- Microsoft Corporation (Reston, VA)
- **Overview** Support Escalation Manager - Incident Manager acts as a primary contact to understand issues and improve the experiences of account-aligned ... status of the resolution for review by managers and more senior escalation managers. Proactively escalates highly sensitive issues to senior support escalation… more
- Microsoft Corporation (Reston, VA)
- **Overview** Support Escalation Manager - Incident Manager acts as a primary contact to understand issues and improve the experiences of account-aligned ... the nature of your employment with Microsoft and the country where you work. Support Escalation Management IC3 - The typical base pay range for this role across the… more
- MongoDB (Salt Lake City, UT)
- Incident and Escalation Management team, they work internally with our Engineering, Services, Sales and Product Management teams, as well as externally with ... on root cause analysis, prevention, and knowledge transfer + Track and analyze escalation trends to contribute to continuous process improvements + Lead or support… more
- IntelliDyne (WA)
- …Status: Exempt Salary: $160,000.00 - $180,000.00 Responsibilities: + Participate in an " escalation manager " capacity for the on-call/after-hours staff and know ... Engineering & Operations Manager Location: Washington, DC (Hybrid) - must be...alongside the Engineering & Operations leads and the Program Manager that will ensure programmatic success at the highest… more
- Stanford Health Care (Palo Alto, CA)
- …and that paperwork is forwarded to. + Lease Administration. Has oversight of Landlord-Property Manager relationship for the purposes of escalation to region. + ... a time. We are currently seeking a dynamic Facility Manager to lead our Painting Operations team at the...to scope of the contract. Acts as point of escalation in managing emergency events. + Assists in the… more
- Compass Group, North America (Charlotte, NC)
- …into Projects at Risk working sheet. Communicate items that require additional support and escalation to Sr. Manager . . Review and approve all contractor time ... including project planning and assignments, customer engagement and vendor management. Manager will interface directly with internal Compass Digital Teams and Sector… more
- DoorDash (New York, NY)
- …Operations, Sales, and other teams-driving action and outcomes without relying on manager escalation + Represent the merchant internally: Surface meaningful ... commercial impact. About the Role As a Strategic Partner Manager II (SPM), you will own and grow relationships...with restaurants at scale. You'll report to a regional manager within Outside Account Management. We expect this role… more
- Amazon (Nashville, TN)
- …The location for this role is BNA12 in Nashville, TN. Middle Mile (MM) Partner Manager team is seeking an Escalation Specialist who will work with the team ... standard work, with slight deviation outside of standard work. The MM Escalation Specialist escalates when actions needed deviate from available procedure and work… more
- University of Colorado (Aurora, CO)
- …+ Develop and deliver training on patient experience, communication, service recovery, and de- escalation . + Partner with the Manager of Education & Compliance to ... **Healthcare Experience Program Manager ** **Description** **University of Colorado Anschutz Medical Campus** **Department:** **Job Title: Healthcare Experience… more
- Amazon (North Reading, MA)
- …performance management, supplier relationship management, purchase order execution, and escalation resolution. The Procurement Manager will drive operational ... The Supply Chain team is seeking an experienced Procurement Manager to oversee the timely and efficient material delivery...monitor and improve supplier performance. - Be a critical escalation point for materials and service delivery risks with… more
- BAE Systems (Nashua, NH)
- …and dependable relationships with both internal and external customers. The Supply Chain Manager is an escalation point and may facilitate coordination with ... **Job Description** This position is for a Factory Supply Chain Manager . The Supply Chain Manager (SCM) leads the performance of a multiple disciplines within… more
- Cambridge International Systems Inc (Virginia Beach, VA)
- …cabling, etc. + Provide basic troubleshooting skills to resolve problems. Act as escalation manager liaison between operations and support elements for rapid ... and infrastructure technologies Preferred (Nice to Have): + Act as escalation manager liaison between operations and support elements for rapid restoration… more
- Deluxe (Minneapolis, MN)
- …to scope, schedule, and quality standards, and serves as the primary client escalation point. The Program Manager coordinates cross-functional teams and ensures ... to work from home/remote several days per week Job Description: Program Manager - Financial Services Implementations Location: Sandy Springs, GA (Hybrid - 3… more
- Marex (New York, NY)
- …and other compulsory trainings are up-to-date. + Ensuring clear communication to manager and escalation where necessary + Cooperating closely with support ... (http://www.marex.com/) Purpose of Role: Marex is seeking a Business Manager - Capital Markets who will be be supporting...& Support functions of the wider group, the Business Manager will be a key contact and go to… more
- Autodesk (Atlanta, GA)
- …plans. + Ensure documentation completeness, workflow adherence, and data hygiene. **Incident & Escalation Coordination** + Serve as Manager on Duty (MOD) as part ... **Job Requisition ID #** 25WD92324 **About the Role** The Manager , Tier II Technical Support leads a global team of Tier II Technical Support Specialists responsible… more
- Intercontinental Exchange (ICE) (Omaha, NE)
- …ICE Mortgage Technology platform. + Oversee client service requests while acting as escalation manager when necessary. + Partner with Service Operations team to ... **Responsibilities** + Drive resolution of complex production issues, including escalation management, system testing, facilitation of strategy sessions, and… more
- Walmart (Bentonville, AR)
- …harmful, trust-eroding driver experiences. We own the Driver Experience Escalation & Response (DEER) program-transforming escalated driver pain points into ... reduce driver churn, and protect driver trust-especially when things break. As Sr. Manager , Driver Advocacy & Escalations, you will lead Spark's most visible and… more
- Gentiva (Atlanta, GA)
- …and operational goals. + Serve as the internal point of contact and VMO escalation manager for performance and contractual issues specific to Telephony and ... flexible, specialized resource for the IT Business Solution team and VMO Manager , stepping into different VMO-focused engagements across various IT domains as… more
- Amazon (Arlington, VA)
- …Role Overview: This position leads a specialized team within Risk Mitigation, Escalation Reduction, and Quality Assurance (REs-Q), handling critical VP, SVP, and ... to identify subtle abuse patterns and sophisticated fraud schemes. The manager ensures quality, while addressing emerging threats company-wide. Their strategic… more
- Capital One (Riverwoods, IL)
- …stated team benchmarks + Utilize strong judgment for issues that require escalation to in-house counsel, manager , other departments, and/or senior leadership ... Senior Associate, Senior Process Manager - Subpoena Fulfillment A great opportunity exists...business groups to meet desired outcomes. The Sr. Process Manager will develop a strong knowledge of subpoena fulfillment… more