (New York, NY)
- …experience strategies across all touchpoints and channels. The successful candidate will lead CX initiatives, fostering a culture of continuous improvement and ... touchpoints to enhance the overall customer experience and satisfaction. Tactical Planning: Lead the tactical planning of CX initiatives, ensuring alignment with… more
- Hensel Phelps (San Diego, CA)
- …implementation of Cx progress visual tracking/status tools + Develop agenda and lead project Cx team meetings communicating the Cx schedule, sequencing, ... commercial construction with an MEPF/building controls contractor, general contractor, and/or Cx agency. + A bachelor's degree or relevant experience, preferably in… more
- iParametrics LLC (Irvine, CA)
- …maintain Cx progress visual tracking / status tools. + Develop agenda and lead project Cx team meetings communicating the Cx schedule, sequencing, ... trade partners during through plan development, inspections and ultimately the Cx testing process. + Competency surrounding utilization of all standard MEPF/building… more
- Pfizer (New York, NY)
- …etc) leveraging data, in collaboration with Pfizer's Platform, Delivery and Digital and CX teams + Lead Strategic UX Initiatives across products, systems and ... **Role Summary** The User Experience Strategy Lead is responsible for supporting the Senior Director...User Experience Principles, CMO Platforms and Technology teams, Digital CX and Delivery teams + Candidate demonstrates a breadth… more
- Acuity Brands (Conyers, GA)
- …the overall business strategy and structure. As we continue to transform our Customer Experience (" CX ") model, the CX team is looking for a CX Operations ... Representative Senior to play an important supporting role. This CX & Engagement (CXE) team focuses on overall ... teams will drive each other to be better. Lead your project teams and partners in the creation… more
- Delta Air Lines, Inc. (Atlanta, GA)
- …help us Keep Climbing (overview & key responsibilities) The Customer Experience ( CX ) Insights & Prioritization organization is seeking highly motivated and data ... prioritizes Delta's enterprise customer experience initiatives, in service of our CX strategy, using insights from customer listening and associated analytics.… more
- Comcast (Mechanicsburg, PA)
- …or any other basis protected by applicable law. **Skills:** Customer Experience ( CX ); Lead Prospecting; Strategic Selling; Advertising; Client Prospecting Base ... in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career… more
- Intuit (Mountain View, CA)
- …offerings through innovation and deep customer empathy. This role reports to the GBSG CX Center of Excellence Senior Manager. This role can be based out of the ... and or research or equivalent preferred. + Experience with CX measurement and analytics with known methodologies and industry...considered; Masters Degree is a plus How you will lead + Conducts data backed story-telling: connect data points… more
- Liberty Latin America (PR)
- …to generate and/or drive broad ranging critical initiatives, evaluate CX growth opportunities, and implement operational enhancements. You'll also be ... build dashboards to find opportunities and bring access to CX initiatives and team. + Build and use trend...leadership to deliver key insights into customer behavior. + Lead execution and implementation of critical initiatives focused on… more