- ManpowerGroup (Norfolk, VA)
- …User Operations** to join their team in **Norfolk, VA** . **Job Title: L1 Support for Service Desk and Helpdesk** **Location: Norfolk, VA** **Contract on ... support requests. **9) Performance Monitoring:** a) Monitor support metrics and KPIs to ensure high-quality service... support metrics and KPIs to ensure high-quality service delivery. b) Participate in regular reviews to identify… more
- CGI Technologies and Solutions, Inc. (Troy, AL)
- ** L1 .5 Application Production Support Specialist** **Category:** Service Desk / End User Services **Main location:** United States, Alabama, Troy ... . **Position Description:** CGI has an immediate need for a L1 .5 Application Production Support Specialist to join our team… more
- Eurofins (Lancaster, PA)
- …and Relevant Experience: + High school diploma or equivalent + Minimum of 1 year of Service Desk support w/increasing responsibilities + Minimum of 1 year of ... Responsibilities: + Maintain the highest possible level of customer service . + Act as a role model for your...types. + Search for and utilize knowledge for all support issues using all resource available which may include… more
- Insight Global (Moravia, NY)
- …job training. -Improve customer service , perception, and satisfaction. -Escalate service requests that require Systems Engineer level support . Compensation: ... reported issue and all prominent details. -Troubleshoot and provide IT support remotely Microsoft's core business applications and operating systems. -Provide basic… more
- Robert Half Technology (Phoenix, AZ)
- …offered as a long-term contract employment opportunity. Responsibilities: * Provide technical support and assistance to users, ensuring all Service Level ... expanding our team and are currently seeking a Help Desk Analyst II based in Phoenix, Arizona, 85034, United...the tech industry and specifically involves providing onsite Deskside support to Users with operational and technical support… more
- TEKsystems (Minneapolis, MN)
- …role will report to the Enterprise Operations Leader. Top Skills Details: Technical support , Help desk support Additional Skills & Qualifications: Essential ... are looking for a professional IT engineer that is service / support oriented to support our...not limited to the following: o Manage level 3 support issues (escalated from L1 and L2… more
- TEKsystems (Hartselle, AL)
- …Intune but not required skill * Taking around 25 calls/day * Most calls are escalated from L1 service desk to this team * Two-step interview, can do first ... and followed. * Adherence to policies, procedures, and controls Skills: Desktop, Help desk support , ticketing system, Customer service Additional Skills &… more
- Rocket Software (Columbus, OH)
- …broader communication. **Required Qualifications:** + Three (3) to five (5) years of Service Desk Leadership experience with a demonstrated pattern of increasing ... IT organisation whose primary mission is to provide world-class service to Rocketeers. Overseeing the delivery of support...Certification - ITIL Foundation required. + Extensive knowledge of Service Desk Management tools, eg, Jira … more
- Insight Global (Bannockburn, IL)
- … support customers, vendors, and staff by providing top tier customer service . Prior MSP support desk experience Server configuration experience ... environment Adherence to ticketing methodologies regarding documentation, process, and workflow Support , manage, troubleshoot, and resolve service requests with… more
- Arena Technical Resources, LLC (Washington, DC)
- …incontinuously improving the Firm's technologysolutions. -Serves as an extension of the Firm's IT Help Desk ,leading L1 / L2 support at a local level for ... service and solution teams. -Leads the response for IT service and support calls inregional offices, providing technical support for localstaff.-Diagnoses… more