- ASM Global (West Conshohocken, PA)
- POSITION: Help Desk Ticket Analyst DEPARTMENT: Information Technology (IT) REPORTS TO: Director, IT Systems and Support FLSA STATUS: Salaried/Exempt Job ... to perform the essential functions. Education and Experience Profile + Background in help desk and ticket management + Working knowledge of ServiceNow +… more
- General Dynamics Information Technology (Quantico, VA)
- …experience **US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier II** with GDIT. A career ... improving how agencies operate. Our work depends on a ** Help Desk Analyst Tier II**...technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer… more
- Chenega Corporation (Arlington, VA)
- Tier 1 Help Desk Analyst Arlington, VA . Information Technology Join our Talent Network Are you ready to enhance your skills and build your career in a ... IT Operations Support, Software Development, and Program Management. Job Title:Tier 1 Help Desk Analyst Location:Arlington, VA Clearance Level:Secret… more
- RKON (Chicago, IL)
- …of service we deliver to our customers. About the position: We are pursuing IT Help Desk ( Analyst , End User Engineering) professionals who are looking to ... Analyst (Tier 1), End User Engineering About us:...in the fields of security, networking, and virtualization. Our Help Desk is viewed as a training… more
- General Dynamics Information Technology (Bossier City, LA)
- …to Obtain:** None **Public Trust/Other Required:** BI Full 6C (T4) **Job Family:** Help Desk **Skills:** Computer Literacy,Customer Service, Help Desk ... service desk modernization programs as a **Service Desk Support Analyst ** at our **Bossier City**...technical problems and answering queries by telephone or self-service ticket in support of internal and/or outside customer computer… more
- TEKsystems (New York, NY)
- …One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital's Enterprise Service Desk ... and automated triggered request queues. Aside from this, the Help Desk Support Analyst will...transfers and escalation * Track open tickets and monitor ticket progress and close ticket items when… more
- System One (Arlington, VA)
- ALTA IT has a Long-Term Contract position open for a Help Desk Analyst (Tier 1). Arlington, VA (100% ONSITE) US Citizenship or Green Card Required Technology ... Service is looking to hire a Tier-1 Help Desk Analyst to respond...Requests. o email submitted Incidents and Requests. o self-service ticket submissions routed from Internal Arlington County employees. +… more
- ICF (Reston, VA)
- …Division is a rapidly growing, entrepreneurial, technology department, seeking a **ServiceNow Help Desk Analyst ,** **with a Secret Clearance** to ... this role, you will** + Act as a ServiceNow Analyst , focusing on supporting and enhancing scoped applications within...including department, contact details, and issue specifics, within each ticket or RITM. + Efficiently manage ticket … more
- SAIC (Washington, DC)
- **Description** We are currently seeking a motivated, career and customer service oriented ** Help Desk Analyst ** to join our team in Washington DC. **This is ... MIS environments. Use a standardized problem management database and help desk ticketing system (BMC Remedy). **Duties/Tasks...+ Able to utilize BMC Remedy to input service ticket information + Able to utilize VoIP phone system… more
- Koniag Government Services (Pocatello, ID)
- …**Kadiak, LLC,** a Koniag Government Services company **,** is seeking a Service Desk Functional Analyst with a Top-Secret clearance to support **Kadiak** and ... communicator with management consulting skills and familiar with Service Desk operations to Perform Tier 1 and Tier 2...client's portfolio of activities. They then take action to help the team deliver that value. Prior or current… more
- Robert Half Technology (Glenview, IL)
- Description We are providing a short term, contract employment opportunity for a Help Desk Analyst I with our client located in GLENVIEW, Illinois! The ... be part of a team managing a backlog of help desk tickets due to an ongoing...end users, providing effective phone support. + Manage the ticket backlog, which includes a variety of IT-related issues.… more
- Robert Half Technology (Philadelphia, PA)
- Description We are seeking a Help Desk Analyst II to join our team in the customer services industry, located in PHILADELPHIA, Pennsylvania, 19107-3426, ... PART-TIME; 100% ONSITE Responsibilities: * Provide assistance and support through internal ticket system, phone, and email to resolve issues promptly * Handle Tier… more
- Robert Half Technology (Haverhill, MA)
- Description We are offering a long term contract employment opportunity for a Help Desk Analyst II in Woburn Massachusetts. In this role, you'll be the first ... replacing old devices in factory environments. * Balance a mix of ticket -based tasks and high-priority projects, effectively managing time and productivity. *… more
- SHI (Somerset, NJ)
- …a friend to this job (https://careers-shi.icims.com/jobs/17148/asg-service- desk - analyst -ii/job?mode=apply&apply=yes&in\_iframe=1&hashed=-336032949) **Need ... **Job Summary** The ASG Service Desk Analyst II will serve as...17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. **But the heartbeat of… more
- City and County of San Francisco (San Francisco, CA)
- Job Title: Service Desk Analyst City Job Classification: 1091 IT Operations Administrator I Appointment Type: Temporary Exempt (TEX) This position is excluded by ... for hiring. Desirable Qualifications: + Customer Service oriented. + Experience as a help desk technician or other customer service role for government… more
- ManTech (Washington, DC)
- …ManTech is seeking a motivated, career and customer-oriented **Senior** **Tier 2 Service Desk Analyst ** to join our team in Washington, DC. **Responsibilities ... + May provide training and guidance to more junior help desk personnel. + Provides resolutions to...include daily work notes and customer updates throughout the ticket lifecycle. + Troubleshoot customer equipment to include VDIs,… more
- Koniag Government Services (Chantilly, VA)
- …**Kadiak, LLC,** a Koniag Government Services company **,** is seeking a Jr. Service Desk Analyst with a Top-Secret clearance to support **Kadiak** and our ... with management consulting skills to provide Tier 1 Service Desk functions for Finance and Facilities based applications and...client's portfolio of activities. They then take action to help the team deliver that value. Prior or current… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst , you will be the first ... and chat, addressing a wide range of hardware and software issues. + Ticket Management: Log, prioritize, and track support requests using a ticketing system,… more
- Insight Global (Washington, DC)
- Job Description We are seeking a talented Service Desk Analyst to support a Federal program. The effort will focus on a wide range of IT services through ... assets. Responsibilities include: Provide Tier 1 and Tier 2 Help Desk support to user community (phone,...as DameWare, Jabber, Microsoft Teams to resolve issues Utilize Ticket Web (JIRA) to log tickets Document and update… more
- Zones LLC (Boston, MA)
- IT Help Desk Technician Professional Services Boston, Massachusetts Apply Description Position at Zones LLC. Term: 6 months - high probability to concert to ... + health benefits, PTO, 401k and much more! IT Help Desk Technician The IT Help...experiencing difficulty using IT products and services. The Service Desk Analyst will troubleshoot, diagnose and resolve… more