- UIC Government Services and the Bowhead Family of Companies (Oklahoma City, OK)
- **Overview** IT Help Desk Agent (EITAAS-2024-21840): Bowhead seeks an IT Help Desk Agent that will provide multiple tier support to end ... The ideal technician will have 2+ years of IT help desk experience with a strong background...processing, electronic mail, and operating systems. The IT Helpdesk Agent will be responsible for working Day, Swing, or… more
- ASM Research, An Accenture Federal Services Company (Lorton, VA)
- …**Minimum Qualifications:** + 0-2 years Personal Computer experience including customer support or Help Desk . + 0-2 years of customer service or public relations ... issues, requests. As the entry point for customers, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up on all incidents.… more
- State of Michigan (Lansing, MI)
- Departmental Technician - Bureau of Elections Help Desk Agent Print (https://www.governmentjobs.com/careers/michigan/jobs/newprint/4645023) Apply ... Departmental Technician - Bureau of Elections Help Desk Agent Salary $46,904.00...the general public. This incumbent will be responsible for tier 1 support and triage for inbound calls and… more
- Epsilon, Inc (Greenville, SC)
- …reports issues affecting enterprise services for USPTO. **An average day:** As Service Desk Agent I, you will perform Tier I and Tier II information ... **Service Desk Agent I** **Who is Epsilon:**...**Service Desk Agent I** **Who is Epsilon:** Epsilon is an...APR Team receives escalated tickets, executive support requests, and tier 2 requests. Our ERF team is tasked with… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...all IT SM tickets to completion. + Provide 24/7 Tier 1 support for all environments and networks supporting… more
- Paragus Strategic IT (Hadley, MA)
- Job Posting - Rapid Response Agent Paragus IT is the largest outsourced vendor in the Pioneer Valley, and we are just getting started. We aspire to be serving 1000 ... about IT and the "Paragus Way", to join our team as a Rapid Response Agent ! Responsibilities: + Act as the first point of contact for customer intake, asking all… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …qualities with exceptional customer service in daily responsibilities. + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and ... issues, requests. As the entry point for customers, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up on all incidents.… more
- General Dynamics Information Technology (Washington, DC)
- …and grow a rewarding career. At GDIT, people are our differentiator. As a Service Desk Program Manager you will help ensure today is safe and tomorrow is ... Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1.5. +...Responsible for staff scheduling and coverage for the Service Desk hours 24/7/365 + Perform agent activities… more
- General Dynamics Information Technology (Washington, DC)
- …and grow a rewarding career. At GDIT, people are our differentiator. As a Service Desk Deputy Program Manager you will help ensure today is safe and tomorrow ... Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1.5. +...Responsible for staff scheduling and coverage for the Service Desk hours 24/7/365 + Perform agent activities… more
- Interactive Government Holdings, Inc. (North Liberty, NC)
- …Contact clients via email/telephone within 24 hours of accepting case (Non- LOI or help desk cases) when additional information is required for TA request. After ... Clearances for USAR ACES Team members with the Trusted Agent , ensures information is transferred into Defense Enrollment Eligibility...Army Regulation (AR) 625-1. Initiate review, resolve or forward Help Desk cases to appropriate case manager… more
- Steampunk (Mclean, VA)
- …grows. In this position, you will be responsible for performing Tier II/ Tier III troubleshooting for the Steampunk Support Desk . In addition, you will ... orientations with new IT technology configurations, software, and remote access + Provide Tier II & Tier III troubleshooting for Steampunk technology hardware… more
- Southern Glazer's Wine and Spirits (Miramar, FL)
- …perform contingency planning + Provide input to supplier management team to help establish the Video Conferencing related vendor service agreements + Design, ... Video Conferencing systems (hardware and software) + Troubleshoot and resolve technical issues ( tier two support) + Provide input to supplier management team to … more