- JPMorgan Chase (Plano, TX)
- …Be a leader driving customer service improvements and Interactive Voice Response ( IVR ) experience transformation! As a product team member, your problem-solving and ... career mobility. As a Product Delivery analyst in the IVR product area of Customer Channel: Voice, you will...scrum software delivery organization + Contact Center knowledge or IVR product experience desirable + Experience with SQL, Alteryx… more
- SSM Health (St. Louis, MO)
- …preferred** **Relocation assistance is available for those outside of metro St. Louis. IVR at SLU is a diverse team of physicians, technologists and RNs, who ... work together to expedite the most advanced practices in IVR . This department and its team are dedicated to being on the leading edge of IR procedures while… more
- HCA Healthcare (Nashville, TN)
- …and Qualifications** The Product Business Analyst - Contact Center Virtual Agent and IVR is the driver of our continued growth and success. With their commitment ... digital landscape. The Product Business Analyst - Contact Center IVR & Virtual Agent is responsible for supporting the...for and the tactical optimization of virtual agent and IVR technologies within Parallon managed contact centers as well… more
- Morgan Stanley (Alpharetta, GA)
- VP - IVR /Routing Development Contact Center is looking to recruit talent to support the IVR /Routing Cloud Transformation initiative. Candidate should have vast ... experience working with design and implementation of IVR call flows and service integration supporting various line...taking an active role on both sides and defining IVR customer experience. Candidate should have of knowledge of… more
- OneMain Financial (Evansville, IN)
- …Call Delivery Analyst, you will be responsible for both dialer and IVR functions including developing, testing and executing new strategic initiatives based on ... analysis and data review. Dialer and IVR functionality is core to OneMain operations and future...core to OneMain operations and future strategic initiatives. The IVR will allow customers to self-serve where appropriate and… more
- Public Storage (Plano, TX)
- …analyst, you will be responsible for overseeing our self-service capabilities across channels( IVR , Chat Bot, Web, Mobile App). Your role will involve monitoring ... + Oversee the chat bot, web, mobile app, and IVR channels, ensuring they deliver seamless and efficient self-service...and Optimization: + Analyze data from chat bot and IVR interactions to identify trends, pattern, issues, and opportunities… more
- Covenant Health Inc. (Knoxville, TN)
- …in Tennessee. Position Summary: Provides nursing services to Interventional Radiology ( IVR ) Lab patients in accordance with established nursing standards and ... digital line and fluoroscopic equipment. + Attends to patient needs during IVR / radiological procedures and/or studies as required. + Develops and contributes to… more
- AdventHealth (Greenwood Village, CO)
- …technology solutions including Automatic Call Distribution (ACD), Interactive Voice Response ( IVR ), ACD/ IVR reporting, Workforce and Quality Management. + ... applications, to include but not limited to * Enterprise IVR environment - Agent management, call flow creation, skill...Medallia certified * Call handling and processing through the IVR * Basic understanding of Campaigns, Dialing lists and… more
- TEKsystems (Lansing, MI)
- …and perform release planning, development, testing, and releases on multiple agencies IVR enhancements. * Build Call flow designs, Chat and integration to backend ... possible ways to achieve or a design a requested IVR enhancement. Skills: Critical: * Knowledge of Nice InContact...Skills: Critical: * Knowledge of Nice InContact CXone (ACD, IVR , Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs… more
- Robert Half Technology (San Jose, CA)
- …developing and maintaining cloud-based applications while also working closely with various IVR systems. This role offers a long term contract employment opportunity ... the preference) * Engaging in the development of cloud IVR applications using platforms such as Twilio, Pexip, Asterisk,...Handling tasks related to Audio streaming apps, Speech and IVR systems. * Leveraging your bilingual capabilities, if any,… more
- Lenovo (Morrisville, NC)
- …of Contact Center technologies such as Interactive Voice Response/ IVR , Voice Recognition Unit/VRU, Telephony Integration/CTI, Automatic call Distribution/ACD, ... or equivalent customer support role **Experience - 3+** **years' work experience with IVR , CTI, email, or chat contact center solutions** + Contact Center technical… more
- Covenant Health Inc. (Harriman, TN)
- …Performs 3-D angiography cath volume measurements and intraprocedural CT scans. The IVR tech is expected to exercise independent judgement and discretion in ... other departments, as well as other Covenant Facilities in IVR /Hybrid/Cath Lab. Maintains established policies and procedures, objectives, quality assurance… more
- ADP (Norfolk, VA)
- …Channel communications program. This program includes Genesys Voice and Chat channels and IVR as well as Co-Browse and aligns with Salesforce as the HCM platform. ... help the HRO's various functional areas manage their communications strategies through IVR , Genesys Voice and Chat channels, and Co-Browse solutions. This may… more
- Baylor Scott & White Health (Dallas, TX)
- …technical designs. + Design and implement contact center solutions, including IVR routing strategies, reporting mechanisms, and system integrations. + Provide ... Genesys CloudCX platform within a HealthCare Environment. + Proficiency in IVR scripting, routing strategies, reporting configuration, and system integration. +… more
- Truecare Homecare Agency (Bronx, NY)
- …works to provide best quality service Responsibilities include : + Perform pre-billing and IVR compliance: daily follow up with caregivers to ensure they are IVR ... management including staffing, requests for authorization extension and ensuring mandatory IVR compliance for caregivers assigned to these cases + Managing select… more
- Owens & Minor (Phoenix, AZ)
- …and implement call strategies and jobs (ie, campaigns) on our automated dialer/ IVR solutions. + Administer automated Operations, including but not limited to (ie, ... Experience** + High School Diploma required. + Three years of dialer/ IVR analyst experience. + **Certificates, Licenses, Registrations or Professional Designations**… more
- Covenant Health Inc. (Knoxville, TN)
- …Performs 3-D angiography cath volume measurements and intraprocedural CT scans. The IVR tech is expected to exercise independent judgement and discretion in ... other departments, as well as other Covenant Facilities in IVR /Hybrid/Cath Lab. Maintains established policies and procedures, objectives, quality assurance… more
- Aston Carter (Juno Beach, FL)
- …across multiple platforms, including SAP, Web/Mobile, Agent Desktop Application, Salesforce, IVR , Case Management, and Field Operations systems. The testing services ... testing + Experience in SAP, Web/Mobile, Agent Desktop Application, Salesforce, IVR , Case Management, and Field Operations systems + Excellent defect reporting… more
- Oriental Bank (San Juan, PR)
- …new sales accounts. + Daily call monitoring and report generation of Inbound IVR calls: Call Performance Delay Before Answer, Delay Before Abandon, Call Waiting, ... and updated in core systems. + Recommend enhancements of operational procedures, IVR system and reports. + Report to supervisor incidences related to access,… more
- ChenMed (Cincinnati, OH)
- …of appointment information, including, date, time, location, etc. + Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other ... approved web IVR for authorization processing). + Completes orders with proper documentation on where patient is scheduled and how patient was notified. + Referrals… more