- Travelers Insurance Company (St. Paul, MN)
- …1 **What Is the Opportunity?** We are seeking a highly skilled ITSM Process SME with expertise in Incident , Problem, and Change Management, emphasizing ... practices by supporting Problem and Change Management and analyzing ITSM process data. In this role you...improvement opportunities. + **ServiceNow Expertise** : Act as the Subject Matter Expert ( SME… more
- Arizona Public Service (Phoenix, AZ)
- …across the enterprise. You'll serve as the Major Incident Management (MIM) subject - matter expert , partnering with the Enterprise Emergency Management and ... Major Incident / Incident / Problem Consultant | ITSM ...practices with hands-on experience in Major Incident , Incident , and Problem Management. + ServiceNow Expert :… more
- Leidos (Washington, DC)
- **Description** **General program information and/or position overview.** Leidos is hiring a SME Oracle APEX Developer on the ESA V program. ESA V is an IT ... including software application support, enterprise infrastructure support, service desk, ITSM , deskside support, workstation engineering and maintenance, telecommunications and… more
- Applied Materials (Santa Clara, CA)
- …of data, access control, and system configurations. + **Client Engagement:** Act as a subject matter expert , providing advice and recommendations to clients ... Lead the design and implementation of end-to-end ServiceNow solutions, including ITSM , ITOM, ITBM, ITAM, HRSD, and other ServiceNow applications. + **Strategic… more
- Michaels (Carpenter, IA)
- …inbound/outbound data flows via FBDI, ADFDI, or web services. + Act as the Tier 2 subject matter expert ( SME ) for Oracle Cloud Financials/EPM. Mentor ... and lead both the business and technical release management process . In addition, you will help identify, analyze, and...+ Proficiency in using JIRA, ServiceNow, or a similar ITSM platform for incident and change management.… more
- Leidos (Centennial, CO)
- …and status changes to ensure compliance with NIST security controls. + Act as a subject matter expert during OIG federal security audits, producing required ... Public Trust security clearance prior to start date. This process could take up to 4 months.** **About the...compliance with NIST security controls. + Act as a subject matter expert during OIG… more
- GovCIO (Washington, DC)
- …is a hybrid remote position. **Responsibilities** + Serve as the technical lead and subject matter expert for the ServiceNow platform, ensuring alignment ... and configuration support for ServiceNow modules, including but not limited to Incident , Problem, Change, Request, Asset, CMDB, Knowledge, and Service Portal. +… more
- SpaceX (Hawthorne, CA)
- …asset health, lifecycle status, application dependencies, and risk exposure. + Serve as subject matter expert on CMDB architecture, data modeling, ... Your work will help ensure accurate insights across IT assets, incident patterns, and financial accountability - supporting the reliability and resilience… more
- Signature Aviation (Orlando, FL)
- …roles, ACLs, and overall platform governance. + Configure and maintain key ITSM modules ( Incident , Problem, Change, Request, CMDB, Knowledge, Asset, Service ... modern, secure, scalable, and fully optimized to support IT Service Management ( ITSM ) and broader organizational needs. With 7+ years of hands-on ServiceNow… more
- Insight Global (Charlotte, NC)
- …a well-engineered result. The Administrator is also responsible for acting as a ServiceNow subject matter expert amongst an application development team to ... capabilities in accordance with ITIL best practices - Learn about the existing process design and implementation of Service Catalog, Incident , Problem Change and… more
- Citigroup (Irving, TX)
- …maintenance practices, operational workflows, and system reliability. + Serve as a technology subject matter expert for internal and external stakeholders, ... **_(eg, code deployments, infrastructure updates)_** through a formalized change management process **_(eg, ITSM , ServiceNow)_** with proper documentation and… more
- Leidos (Chantilly, VA)
- …business area. The job duties are as follows: + Administration & Maintenance:Provide SME support and guidance to junior administrators and operators that support the ... between enterprise monitoring tool (OBM) and other critical IT Service Management ( ITSM ) tools such as OpenText NNMi, and third-party tools like ServiceNow using… more
- MetLife (New York, NY)
- …24/7 Servicing DevOps agile team. Must align with Agile methodology, understand the ITSM process , operations data, and real-time visibility requirements, and how ... proactively assesses the overall health of systems, performance, and incident trending reports and develops automation to facilitate self-serviceability, address… more
- Leidos (Lorton, VA)
- …practices for our Federal Government customers. Responsibilities also include ServiceNow SME support for proposals and opportunity growth under the Practice ... technical guidance and support for ServiceNow IT Service Management ( ITSM ) and the IT Asset Management (ITAM) module, specifically...and be able to exercise discretion. + Develops business process maps using a standard methodology and toolset with… more
- Leidos (Fort Shafter, HI)
- …network engineering, wireless connectivity, and ISP/OSP functions. *Proficiency with ITSM /ticketing tools and asset management platforms used to track inventory ... environments (eg, access audits, SLAs, clearance tracking). *Ability to identify process gaps and implement operational improvements to enhance service delivery and… more
- Oshkosh Corporation (Frederick, MD)
- …functions to supports shared business and technical goals. * Serve as an SME through incident management and support escalations and knowledge management use ... in the field or in a related area. * Development, documentation, process flows, manage multiple tasks, ITSM , troubleshooting, configuration, operations systems,… more