- Kore 1 (Anaheim, CA)
- …tasks leveraging PowerShell and related tools. Interface with the Systems Administrators/ Helpdesk Technicians and provide Level 2 Support. Maintain ongoing ... communications with support teams regarding application issue resolution and general workstation management support. Assure ITIL compliance including inventories, documentation and change management processes. Document and improve internal procedures. Resolve… more
- Advanced Call Center Technologies, LLC. (Bristol, TN)
- Tuesday, July 2, 2024 HELPDESK TECHNICIAN Helpdesk Technicians - will be working alongside Helpdesk Technicians and performing the duties of a Helpdesk ... Customer Service Responsibilities First responder to incoming client calls to ACT Helpdesk and route calls according to ACT routing policies Facilitate proactive… more
- Rose International (Detroit, MI)
- …troubleshooting.Experience with remote desktop tools, call management and helpdesk software.Communications:Strong verbal and written communication skills, with the ... document service requests, troubleshooting steps, and resolutions in the helpdesk system.Physical Requirements:Ability to sit for extended periods while working… more
- Metasys Technologies, Inc. (Birmingham, AL)
- …35242Duration: 12+ MonthsShift timings: 8am - 5pm (Mon - Fri)ESSENTIAL FUNCTIONS:- Provide first- level remote IT services or assist in the delivery of higher ... level services to our customers - Properly enter all calls into the helpdesk system - Use predefined triage processes to troubleshoot and resolve or escalate to… more
- Dexian - DISYS (Washington, DC)
- PMS-ES Helpdesk /Systems Analyst Job Description Notes:Long-term/Multi-year contractHybrid, onsite 3 days a week in Navy Yard, DC Must be a US citizen.20-30% ... helpdesk dutiesWorking with a custom applicationGood communication skills, good...your ability to obtain and maintain a DoD Secret level clearance post-employment. ResponsibilitiesPerform system administration functions for the… more
- Galapagos Federal Systems, LLC (Austin, TX)
- …service promptlySubmit daily system reports and escalate unresolved problems to the next level of support as neededAnswer Helpdesk calls and utilize automated ... reimbursementPaid federal holidaysSecurity Clearance Must be a US Citizen. A high- level Department of Defense active security clearance is/may be required.… more
- U of C NORC (Chicago, IL)
- …problems and request fulfillment. Analyze incident events and escalations from helpdesk , determine cause and resolve or escalate to senior technical resources.Change ... environments including AWS and AzureStrong written and verbal communication skills, comfort level interacting with management, users, and other team members on a… more
- eXcell (Rancho Cordova, CA)
- …the top Fortune 100 companies for over two decades. Whether you are looking for a lower- level IT position or a high- level executive position, we are here to help ... in all areas related to End User Support of SLT Members Demonstrate high level customer satisfaction and maintain industry-leading support levels Stay up to date on… more
- CJ Logistics America (Des Plaines, IL)
- …of CJ's Corporate IT Department, the Service Desk Analyst provides a high level of customer service while supporting end users and customers. This position serves ... 5:30pm Pay Range: $50,000 - 55,000Responsibilities:Respond to telephone, email and helpdesk requests for technical support using Zoom and ServiceNow.Document, track,… more
- Toyota Boshoku America, Inc (Princeton, IN)
- …IT support to a manufacturing environment (preferably automotive).Experience in helpdesk priorities and procedures.Strong problem solving and customer service ... SQL databases is preferred.Work Environment/Conditions:Office: Open Office Environment, moderate noise level .Plant: N/ATravel: Must be willing to travel up to 30% of… more
- eXcell (Estero, FL)
- …providing expert level service Provide timely updates on projects and helpdesk tickets Work on special projects and deployments as directed by management ... Participate in and initiate process improvement actions and recommendations, including technical documentation Collaboration with Facilities, Operations, and other IT Colleagues to address underlying issues that cause service disruptions or general user… more
- Lennar Homes (Sacramento, CA)
- …of server downtime, LAN/WAN connectivity issues immediately to manager and helpdesk team.Performs basic troubleshooting on LAN/WAN connectivity under the direction ... analyzes possible solutions using standard procedures, and receives a moderate level of guidance and direction.Recognizes how changes may impact the business… more
- Globe Life Inc. (Mckinney, TX)
- …Develop reports and dashboards. Resolve user issues by working on Helpdesk tickets. Share on-call responsibilities for supported applications. Communicate technical ... willingness to proactively solve business problems. Ability to accurately estimate level of effort for development activities. Technically minded with demonstrated… more
- Two95 International Inc. (Cherry Hill, NJ)
- Title: Helpdesk Level 2 support Work Location : Cherry Hill, NJ Type : Full Time with our client Salary: Market + Benefits Requirements Job Responsibilities: + ... + Document and track all support requests in a helpdesk ticketing system. + Escalate complex issues to higher-...helpdesk ticketing system. + Escalate complex issues to higher- level support staff as needed. + Install, configure, and… more
- Access Dubuque (Dubuque, IA)
- Helpdesk Technician Level I **Innovative Ag Services** 1 Positions ID: 52528 Posted On 09/07/2024 **Job Overview** Are you someone who is driven, and enjoys ... challenged to be better than average? This position requires a high level of back-and-forth communication skills, professional maturity, and the ability to work… more
- ManpowerGroup (Wickliffe, OH)
- **Position: Onsite Technical HelpDesk Analyst - Level I/II** **(M -F 8am - 5pm)** **Must Haves: Service Now & Azure Experience** + Provide Technical End User ... software issues; perform software installations and upgrades. + Provide Level I & II support duties for applications, network,...researching and resolving technical problems/issues to work as primary level 1/2 staff when local end users come with… more
- MCPc Holdings, Inc. (Akron, OH)
- …as our Early Talent Program that offers opportunities for people of every education level . MCPC also has a strong commitment to giving back to the community through ... responsible and safe experience to foster ambitious leaders of tomorrow. The Helpdesk is responsible for providing technical assistance and support related to… more
- Innovative Ag Services (Cedar Falls, IA)
- …system. + Adhere to established protocols for triaging and escalating issues to higher- level technical teams when necessary. + Act as the first point of contact ... and resolutions. + Issue Escalation: Escalate complex or unresolved issues to higher- level technical teams while ensuring users are kept informed about the progress… more
- American Systems (Ridgecrest, CA)
- …this job as a link in your status update to LinkedIn. Job Title / Level Helpdesk Technician II - Top Secret Clearance Clearance Required? Top Secret Location: ... Helpdesk Technician II - Top Secret Clearance -...supporting our government customer atChina Lake, CA! As a Helpdesk Technician II,you will: + Join a well-established team… more
- Envista Holdings Corporation (Sturtevant, WI)
- …via e-mail, voice mail, or in-person communication with written documentation. + First level helpdesk support + Use discretion to prioritize and complete end ... **Job Description:** The **IT Operations Helpdesk Analyst** provides IT phone support for all...resolves or escalates to the appropriate resource. + First level troubleshooting of laptops, desktops, servers, network related or… more
