- CUNY (New York, NY)
- IT Support Assistant ( Hourly) Service Desk Tier 1 Support Technician (3 Positions) **GENERAL DUTIES** IT Support Assistants support routine ... Service Services IT Manager, we seek a skilled and customer-oriented Service Desk IT Help Desk Tier 1 Support Technician to join our IT … more
- Weyerhaeuser (Seattle, WA)
- …service requests using defined, repeatable processes. * Handle escalations from Tier 1 IT Service Desk Specialists. * Listen to and empathize with a ... service calls for hardware replacements. * Continuously train Tier 1 IT Service Desk Specialists on new skills, tools, and processes. * Develop and… more
- GovCIO (Chantilly, VA)
- **Overview** GovCIO is currently hiring for an IT Operations Staff Help Desk Tier I/II to troubleshoot, diagnose, and resolve a diverse range of IT ... will be an onsite position. **Responsibilities** Operations Staff is a position where IT support and technology meet customer service excellence. A pivotal… more
- Proven IT (Duluth, GA)
- Help Desk Tier 1 Engineer Duluth, GA (http://maps.google.com/maps?q=3435+Breckinridge+Blvd+Duluth+GA+USA+30096) Apply Job Type Full-time Description The Tier ... This is the basic level of customer support. The Tier I Engineer is a generalist with a broad...inner workings. RESPONSIBILITIES + Aids support to the Proven IT Helpdesk which is the first line of support… more
- Leidos (Norfolk, VA)
- **Description** Leidos Managed Services Division, SMIT Service Desk RDM Team has an opening for an experienced technician to work in our Norfolk, VA office. This ... team provides Tier I and II technical software, hardware and network...the organization's products and services. Primary Responsibilities As a Service Desk RDM Technician, you will: +… more
- GovCIO (Kiln, MS)
- …Jr Service Desk Technician in Hancock County, Mississippi. **Responsibilities** The Service Desk Tech shall perform Tier 1 services by working ... directly with the Service Desk and staff to ensure that service ...and monitors problems to ensure timely resolution. + Provides first- tier support to end users for either PC, server… more
- General Dynamics Information Technology (Quantico, VA)
- …in improving how agencies operate. Our work depends on **Help Desk Analyst Tier I** joining our IT Technology Development division within the NCIS ITD ... Top Secret/SCI **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Help Desk Support, IT ...**Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier I** with GDIT. A… more
- GovCIO (Kiln, MS)
- **Overview** GovCIO is currently hiring for a Service Desk Technician tier 1.0 to provide onsite support for our federal customer. This position will be ... MS and will be an onsite position. **Responsibilities** The Service Desk Tech shall perform Tier...team of transformers--people who are passionate about transforming government IT . Every day, we make a positive impact by… more
- ManTech (Washington, DC)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Senior** ** Service Desk Specialist - Cleared Tier 2** to join ... of the ordinary issues for users. If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem. + Responds… more
- Leidos (Bethesda, MD)
- …of environment where you can thrive, keep reading!** Leidos is seeking a Junior Tier 1/2 Service Desk /Deskside Support System Administrator to support the ... track customer requests and incident in the customer's approved IT Service Management (ITSM) solution. + Properly...and potential Problem Records and highlight these to the Service Desk Manager. + Update Service… more
- Red River (Chantilly, VA)
- … Tier 1 Technician who is primarily responsible for working on a team at the Service Desk . The Tier 1 Technician is primarily responsible for working on a ... team at the Service Desk . This position will handle technical...account needs; identify opportunities to enhance delivery of company service and support goals. + Engage in IT… more
- IBM (Rocket Center, WV)
- …Skills: + Minimum of two years of experience in a related technical support or service desk role. + Strong troubleshooting skills with the ability to quickly ... Role and Responsibilities We are looking for a skilled Tier 2 Help Desk Support Specialist to...in a metrics-driven environment, balancing speed and quality of service . + Familiarity with IT service… more
- General Dynamics Information Technology (Bethesda, MD)
- …Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Tier I/Customer Service Support Specialist with GDIT. A ... Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Help Desk Support, IT Tech Support,Troubleshooting **Experience:** 3 + years… more
- The Honey Baked Ham Company, LLC (Atlanta, GA)
- …work orders, change requests, and project tasks + Train computer users and seasonal Service Desk staff. + Promote and encourage a "one team" attitude at ... a lot of success and we're looking for a Tier II Help Desk professional to join...Network+ or equivalent certification preferred.3+ years' experience in an IT Help Desk environment. An understanding of… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance: Active DOD...experience in the IT field + Experience with IT and Help Desk technologies, to include Remedy, ... Location: Onsite Responsibilities: + Answer calls coming into the Tier 1 Help Desk by the third...Network+, or Security+ CE, or higher + Superior customer service skills a must. Strong desire to provide the… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will have ... Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst, you will...will serve as primary technical resource and solution-provider for IT Customer Solutions (ITCS) and will interact with other… more
- Stratus Solutions (Washington, DC)
- …USCP customers. Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ). Communicate information in an ... things you may do on any given day): Provide Tier I support for requests for service ...the nice-to-have qualifications): * Familiar with ITIL framework for IT Service Management. ITIL Foundations certification desired.… more
- Stratus Solutions (Washington, DC)
- …with USCP customers Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ) Communicate information in an ... things you may do on any given day): Provide Tier I support for requests for service ...nice-to-have qualifications): * Familiar with the ITIL framework for IT Service Management. ITIL Foundations certification desired.… more
- Insight Global (Franklin, TN)
- Job Description A client in the Franklin, TN area is looking for a Service Desk Specialist to deliver IT support via Phone, chat, or ticketing portal. Tis ... resource will be responsible for escalations from the Tier 1 support team. They will be working with...They will be maintaining ITIL-based best practices for enterprise-wide service desk processes. This candidate will be… more
- CGI Technologies and Solutions, Inc. (Lebanon, VA)
- ** Tier 1 Help Desk ** **Category:** Business Analysis...4pm, or 9am - 5pm) Eastern Time * Help desk , customer service , and support experience with problem ... a growing and dynamic program to provide client-facing Help Desk support to the Architect of the Capitol (AOC)....Architect of the Capitol (AOC). This role serves as Tier 1 support for AOC end-users when they are… more