- TekSynap (Washington, DC)
- …ensuring efficient, secure, and up-to-date IT infrastructure. We areseekingan experienced and highly organized Help Desk Incident Manager to oversee and ... that Help Desk techniciansare maintainingaccurateand comprehensive records of all Help Desk incident ticket activities. + **Succession Plan Post-… more
- General Dynamics Information Technology (Washington, DC)
- …experience **Job Description:** Seize your opportunity to make a personal impact as the Help Desk Incident Manager supporting providing IT support ... skills, and grow a rewarding career. At GDIT, people are our differentiator. As the Help Desk Incident Manager supporting the US Senate Sergeant at Arms… more
- TekSynap (Washington, DC)
- …internal and external stakeholders. + Relevant certifications (eg,ITIL, HDI, CompTIA A+,Certified Help Desk Manager (CHDM) **Overview** We areseekingaIT ... SLAs. + **Process Improvement:** Continuously refines help desk processes and implements best practices for incident...Help Desk Manager (HDMGR)to join our teamfor the United States Senate… more
- General Dynamics Information Technology (Washington, DC)
- …**Job Description:** Seize your opportunity to make a personal impact as the ** Help Desk Systems Administration Manager ** supporting IT support services ... and grow a rewarding career. At GDIT, people are our differentiator. As the Help Desk Systems Administration Manager supporting the US Senate Sergeant… more
- Robert Half Technology (Des Moines, IA)
- Description We are in the search for a dedicated IT Help Desk Manager to join our dynamic team in Des Moines, Iowa. In this capacity, you will be overseeing ... will also be instrumental in improving help desk policies and procedures, managing incident reports,...help desk policies and procedures, managing incident reports, and coordinating with external service providers. Responsibilities:… more
- System One (Vienna, VA)
- …to work every other weekend and on some holidays Job Description Major Incident Management is responsible for driving the coordination and recovery efforts of major ... result in serious interruptions to business and member activities. The Major Incident Management team operates 24x7 to ensure that impacted services are restored… more
- Leidos (Washington, DC)
- **Description** **Leidos has an exciting Service Desk and Incident Manager position which will be worked out of our customer's facilities in Washington, ... DC.** The Manager will lead an ITIL-aligned hybrid service ... team consisting of onsite and remote Tier 1 Help Desk Agents to manage performance to… more
- TekSynap (Washington, DC)
- …of IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in ... efficient, secure, and up-to-date IT infrastructure. We areseekinga dedicated and experienced Service Desk Manager to lead and manage the Service Desk … more
- Leidos (Washington, DC)
- **Description** Leidos has an opening for a **Service Desk Manager ** . This opening is for an IT Services program supporting a federal client in the Healthcare ... The program provides a range of IT services, including help desk , desk side support,...the customer's information. We are seeking a dynamic Service Desk Manager to join our IT Service… more
- KBR (Colorado Springs, CO)
- Title: Help Desk Support Lead Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology ... impact on the country's most critical role - protecting our national security. Help Desk Support Lead - Gravity DevSecOps Pipeline (Top Secret Clearance)… more
- CACI International (Denver, CO)
- …TS/SCI with a Poly required Security+ certification required 3+ year of experience in Help Desk support and/or system administration Proven experience as a ... Integrated Service Desk Account Manager - Day Shift Job Category: Information...help desk technician or other customer support role Experience and… more
- SHI (Austin, TX)
- **Job Summary** The Help Desk Analyst's purpose is to provide a single point of contact for SHI's end-user environment for information technology related ... problem management related to the maintenance and support. The Help Desk Analyst will provide excellent customer...resolve technical issues. This position reports into the Service Desk Manager . This position is required to… more
- Koniag Government Services (Durham, NC)
- …**Tuknik Government Services,** a Koniag Government Services company, is seeking a Tier I Help Desk Analyst that is able to obtain a Public Trust clearance ... and have not been interviewed by the KGS hiring manager , feel free to contact_ _KGSrecruiting@koniag-gs.com_ _to verify its...paid holidays, three weeks paid time off, and more. ** Help Desk ** Tuknik Government Services, LLC (TGS)… more
- GovCIO (San Antonio, TX)
- …, problem, change, asset, and service level management + Proven experience in a service desk , help desk , or technical support role. + Strong troubleshooting ... contribute to a positive team environment. + Proficiency with ticketing systems or help desk software. + Experience in creating or updating technical… more
- NuAxis Innovations (Vienna, VA)
- ** Help Desk Support Technician Intern** Location **Vienna, VA** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to ... work, so join our team NOW! We are currently seeking a talented and motivated ** Help Desk Support Technician** for a Part-Time position. **Job Summary:** The … more
- William C Brown Inc (Bowie, MD)
- …Support. + Resolve customer inquiries within a timely manner as stated in the Help Desk Service/Operating Level Agreement. + Provide triage activities to direct ... operating procedures. + Provide courteous, professional, quality customer service via the Help Desk . + Account unlocks/password resets. + SafeBoot password… more
- Mercy University (Dobbs Ferry, NY)
- …an incident and escalate the problem to both Tier II Technical Support and the Help Desk Manager . + Participate in project teams or lead project teams as ... customers submitting a request or reporting a problem or incident . Essential Job Functions & Responsibilities: + Answer telephone...Responsibilities: + Answer telephone calls to the Mercy IT Help Desk and work with customers to… more
- Link Solutions Inc (Frederick, MD)
- …and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Help Desk Support Analyst (Senior-Level) to join our team in support of the ... US Army PEO Solider Project Manager Solider Medical Devices (PM SMD) at Ft. Detrick,...DoD Security Clearance + Non-remote (relocation incentive available) The Help Desk Support Analyst will support and… more
- State of Massachusetts (Chelsea, MA)
- …accuracy, ticket resolution, and quality services as well as collaborate with the Service Desk Manager and other support teams to focus on customer issue ... team goals and KPIs in collaboration with the Service Desk Manager (s) * Schedule and organize all...experience in a high-volume call center environment using a help desk ticketing system and call queue… more
- Parsons Corporation (Reston, VA)
- …domain? We need your help . Our Team is looking for a **Service Desk Technician** . In this role you will maintain Information Technology (IT) systems and ... be the first line of defense in resolving Service Desk issues and providing support for hardware complications. Install,...support and guidance to all users. Creates and tracks incident tickets to resolution + Proficiency with ticketing systems… more