- Delta Air Lines, Inc. (Atlanta, GA)
- …customer experiences. This team prioritizes Delta's enterprise customer experience initiatives, in service of our CX strategy, using insights from customer ... help us Keep Climbing (overview & key responsibilities) The Customer Experience ( CX ) Insights & Prioritization organization is seeking highly motivated and data… more
- Amazon (Arlington, VA)
- …in shaping the future of video advertising? Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies. Prime Video ... meaningful way while leveraging Amazon's extensive data and analytics capabilities PV Ads CX team's mission is to reach annualized long-term Ads net revenue goal… more
- Amazon (Santa Clara, CA)
- …never been addressed before, then this is the perfect opportunity for you. As a Software Engineer in this role, you will have the opportunity to design and lead ... technologies in a large distributed computing environment and help lead fundamental changes in the industry * Create solutions...Work in an agile environment to deliver high quality software About the team If you're insatiably curious and… more
- Qualtrics (Seattle, WA)
- …to proposals. + **Workshop Delivery:** Deliver workshops to guide customers in successful CX programs and service offerings. **What We're Looking For On Your ... At Qualtrics, we create software the world's best brands use to deliver...who think that's work worth doing. **Engagement Manager - CX ** **Why We Have This Role** This role plays… more
- TE Connectivity (Middletown, PA)
- …for providing solutions consistently and efficiently. **Key Responsibilities:** + Project Management: Lead the end-to-end delivery of digital CX & CRM projects, ... Sr Manager CX /CRM Delivery COE (Remote) **At TE, you will...and more connected world.** **Job Overview** The Delivery Lead - will lead a global team… more
- SAP (Alpharetta, GA)
- …that enable companies to manage customer data, sales, marketing, and customer service effectively. SAP CX empowers organizations to better understand their ... below. **Solution Specialization** SAP Customer Experience, often referred to as SAP CX , is a comprehensive suite of customer relationship management (CRM) solutions… more
- Intuit (Mountain View, CA)
- …teams, responsible for elevating the customer voice and ensuring strategic decisions lead with the customer in mind. You listen hard, observe everything, and ... synthesize large amounts of information into actionable insights. You take the lead on complex, high visibility projects, synthesize multiple data sources to tell… more
- WSP USA (New York, NY)
- …consulting firm, has an opening for a Commissioning Engineer regarding **Building Envelope Cx Specialist** in the New York, NY area. WSP works closely with ... for a candidate to manage and guide as a local Building Envelope Commissioning Lead in Boston who will report to the National Commissioning Leader. Commissioning is… more
- Amazon (Seattle, WA)
- …human factors research to inform the design and development of multi-tenant and cross-tenant Software as a Service (SaaS) IoT platforms. * BS in Human Factors, ... This Senior UX Researcher will own the roadmap and lead human-centered/user experience (UX) research for the AWS IIoT...- from foundational services such as Amazon's Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to… more
- WSP USA (New York, NY)
- …conditions as required to support development and completion of projects. + Lead the preparation of commissioning specifications and basis of design documents during ... in SKM, EZ Power and/or E-Tap Arc Flash Analysis software or similar is preferred but not required. +...sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services… more
- Amazon (Arlington, VA)
- …the product roadmap. This Senior UX Researcher will own the roadmap and lead human-centered/user experience (UX) research for the AWS Systems Manager products and ... - from foundational services such as Amazon's Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to...interaction with systems and products. Ability to design and lead participatory design workshops. * BS in Human Factors,… more
- Capgemini (Nashville, TN)
- …and driving the resolution of technical issues. * Good knowledge of GCP CCAI service , Dialog flow CX , Agent Assist. * Experience in driving conversational bots ... Center Artificial Intelligence), your primary responsibility will be to lead and manage the development and execution of technical...domain and processes. * Good knowledge of GCP CCAI service , Dialog flow CX , Agent Assist &… more
- SAP (San Francisco, CA)
- …in the CRM space to prospective customers and be an expert in SAP Sales and Service Cloud and associated CX AI solutions. + Contribute to sales and marketing ... for you to choose from. As a Sales and Service Cloud Solution Advisor, you will provide expert guidance...you will provide expert guidance and consultation on enterprise software solutions and services within the Customer Relationship Management… more
- Hensel Phelps (Wenatchee, WA)
- …Establish testing/certification requirements for each piece of equipment for documentation management through Cx software platform. + Review Level 2 and 3 Cx ... progress visual tracking/status tools + Develop agenda and lead project Cx team meetings communicating the...+ Oversee the management and document control of the Cx progress via the commissioning software platform… more
- Amazon (San Francisco, CA)
- …all of our back end systems for scale and speed as well as delivering world class CX for the Amazon shopper on all devices You will be joining NavX-App team which is ... levels. The candidate has experience building and operating mission critical cloud software services and an understanding of design for scalability, performance, and… more
- Ford Motor Company (Columbus, OH)
- …of IT infrastructure solutions within Ford. The Workplace Tech Customer Experience ( CX ) team seeks to improve the tech experience that employees, our customers, ... provided at Ford. We drive the strategic vision of CX within IT, measure customer sentiment, and design integrated...sentiment, and design integrated tech experiences by bringing IT Service Lines together to solve customer problems and develop… more
- Capgemini (Nashville, TN)
- …overall business objectives. **KEY RESPONSIBILITIES** **:** + Good knowledge of GCP CCAI service , Dialog flow CX , Agent Assist. + Experience in driving ... description** : As a CCAI Architect, your primary responsibility will be to lead and manage the development and execution of technical projects related to CCAI.… more
- Capgemini (Nashville, TN)
- …and driving the resolution of technical issues.* Good knowledge of GCP CCAI service , Dialog flow CX , Agent Assist.* Experience in driving conversational bots ... Center Artificial Intelligence), your primary responsibility will be to lead and run the development and execution of technical...Telecom domain and processes.* Good knowledge of GCP CCAI service , Dialog flow CX , Agent Assist &… more
- Mass Markets (Las Cruces, NM)
- …Duties + Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound call handling. + Responsible for coaching and developing ... POSITION OVERVIEW CALL CENTER TEAM LEAD Looking to work for a fast growing...communication skills, we need your help in managing customer service agents. While your team operate the phone for… more
- Acuity Brands (Conyers, GA)
- …orders proactively to ensure delays, issues, or improvements are communicated + Lead development of new and innovative processes that increase team productivity & ... internal relationships outside the context of a problem + Lead development of solutions for complex level order issues,...ecosystem **Intake:** + Point of contact for the entire CX Org to act as navigator for customer +… more