- Rose International (Carson City, NV)
- …KPIs and quality control standards.Main Duties:Client Service :Serve as the primary point of contact for helpdesk customers, ensuring a personalized approach ... to work flexible hours to meet agency requirements.Prior help desk experience with a strong emphasis on application support...you will contribute to the overall efficiency of the helpdesk while consistently delivering high-quality service and… more
- Rose International (Detroit, MI)
- …when needed.Essential Functions:First Point of Contact: Respond to incoming calls, helpdesk tickets and remote support requests for service from district ... service requests, troubleshooting steps, and resolutions in the helpdesk system.Physical Requirements:Ability to sit for extended periods while working on… more
- Toyota Boshoku America, Inc (Princeton, IN)
- …end users.Provide IT help desk support for end users as a first point of contact.Provide desktop and laptop support for issues related to hardware, software (eg, ... helpdesk priorities and procedures.Strong problem solving and customer service experience.Experience in manufacturing processes and shop floor procedures are a… more
- ManpowerGroup (Norfolk, VA)
- …Operations** to join their team in **Norfolk, VA** . **Job Title: L1 Support for Service Desk and Helpdesk ** **Location: Norfolk, VA** **Contract on W2** ... Under the direction / guidance of the local NCIA Point of Contact or the Cloud Ops Operations Manager,...Tracking:** a) Log and track support incidents using the helpdesk ticketing system. b) Ensure all tickets are updated… more
- TEKsystems (Glendale, AZ)
- …Remote support, Helpdesk troubleshooting, O365, A+ Top Skills Details: Help desk support,Help desk ,Troubleshooting,Customer service , Service desk ... Glendale 5 days a week. Reporting to the IT Helpdesk Manager, you will be providing Level 1/2 IT...desk support, Help desk , Troubleshooting, Customer service , Service desk , Windows 10,… more
- TriTech Enterprise Systems, Inc. (Baltimore, MD)
- …contact for troubleshooting hardware/software PC and printer problems. + Monitor industry standard service desk , including phone calls, email, and service ... TriTech Enterprise Systems Inc. (TriTech) is seeking several 'Junior Helpdesk Specialists' to support the Maryland Department of Transportation...to develop templates based on user calls to the Service Desk Manager. Assist the Service… more
- MCPc Holdings, Inc. (Akron, OH)
- …responsible and safe experience to foster ambitious leaders of tomorrow. The Helpdesk is responsible for providing technical assistance and support related to ... programs, isolates problems, and determines solutions. Responsibilities + Provide first point of contact for internal customers who need assistance with their… more
- General Dynamics Information Technology (Tampa, FL)
- …our team who specializes in identifying and diagnosing issues and problems. The Service Desk Technician serves as the point of contact to support service ... of related experience **US Citizenship Required:** Yes **Job Description:** Service Desk Technician Deliver simple solutions to...of actions taken. + Acts as the routine contact point , receiving and handling requests for support. + Responds… more
- Southern Company (Birmingham, AL)
- JOB SUMMARY: The Technology Service Desk analyst position is responsible for providing the frontline, single point of contact for business partners requiring ... service request fulfillment, and new events that come into the Technology Service Desk (24x7). The RLC analyst must combine World Class customer service … more
- Distributed Solutions Inc. (Reston, VA)
- …solutions. The Helpdesk Lead is responsible for providing professional and efficient helpdesk support. A strong customer service mindset is the key to ... Job Descriptions: Distributed Solutions, Inc. (DSI) is seeking a Help Desk Lead. DSI is a growing small business dedicated to providing superior automation tools and… more
- CACI International (Chantilly, VA)
- Service Desk Technician (Business, clearance Sponsorship) Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI ... Type of Travel: None * * * **Description:** The Service Desk Technician will provide frontline support...will provide frontline support and act as the primary point of contact for large Government organization with diverse… more
- General Dynamics Information Technology (Washington, DC)
- …**US Citizenship Required:** Yes **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide ... in the heart of our nation's capital. As a Service Desk Technician / Help Desk...to executive IT support. You act as the first point of contact for our government client and exhibit… more
- Caris Life Sciences (Phoenix, AZ)
- **Position Summary** The Service Desk Technician role is a technical support position that provides the first point of contact for end user support. This ... role, you will prioritize support efforts while keeping customer service at the forefront. Answers incoming helpdesk ...customer service at the forefront. Answers incoming helpdesk calls and helpdesk tickets, provides first… more
- General Dynamics Information Technology (Washington, DC)
- …**HOW A SERVICE DESK MANAGER WILL MAKE AN IMPACT:** + The IT Services Service Desk is the central point of contact for IT queries from our customers ... Required:** NACI (T1) **Job Family:** Business Operations **Skills:** Help Desk Operations,People Management, Service Desk Management **Experience:**… more
- State of Michigan (Lansing, MI)
- …Services Manager, and supervised by the Help Desk Supervisor, the Service Desk Analyst serves as the first point of contact for Senate end users seeking ... experience and software instruction training required + Two years of Service Desk / helpdesk support preferred, performing activities that correspond to listed… more
- New York State Civil Service (New York, NY)
- …Develop and implement IT policies, procedures, and best practices to optimize help desk operations.* Point person for all MDM/Wireless Devices. Set-up, deploy, ... applications to assist in problem resolution and needs assessment.* Train new help desk employees on systems, procedures, and customer service skills.* Assist… more
- SHI (Somerset, NJ)
- **Job Summary** The ASG Service Desk Analyst will serve as an ambassador and subject matter expert supporting all Service Desk activities including ... They will be committed to developing and improving overall service desk functions. The Product & MSP...delivering action plans for resolution. + Acting as the point person for ticket review prior to escalation of… more
- Linchpin Solutions, Inc. (New Orleans, LA)
- Enterprise Service Desk Specialist III New Orleans, LA (http://maps.google.com/maps?q=New+Orleans+LA+USA+70114) Job Type Full-time Description If you are looking ... to be! We are currently hiring for a dynamic and experienced Enterprise Service Desk Specialist . Clearance:Active DoD Secret Clearance Work Schedule:Fulltime.… more
- Robert Half Technology (West Valley City, UT)
- Description Our client is looking for a contract-to-hire Help Desk Analyst in the Salt Lake City area. This role is crucial to their IT department as you will be the ... first point of contact for all IT-related issues within the...ticketing and incident management. Job Summary: The Level 2 Helpdesk Analyst will be responsible for providing advanced technical… more
- TEKsystems (Rockford, MI)
- …remote. Skills: Help desk , Troubleshooting, Active directory, Technical support, service now, Office 365, Windows, itsm, helpdesk troubleshooting Top Skills ... have an opportunity for someone to support a traditional Service Desk Support team/Call Center with roughly...of IT systems and procedures - Act as escalation point of contact for VoIP phone system - Install,… more
