- Travelers Insurance Company (Hartford, CT)
- …1 **What Is the Opportunity?** We are seeking a highly skilled and experienced ITSM Process SME with a strong focus on Problem Management and Change Management. The ... and other parties for the adoption and integration of ITSM process that supporting attainment of corporate ITSM...may have responsibility for one or more of the following: Incident Management:Develops MTTR (Mean Time to Resolve) and trending… more
- J&J Family of Companies (Columbus, OH)
- Senior Manager - ITSM Processes - 2406220733W **Description** Johnson & Johnson is recruiting for a Senior Manager , ITSM Process. This role will be based ... an outstanding opportunity to join our team as the ITSM Processes & Governance Senior Manager . The...A minimum of 10 years of hands-on experience with ITIL/ ITSM processes areas (specifically Incident , Problem, Change… more
- Valvoline Global (KY)
- …**Careers for the Driven** Valvoline has a rewarding opportunity as a **Senior Manager , ITSM (ServiceNow)** . We whole-heartedly adopt a 'never idle' mindset. ... to develop and advance within our global company. **The ITSM - Senior Manager ** (ServiceNow) is responsible...strategic in nature and includes ownership of CMDB, ITIL Incident Management and Problem Management processes. This role will… more
- UCLA Health (Los Angeles, CA)
- …& ServiceNow Program Manager will report to the Identity Platform Architecture & ITSM Manager and oversee the ServiceNow Platform and integration of ITSM ... and non-UHIT stakeholders. This role is responsible for ServiceNow and ITSM request intake, workflow development, queue management, project and resources management,… more
- United Airlines (Chicago, IL)
- …requires in office attendance 2-3 days per week in Chicago.** The Senior ITSM Problem Manager will operate in a collaborative team-based environment, provides ... IT infrastructure and applications. + Demonstrable experience in problem management and incident management. + Knowledge of ITSM frameworks and standard… more
- AdventHealth (Altamonte Springs, FL)
- …of the practices at AIT following the ITIL Framework. + Change Enablement + Incident Management + Problem Management + Release Management + Request Management The ... Manager is responsible for the planning and execution of...and other process owners (eg, change, event, problem, and incident ). + Continual Service Improvement (CSI). + Practice and… more
- CVS Health (Hartford, CT)
- …to research and analyze data with focus on improved analytics + Governance of ITSM data integrity across Availability, Major Incident , and Major Problem + ... Service Management data, tools, and processes like Service Now, HP Service manager , Jira or similar. **Preferred Qualifications** + Expert level experience with MS… more
- Insight Global (Louisville, KY)
- Job Description We are seeking a skilled Incident Manager . The primary purpose of the Major Incident Manager role is to ensure that impacting incidents ... service. Acting as a point of contact for incoming incident escalations, the Incident Manager ...Requirements 3-5 Years of Customer Service Experience Knowledge of ITSM Platform - ServiceNow Strong understanding of event management… more
- CACI International (Chantilly, VA)
- Integrated Service Center - Incident Manager Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... is seeking a highly energetic Integrated Service Center - Incident Manager to work in the VA...common positive experience. * Operates with a variety of ITSM tools and levels of ITSM process… more
- NBC Universal (Englewood Cliffs, NJ)
- …would like to be a part of this exciting initiative. The Manager , Incident Management will be part of the ITSM Platform Operations team supporting ongoing ... operations of the streaming service. The Manager will oversee a team of platform operations analysts...not limited to: + Manage a team of platform Incident Managers who provide 24x7x365 monitoring of the end-to-end… more
- Baylor Scott & White Health (Columbus, OH)
- …Information Systems Security Professional (CISSP) certification + Certified Information Security Manager (CISM) certification + GIAC Certified Incident Handler ... **JOB SUMMARY** The Sr. Incident Response Engineer will take on the lead...solving, team building, and judgment-making skills. + Skilled project manager with ability to articulate business needs. + Excellent… more
- Capgemini (Warren, NJ)
- **Job Title** :Service Management Lead - Incident Problem Change Operations Lead **Location** :Warren, NJ- Hybrid - Must be willing to go into the office as required ... cross sales leads. **Required Skills:** ITIL v3 Certified (foundation as a minimum, manager or expert level desirable); Strong verbal and writing skills in order to… more
- General Dynamics Information Technology (Fairfax, VA)
- …a centralized configuration management database (CMDB), for effective decision-making in ITSM processes like incident management, change management, and problem ... Transform technology into opportunity as a Configuration and Asset Manager with GDIT. A career in enterprise IT means...+ Quickly identifies the specific components involved in an incident by accessing the CMDB, allowing the ITSM… more
- MD Anderson Cancer Center (Houston, TX)
- …the IS division for those ITSM /SPM areas supported. This role reports to the Manager of the COE team who helps to lead the ServiceNow Center of Excellence in the ... The Senior Business Systems Analyst will act as a ITSM (Information Technology Service Management)/ SPM (Strategic Portfolio Management) analyst for the Information… more
- The Hershey Company (Hershey, PA)
- …within S/4. * Experience with SAP development management tools (eg, charm, solution manager ). * ITSM certifications highly preferred (ideally within the SAP ... with our standards (testing, architecture, integration, development, documentation), b) all incident resolution activities by our Product Teams and 3rd parties are… more
- SHI (Columbus, OH)
- …working to assist SHI customers in understanding their ServiceNow environments. The Manager of ServiceNow Development & Technical Architect will join the IT & ... the ServiceNow platform and the implementation of ServiceNow ITAM, ITSM , ITOM, ITBM modules and the development of the...and modules are delivering the required outcomes. + The Manager - ServiceNow Technical Architect will complete all work… more
- City and County of San Francisco (San Francisco, CA)
- …level ServiceNow System Administrator/Developer. This role is reporting to the ITSM Program Director (ServiceNow Platform Manager ). Under general direction, ... custom application development + Experience with development and implementation of ServiceNow ITSM & ITBM core modules - Incident Management, Problem Management,… more
- ManTech (Doral, FL)
- …IT environment and geographically dispersed enterprise, including OCONUS locations. + The ITSM Operations Manager shall monitor and report the operational status ... is seeking a motivated, career and customer-oriented **Service Delivery Manager ** to join our team in **Doral, FL** ....to and resolution of incidents; ensure compliance with all ITSM quality metrics and Service Level Agreements. + Make… more
- Atlantic Health System (Morristown, NJ)
- …+ Subject Matter Expert in ITIL V4 best practices. + Practical experience with ITSM Practices including but not limited to Incident , Change, Problem, Request, ... Position Overview The IT Manager , Service Management is a full-time position with Atlantic Health System (AHS) leading the IT Service Management Team. The manager… more
- Travel + Leisure Co. (Orlando, FL)
- …vacation inspiration into exceptional experiences for millions of travelers worldwide. The ** ITSM Platform Manager ** is responsible for the application delivery, ... who provide development, operational support, and administrative support. The Manager will ensure reliable and appropriate technical solutions are designed… more