- WheelHouse IT (Fort Lauderdale, FL)
- Wheelhouse IT is seeking a highly motivated Support Escalation Engineer to provide high-quality technical support and mentorship to our clients. This ... firewalls, and desktop software. You will also be an escalation point for difficult-to-solve issues and expected to perform...issues and expected to perform a wide range of IT support tasks. The ideal candidate should… more
- Amazon (Renton, WA)
- …quality * Collaborate with cross-functional teams to identify, troubleshoot, and resolve complex IT issues * Provide escalation support for challenging ... offices across the United States. We are seeking a skilled and proactive IT Support Engineer to join our team and focus on project-based initiatives that enhance… more
- Landmark Implement Inc (Holdrege, NE)
- …deployment in all areas + Diagnoses and resolves problems in response to tickets submitted to IT support queue + Determine escalation needs for support ... Support and management of cellular devices + Determine escalation needs of business system issues and report major...of business system issues and report major discrepancies to IT Manager + Assist IT Manager on… more
- Carollo Engineers (AZ)
- … team to maintain adequate levels of end-user satisfaction and appreciation for ground-level IT support . Act as an escalation point and follow through ... employees that, as part of the Technical Support team within IT , provide regional IT support and service to end users. + Management responsibilities… more
- Robert Half Technology (Wallingford, CT)
- Description We are offering an exciting opportunity in New Haven County, Connecticut, for an IT Escalation Engineer. In this role, you will be an integral part ... the continual improvement of processes and standards. Responsibilities: * Deliver technical support in an escalation role, managing and responding to client… more
- Kyndryl (Olympia, WA)
- …+ Work closely with the sales team to ensure customer success and satisfaction + Provide escalation support to both internal Support Engineers as well as own ... The Escalation Engineer role is critical, focusing as an escalation point for both the internal Support Team as well as other customer facing teams such as… more
- Splunk (OR)
- …Qualifications:** + 6+ years account management, consultation, project management, escalation management and/or technical support experience + Ability ... things that make you, you. **Role Summary:** The Sr Escalation Manager is a member of the Incident Management...in a high level of customer dissatisfaction. The Sr Escalation Manager will be responsible for managing and driving… more
- Palo Alto Networks (Plano, TX)
- …engineers to build environments where our customers and employees thrive. In this Cloud Escalation Engineer - Prisma Access role, you will act as a liaison between ... our Development Operations teams, as well as our support teams to assist in escalations. While this role...+ Experience in engineering troubleshooting roles in fields like Support , QA, Dev and SRE for an Enterprise-sized product… more
- UKG (Ultimate Kronos Group) (Atlanta, GA)
- …active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about ... our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose,...We're united by purpose, inspired by you. As an Escalation Manager (EM) in the UKG Customer Success organization,… more
- Cisco (Milpitas, CA)
- …than ever before. We are seeking a highly skilled and experienced Senior Escalation Engineer to provide advanced technical support and troubleshooting for ... part of a team working to simplify the deployment, management, and support of Enterprise Data Centers by providing industry-leading Cloud-Based solutions with our… more
- Amazon (Seattle, WA)
- …most trusted company for customers. To deliver on this reputation for trust, the Escalation Management & Prevention Team, part of Selling Partner Support , is ... capable of breaking down and solving complex problems. The Selling Partner Support team designs and implements policies, tools and technology innovations to protect… more
- University of Pennsylvania (Philadelphia, PA)
- …bolster their business-specific applications and workflows. Stand as a crucial point of escalation for senior IT support specialists, providing expert ... Manager works closely with the IT Operations Manager and the IT Support team and interfaces with four Senior Business Systems Analysts who oversee various… more
- Leidos (Laurel, MD)
- …Provide assistance to users in accessing and using IT systems. + Provide support for escalation and communication of status to agency management and internal ... and Tier 2 problem identification, diagnosis and resolution of problems. + Provide support for implementation, troubleshooting and maintenance of IT systems. +… more
- Leidos (Laurel, MD)
- …Provide assistance to users in accessing and using IT systems + Provide support for escalation and communication of status to agency management and internal ... is sick or on leave. Tasking includes, but not limited to: + Provide support for implementation, troubleshooting and maintenance of IT systems. + Manage the… more
- WheelHouse IT (Wantagh, NY)
- The Support Technician is a dynamic and passionate follower of...that is eager to advance in their career in IT . Based out of our office in Long Island, this ... at client offices in Long Island or the city. SUPPORT the Clients & GROW with the Business! At Wheelhouse IT , our team has the best intentions of the company… more
- Cayuse Holdings (Honolulu, HI)
- …of technical skill in field of expertise + On-site facilitation of PC Tech workload + Escalation of IT support issues/tickets as needed + Point of contact ... for VIP IT support + ITC/OO notification of outages/policies/procedures + Liaison for Mettel/NOSC in support of site outages + Facilitation of circuit… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …Triages, resolves or escalates IT support requests to other departments within IT . Acts as a point of escalation for the other computing support ... IT support requests to other departments within IT . + Acts as a point of escalation for the other computing support positions. + Recognizes patterns… more
- Sedgwick (Tampa, FL)
- …place to work. Great Place to Work(R) Most Loved Workplace(R) Forbes Best-in-State Employer IT Support Technician-4 **PRIMARY PURPOSE** : To serve as a system ... quality; to provide guidance and mentoring; to provide an escalation quality validation point; to identify, research and resolve...direction, and support to a team of IT Support colleagues. + Ensures IT… more
- United Musculoskeletal Partners (Golden, CO)
- **DESCRIPTION** **SUMMARY** As an IT Support Engineer L3 at United Musculoskeletal Partners (UMP), you'll be a part of a collaborative team that is hyper-focused ... end users as part of a highly collaborative swarming support model you'll also act as the escalation...Horizon, meraki networks and others + Provides coverage of IT Support phone queue during normal business… more
- Trinity Health (Livonia, MI)
- …from inception/charter to sunset. + Five (5) years minimum experience performing IT support responsibilities. + Extensive project management experience and ... engagements. Develops and distributes roll-up status reports as required, including project and support as applicable. Acts as an escalation point for issues… more