- Acuity Brands (Conyers, GA)
- …supporting role. This CX & Engagement (CXE) team focuses on overall CX department operations, metrics and surveys, and process and policy improvements that ... structure. As we continue to transform our Customer Experience (" CX ") model, the CX team is looking... teams will drive each other to be better. Lead your project teams and partners in the creation… more
- NBC Universal (Orlando, FL)
- …the recruitment process. JOB SUMMARY: The Senior Manager, Digital Consumer Experience ( CX ) Strategy is responsible for developing and advancing the new prospect and ... and guest experiences are integrated and meet or exceed business goals. + Lead brainstorming + tactical plan development and Introspectives in the pursuit of… more
- Amazon (Bellevue, WA)
- …channel; You will be responsible for managing and improving critical metrics related to customer contacts, concessions, cancellations, and overall customer ... identify opportunities, implement innovative solutions, measure the impact on key metrics , and drive continuous improvement in our customer experience efforts; You… more
- Amazon (Seattle, WA)
- …policies, and procedures for continuous improvement. * Own the Customer Experience ( CX ) Intake Mechanism to help GDSP builders have successful launches and adoption ... Deliver independently with a bias for action oriented on results; take the lead on both tactical and strategic initiatives. * Define, measure, and analyze… more
- Novo Nordisk (Plainsboro, NJ)
- …pull you in? Are you ready to experiment with us? The Position The HCP CX Manager will be a critical driver in ensuring the successful execution of brand/therapy ... creation, and marketing execution. Relationships Reports to HCP Experience Lead . Collaborates with key external and internal cross-functional teams, including… more
- Novo Nordisk (Plainsboro, NJ)
- …Action (NBA) technologies and their application in customer engagement + Ability to lead CX use case development with multiple stakeholders from technology to ... operations and ensure successful campaign execution. Relationships The role of CDP Program Lead reports directly into the CX Architecture & Automation Lead… more
- Meta (Burlingame, CA)
- …customer experience initiatives that drive business growth and customer satisfaction 3. Initiate, lead , and deliver the CX team's key strategic efforts in ... and actions across Reality Labs.As a Customer Experience Program Lead , you will play a critical role in leading...software and tools (eg Medallia, Qualtrics) 16. Knowledge of CX and VoC best practices and metrics … more
- Novo Nordisk (Plainsboro, NJ)
- …considerations when engaging customer segments + Proven track record of innovative CX tactics/high impact results (based upon metrics /ROI) + Outstanding planning ... with us? The Position The purpose of the Omnichannel Orchestration Therapeutic Area Lead is to develop and implement a comprehensive strategy for designing and… more
- CVS Health (New York, NY)
- …something truly impactful! Primary Role and Responsibility: Operationalize Brand Strategy + Lead the strategy development and ongoing optimization of how we bring ... the business unit brands - both qualitative and quantitative metrics + Travel required: minimum 25% expected to our...and BU processes + Ensure ongoing alignment with Enterprise Cx team to include HWH in BU forums and… more
- BGB Group (New York, NY)
- …experience strategies across all touchpoints and channels. The successful candidate will lead CX initiatives, fostering a culture of continuous improvement and ... ensuring alignment with broader marketing and business strategies. Measurement Planning: Establish CX metrics and KPIs - in collaboration with Performance… more
- MetLife (New York, NY)
- …development, journey maps, personas, concepts, wireframes, prototypes and data literacy for CX metrics . * 4+ years of experience in successfully leading, ... and attracts top talent. The Role: The Customer Experience ( CX ) Manager will be the key person responsible for...across multiple threads and drive results. * Ability to lead , influence and operate effectively in a highly matrixed… more
- Tucson Electric Power (Tucson, AZ)
- …organization to understand current challenges and goals, and align with (Customer experience) CX strategy and objectives + Collaborates with IT teams in defining ... CX IT roadmap and minimally viable products that will...- lending support when needed + Improved Customer Satisfaction metrics , as measured by JD Power This position may… more
- Ford Motor Company (Columbus, OH)
- …of IT infrastructure solutions within Ford. The Workplace Tech Customer Experience ( CX ) team seeks to improve the tech experience that employees, our customers, ... provided at Ford. We drive the strategic vision of CX within IT, measure customer sentiment, and design integrated...as the ServiceNow NLU/LLM subject matter expert (SME) + Lead a team of 2-3 Virtual Agent developers, teach… more
- Microsoft Corporation (Tempe, AZ)
- …managed, and executed, we are seeking a highly motivated and detail-oriented **Commissioning Lead - Americas - Execution Oversight Team** to join our diverse and ... deliver multi-million dollar, multi-year data center construction programs. As a Commissioning Lead on the Data Center Delivery Execution Oversight Team, you will be… more
- Mass Markets (Las Cruces, NM)
- POSITION OVERVIEW CALL CENTER TEAM LEAD Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and ... the overall adherence to corporate policies and procedures Essential Duties + Lead a team of 15-25 entry-level front-line customer service agents responsible for… more
- Discover (Riverwoods, IL)
- …customer and agent experience, system tools, risk controls and key performance metrics while also maintaining focus on continuous improvement and process automation. ... Lead Customer Experience Specialist Actively manages and escalates risk...If You Have** + _Experience in research, analytics, or CX strategy._ + Demonstrated ability to analyze data from… more
- ICF (Reston, VA)
- Description ** Lead Growth Enablement & Adoption Specialist (Remote)** **Join the Enterprise Growth Enablement & Proposals Team at ICF** We are one team united around ... adoption strategies for EGEP and GMI resources. + Track adoption and usage metrics and develop data-driven recommendations to increase adoption and usage. + Assist… more
- Concentrix (IN)
- …experience of managing a sales team selling complex tech solutions. Knowledge of CX tech and BPO marketplace is an advantage. + Experience interacting with and ... and lines of business, including but not limited to, CX , Operations, Technology, Finance, Sourcing, etc. + Strong communication...+ Ability to analyze data and use insights to lead solution build processes and win + Proficiency in… more
- Amazon (Bellevue, WA)
- …to bring that vision to life * Write requirements documents, help define use cases and CX , and own the business metrics and KPIs for your products and services * ... are hiring a Principal Product Manager - Tech to lead the Amazon Stores Regionalization initiative. A major innovation...project comprises both the network changes and the resulting CX changes we need to build to help customers… more
- Amazon (Arlington, VA)
- …deep dives that measures end-to-end customer experience across multiple channels and/or CX projects impacting key financial metrics within Global AR * ... surveys, call transcripts, operations performance data to monitor existing metrics , develop and propose new metrics and...and generate innovative ways to analyze, evaluate and measure CX . * Focus on predictive analytics and leverage existing… more