• Chat/ IVR Platform Customer Business…

    Citizens (Pittsburgh, PA)
    Description As a Chat/ IVR Platform Customer Business Analyst, you will play a vital role in bridging the gap between our innovative chat/ IVR platform's ... of a feedback loop to ensure continuous improvement of the chat platform. + IVR production validation to ensure features and functionality are working as expected. +… more
    Citizens (06/13/24)
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  • Sr. Full Stack Engineer - Contact Center Tech…

    City National Bank (Los Angeles, CA)
    …The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed ... **SENIOR FULL STACK ENGINEER** **WHAT IS THE OPPORTUNITY?** As a member of the Digital Technologies Group, the Full Stack Senior Engineer is responsible for designing, developing and maintaining legacy and "Cloud First" applications written primarily in C# and… more
    City National Bank (06/12/24)
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  • Radiology Tech - IVR

    SSM Health (Lake Saint Louis, MO)
    …Performs specialized imaging procedures such as angio, complex vascular and nonvascular and neuro interventional and therapeutic procedures, along with assisting the ... Radiologist/PA. The only registration requirement for this position is Radiography. **Job Responsibilities and Requirements:** PRIMARY RESPONSIBILITIES + Prepares and positions patients and selects anatomic and technical parameters accurately. + Prepares and… more
    SSM Health (05/29/24)
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  • Contact Center AI Voicebot Product Analyst

    HCA Healthcare (Nashville, TN)
    …DUTIES -** **The Consulting Product Business Analyst - Contact Center Virtual Agent and IVR is the driver of our continued growth and success. With their commitment ... landscape. The Consulting Product Business Analyst - Contact Center IVR & Virtual Agent is responsible for supporting the...for and the tactical optimization of virtual agent and IVR technologies within Parallon managed contact centers as well… more
    HCA Healthcare (04/19/24)
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  • Call Center System Administrator

    Bank OZK (Little Rock, AR)
    …Works with business leaders and subject matter experts to use the IVR technology to improve business processes/productivity, promote strategic use of technology, and ... Skills & Abilities: + Knowledge of Cisco call manager, IVR , Auto Dialer, OMNIChannel, WFM, and Interaction Analytics. +...in a fast-paced environment. + Skill in PC technology, IVR technology. + Skill in using computer, including Microsoft… more
    Bank OZK (06/12/24)
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  • IT Transformation Director - Ccai COE

    Capgemini (Dallas, TX)
    …or Khoros. * Must have knowledge of Contact Center technologies, including IVR , ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and ... reporting/analytics. Good knowledge of Contact Center technologies, including IVR , ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and… more
    Capgemini (06/17/24)
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  • Interventional Radiology Tech

    Covenant Health Inc. (Knoxville, TN)
    …Performs 3-D angiography cath volume measurements and intraprocedural CT scans. The IVR tech is expected to exercise independent judgement and discretion in ... other departments, as well as other Covenant Facilities in IVR /Hybrid/Cath Lab. Maintains established policies and procedures, objectives, quality assurance… more
    Covenant Health Inc. (04/17/24)
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  • Interventional Radiology Tech

    SSM Health (St. Louis, MO)
    …Louis University Hospital** **ARRT with CCI credential for Interventional Radiology required.** IVR at SLU is a diverse team of physicians, technologists and RNs, ... work together to expedite the most advanced practices in IVR . This department and its team are dedicated to...team, please submit your application today! **Job Summary:** The IVR Tech performs tasks that provide technical support during… more
    SSM Health (04/05/24)
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  • Director, Employee Experience & IT Service Center

    Chipotle Mexican Grill (Columbus, OH)
    …CTI (Computer Telephone Integration) development, telephone systems, supporting networks, and IVR (Interactive Voice Response) systems. The Director will also foster ... SLAs. + Experience in Contact Center technology management including telephone systems, IVR , CTI, IT Help Desk, and supporting networks. + Understanding of Contact… more
    Chipotle Mexican Grill (06/08/24)
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  • Senior Sales Engineer, Cloud Contact Center…

    Concentrix (Columbus, OH)
    …scenarios in Genesys or NICE CXone Cloud Admin and Architect including ACD, IVR , outbound dialers, queuing, skilling, quality, ACD, Email, Web Messaging, and SMS and ... Genesys Cloud certification + Knowledge of contact center skills, including ACD, IVR , NLP, automated dialers, queuing, skilling, VoIP, DID, TFN, DNIS, call recording… more
    Concentrix (05/30/24)
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  • Referral Coordinator

    ChenMed (St. Louis, MO)
    …of appointment information, including, date, time, location, etc. + Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other ... approved web IVR for authorization processing). + Completes orders with proper documentation on where patient is scheduled and how patient was notified. + Referrals… more
    ChenMed (06/18/24)
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  • Staff Engineer, Contact Center Call Routing

    CVS Health (Austin, TX)
    …Five9 with other systems such as outbound dialers, CRM platforms, and IVR systems Required Qualifications + 7+ years experience designing and implementing complex ... + Possess troubleshooting and diagnostic skills regarding call flows, integrations with IVR , BOTs, SBCs and Avaya Session Manager + Effective communication skills… more
    CVS Health (06/16/24)
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  • Care Coordinator

    ChenMed (Louisville, KY)
    …of appointment information, including, date, time, location, etc. + Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other ... approved web IVR for authorization processing). + Completes orders with proper documentation on where patient is scheduled and how patient was notified. + Referrals… more
    ChenMed (06/15/24)
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  • Director - Digital Cust Experience

    PPL Corporation (Providence, RI)
    …teams to drive the seamless integration of digital channels (web, mobile, IVR etc) and processes into business workflows, maximizing efficiency and usability 4. ... teams to drive the seamless integration of digital channels (web, mobile, IVR etc) and processes into business workflows, maximizing efficiency and usability 4.… more
    PPL Corporation (06/14/24)
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  • Lead Conversational Channel Customer Experience…

    Spectrum (Charlotte, NC)
    …to automate the customer service experience. Our engineers utilize interactive voice response ( IVR ) and Chatbot to give customers the help they need without human ... teams to inform intuitive and engaging customer experiences + Designing conversational IVR flows, wireframes, and mockups for new and existing interactions +… more
    Spectrum (06/13/24)
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  • QC Tester

    Insight Global (San Antonio, TX)
    …of training after which testers will work mostly autonomously on web, mobile, IVR , client and mainframe applications. We are a company committed to creating diverse ... Visio and Microsoft Project or similar tools Experience testing IVR , Mobile applications, Web Applications, Client Applications, and/or Mainframes Financial… more
    Insight Global (06/13/24)
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  • AWS System Administrator

    General Dynamics Information Technology (Fairfax, VA)
    …applications, e-mail systems, databases, security systems and network configurations, CRM, IVR /ACD, DevSecOps + Work with an experienced team supporting a critical ... Ability to obtain Public Trust **Desired Skills:** + Salesforce administration + IVR technology + DevSecOps + E-mail administration + Security assessments +… more
    General Dynamics Information Technology (06/12/24)
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  • Network & Transport Specialist IV - IT Networks…

    FirstEnergy (Reading, PA)
    …& video services (VoIP, PBX, voice mail, voice recorders, phones, IVR , video, and satellite). + Implements and troubleshoots enterprise Voice-related ... Video technologies and services (VoIP, PBX, voice mail, voice recorders, phones, IVR , video conferencing systems, and satellite). **CCNP or CCVP preferred.** 3.… more
    FirstEnergy (06/11/24)
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  • Senior Manager, Digital Product Management…

    Northwell Health (Melville, NY)
    …skills + Led strategic direction for IVA (Intelligent Virtual Agent) and IVR (Interactive Voice Response) implementation + Experience with telephony systems like ... CRM and Chat + Experience with telephony concepts (SIP, VOIP, PSTN, PBX, IVR ) + Understanding of cloud technology and services (Google Cloud, Azure) Additional… more
    Northwell Health (06/11/24)
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  • Engineer 2, Systems (Unified Communications)…

    Enterprise Mobility (St. Louis, MO)
    …Cloud Contact Center and UC solutions, including call center routing and management, IVR design, and integration with other systems, such as Zoom, Zoom Phone, MS ... implementing, and supporting Cloud Contact Center solutions, including call center routing, IVR design, and integrations + One to three (1-3) years of experience… more
    Enterprise Mobility (06/11/24)
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