- TEKsystems (Troy, MI)
- Description: The Sr. Business Analyst will work with our IVR Team for clients Customer Engagement Team and Performing Servicing Team, as well as other Lines of ... the Business Units. - Coordinate communication between different development disciplines, IVR , Contact Center, Java, Enterprise Data Warehouse and IT Operations. -… more
- Citizens (Pittsburgh, PA)
- Description As a Chat/ IVR Platform Customer Business Analyst, you will play a vital role in bridging the gap between our innovative chat/ IVR platform's ... of a feedback loop to ensure continuous improvement of the chat platform. + IVR production validation to ensure features and functionality are working as expected. +… more
- M&T Bank (Williamsville, NY)
- …to the routing of M&T customers in the contact center, most notably via the IVR . Uses agile principles and tools from Six Sigma, LEAN, Project Management and Change ... recommendations and improve our customer experience and efficiency. Leverages prior IVR experience and contact center expertise to work across bank-wide teams… more
- City National Bank (Los Angeles, CA)
- …The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed ... **SENIOR FULL STACK ENGINEER** **WHAT IS THE OPPORTUNITY?** As a member of the Digital Technologies Group, the Full Stack Senior Engineer is responsible for designing, developing and maintaining legacy and "Cloud First" applications written primarily in C# and… more
- HCA Healthcare (Nashville, TN)
- …DUTIES -** **The Consulting Product Business Analyst - Contact Center Virtual Agent and IVR is the driver of our continued growth and success. With their commitment ... landscape. The Consulting Product Business Analyst - Contact Center IVR & Virtual Agent is responsible for supporting the...for and the tactical optimization of virtual agent and IVR technologies within Parallon managed contact centers as well… more
- Covenant Health Inc. (Knoxville, TN)
- …10" hospitals. Position Summary: Provides nursing services to Interventional Radiology ( IVR ) Lab patients in accordance with established nursing standards and ... digital line and fluoroscopic equipment. + Attends to patient needs during IVR / radiological procedures and/or studies as required. + Develops and contributes to… more
- TEKsystems (Topeka, KS)
- …Distribution (ACD), Universal Call Distribution (UCD), and Interactive Voice Response ( IVR ) applications. - Program and maintain voice mailboxes and Single Digit ... Menus ( IVR Application). - Provide technical services, consultation, training, and...networking, LANs, Video, Dial Tone, voice network, ACD, UCD, IVR , voip Top Skills Details: Cisco UCM,troubleshoot,voice systems,data networking,LANs,Video… more
- Covenant Health Inc. (Knoxville, TN)
- …Performs 3-D angiography cath volume measurements and intraprocedural CT scans. The IVR tech is expected to exercise independent judgement and discretion in ... other departments, as well as other Covenant Facilities in IVR /Hybrid/Cath Lab. Maintains established policies and procedures, objectives, quality assurance… more
- Capgemini (Dallas, TX)
- …or Khoros. * Must have knowledge of Contact Center technologies, including IVR , ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and ... reporting/analytics. Good knowledge of Contact Center technologies, including IVR , ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and… more
- Covenant Health Inc. (Knoxville, TN)
- …Performs 3-D angiography cath volume measurements and intraprocedural CT scans. The IVR tech is expected to exercise independent judgement and discretion in ... other departments, as well as other Covenant Facilities in IVR /Hybrid/Cath Lab. Maintains established policies and procedures, objectives, quality assurance… more
- Chipotle Mexican Grill (Columbus, OH)
- …CTI (Computer Telephone Integration) development, telephone systems, supporting networks, and IVR (Interactive Voice Response) systems. The Director will also foster ... SLAs. + Experience in Contact Center technology management including telephone systems, IVR , CTI, IT Help Desk, and supporting networks. + Understanding of Contact… more
- Concentrix (Columbus, OH)
- …scenarios in Genesys or NICE CXone Cloud Admin and Architect including ACD, IVR , outbound dialers, queuing, skilling, quality, ACD, Email, Web Messaging, and SMS and ... Genesys Cloud certification + Knowledge of contact center skills, including ACD, IVR , NLP, automated dialers, queuing, skilling, VoIP, DID, TFN, DNIS, call recording… more
- Sacramento Municipal Utility District (Sacramento, CA)
- …portfolio of technologies. The ideal candidate will have prior experience with IVR design and development, contact center operations and enterprise telephony. **SMUD ... Cloud including flow development in Architect (voice, email, digital messaging, ACD/ IVR ) + Telecommunications knowledge and experience + Contact Center Operational… more
- SSM Health (St. Louis, MO)
- …preferred.** **Relocation assistance is available for those outside of metro St. Louis. IVR at SLU is a diverse team of physicians, technologists and RNs, who ... work together to expedite the most advanced practices in IVR . This department and its team are dedicated to being on the leading edge of IR procedures while… more
- Exelon (IL)
- …Artificial Intelligence (AI) , Customer Care, and Interactive Voice Response ( IVR ) systems.** **PRIMARY DUTIES AND ACCOUNTABILITIES** + Partner with business ... to customer service applications. + Previous experience in Interactive Voice Response ( IVR ). **Benefits** + Annual salary will vary based on a candidate's skills,… more
- ChenMed (Jacksonville, FL)
- …of appointment information, including, date, time, location, etc. + Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other ... approved web IVR for authorization processing). + Completes orders with proper documentation on where patient is scheduled and how patient was notified. + Referrals… more
- ChenMed (Warren, MI)
- …of appointment information, including, date, time, location, etc. + Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other ... approved web IVR for authorization processing). + Completes orders with proper documentation on where patient is scheduled and how patient was notified. + Referrals… more
- Capgemini (Chicago, IL)
- …years of experience in application development, focusing on multichannel self-service IVR and Omni-Channel Orchestration Routing using Genesys Cloud CX. + Functional ... track record in delivering customer interaction solutions across various channels, including IVR , web, email, chat, SMS, and social media. + Thorough understanding… more
- altafiber (Cincinnati, OH)
- …maintenance and new project development activities. + Manage request lifecycle for Avaya IVR through JIRA + Refine requirements for developer when necessary + Update ... Manage permissions with CMS Supervisor + Coordinating SIT and UAT + Coordinate IVR development with offshore resource directly + Work with vendor to troubleshoot… more
- ChenMed (Virginia Beach, VA)
- …of appointment information, including, date, time, location, etc. * Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other ... approved web IVR for authorization processing). * Completes orders with proper documentation on where patient is scheduled and how patient was notified. * Referrals… more