- Aequor (Tampa, FL)
- …must be able to speak and write in Spanish. Minimum of 2 years IT Help Desk experience. Experience with call center telephony and ticket system software such ... hardware/iPad support . Prior related work experience in a technical support environment, and/or Service Desk environment preferred (including tools,… more
- Oneida Technical Solutions (Rome, NY)
- …your skills and knowledge. A week in the life of a Help Desk Support Specialist, Tier I: + Use software systems engineering and applications skillsets to ... a minimum of 1 year of experience as a Help Desk Support Specialist for...user problems and providing the ability to handle all Tier One issues. Job Requirements + Secret security clearance… more
- ManTech (Glen Burnie, MD)
- …ManTech is seeking a motivated, career and customer-oriented **Journeyman** ** Tier 1 Help Desk Support Services Specialist** to join our team in ... users. If unable to diagnose problem, will work with Help Desk Management to diagnose and resolve...call or ticket to the appropriate queue/group for resolution ( Tier 2, Account Administration, Mobile Support , Asset… more
- ManTech (Washington, DC)
- …ManTech is seeking a motivated, career and customer-oriented **Journeyman** ** Tier 2 Help Desk Support Services Specialist** to join our team in ... where our employees come first. At ManTech International, you'll help protect our national security while working on innovative...If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose… more
- ManTech (Glen Burnie, MD)
- …advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 1 Help Desk Support Services SME** to join our team in the ... but are not limited to:** + Responsible for providing support to end-user community on difficult hardware, software and...+ May provide training and guidance to more junior help desk personnel. + Provides resolutions to… more
- RightDirection Technology Solutions LLC (Washington, DC)
- …The Help Desk Specialist shall provide full-service, Tier I help desk support including: + Provide remote technical assistance and support ... Help Desk Tier I Specialist - Cleared Washington,...RDTS is seeking a cleared Tier I Help Desk Specialist to support the US Dept of… more
- SAIC (Las Vegas, NV)
- …with SAIC in Las Vegas, NV. Duties: + The qualified applicant will provide Tier II help desk support to users unable to resolve tech issues that exceed ... is seeking an experienced, motivated, career and customer-service oriented Help Desk Analyst to join our team...Tier 1 level support . + The candidate… more
- Black Bear Technology Solutions, LLC (Pocatello, ID)
- Title: Tier 1 Help Desk Support Admin Location: Pocatello, ID Clearance: DoD Top Secret Job Description: Black Bear Technology seeks a cleared Tier 1 ... Support Admin in Pocatello, ID, to provide front-facing Tier 1 support to end users for...Required Skills: + 1-4 years of experience with Call Center/ Help Desk Management + Strong interpersonal skills… more
- Insight Global (Kansas City, MO)
- …Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements - Help Desk / IT Support background within ... a healthcare environment null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes… more
- NANA Regional Corporation (Arlington, VA)
- …new or first-time users in a mixed classroom/ desk -side assistance training environment. Help Desk Support + Provides Tier I and Tier II help ... apply today! **Responsibilities** **Job Responsibilities:** + Provides training and desk -side support to assist our government client...of the HSI Innovation Lab tools, received from the Help Desk , or requests referred to the… more
- Association of Energy Services Professionals (Onalaska, WI)
- …detail and are task-oriented, this is the role for you! Help Desk + Tier II/ Tier III support for help desk tickets + Deliver quick and ... on the network, workstations, servers, software, and services, including support on infrastructure projects. The Lead Service Desk...related field + A minimum of three years of help desk experience + M365, active directory,… more
- General Dynamics Information Technology (Charlottesville, VA)
- …mainframe applications and hardware. + Handles problem that the first- tier of help desk support is unable to resolve. + May interact with network ... Top Secret SCI + Polygraph **Job Family:** SCA **Skills:** Help Desk Support ,Information Technology (IT)...WILL MAKE AN IMPACT** + Under general supervision, provides second- tier support to end-users for PC, server,… more
- Robert Half Technology (Tampa, FL)
- …* Oversee the team of IT Help Desk Technicians providing Tier 1 technical support through various channels such as phone, email, and in-person ... research on emerging products, services, protocols, and standards in support of help desk technology...customer interactions and resolution, escalating issues to the next Tier with higher difficulty when necessary. * Provide feedback… more
- Kaizen Approach, Inc (Annapolis Junction, MD)
- … Help Desk Specialist to provide 24x7 Help Desk support as defined by first response/ Tier 1/Level 1 support . You will provide phone ... utilizing work aids to resolve tickets at lowest level of support + Experience in receiving, triage and route tickets to Tier 2 Help Desk according and… more
- Service Source (Newport News, VA)
- …+ Provide telephonic and web-based tier 0 administrative and tier 1 help desk support . + Maintains records, logs and reports of assistance. + ... the Annual Performance Review. + Perform a variety of help desk services including tier ...services including tier 0 administrative work and tier 1 customer contact support . + Provide… more
- COMSO, Inc (Fort Meade, MD)
- …+ Provides 365 days, 4 days a week, 10 hour a day Shift (0600 - 2200) Help Desk support as defined by first response/ Tier 1 support . + Work with a ... small team providing service availability monitoring and help desk support for internet-like...communicate outage information to co-workers and customers + Provide tier 1 response to customer service requests received via… more
- Leidos (Reston, VA)
- …and troubleshooting. * Dell Hardware installation, configuration, and troubleshooting. * Tier 2 Help Desk support with some Tier 3 support ... The Leidos Security and Engineering Programs (SEP) is seeking a Computer Support Analyst for the Center for Information Systems Security (CISS) program. This… more
- Kaizen Approach, Inc (Linthicum, MD)
- …+ Experience providing Tier 1 or Tier 2 Help Desk support + Experience troubleshooting through technical directories and virtual resources ... your contributions? We are currently looking to hire a Help Desk Specialist to support ...very mission-focused customer. In this role you will provide Tier 1 support to end users by… more
- Mercy University (Dobbs Ferry, NY)
- …by Help Desk staff to Tier II Technical Support . + Recognize that...the problem to both Tier II Technical Support and the Help Desk ... Responsibilities: + Answer telephone calls to the Mercy IT Help Desk and work with customers to...and interpersonal communication skills. + Experience with utilizing a support ticketing system. + Experience learning new skills and… more
- Koniag Government Services (Silver Spring, MD)
- …performing the following tasks: + Tier I and Tier II Help Desk support during normal business hours 0700-1700 Monday - Friday, excluding holidays. + ... Technology Solutions,** a Koniag Government Services company, is seeking an experienced Help Desk Technician to support **ATS** and our government customer… more
