- Koniag Government Services (Washington, DC)
- …Responsibilities & Duties may include, but are not limited to:** + Coordinate with IT service center and/or EL1 Service Desk + Execute EL2 Service ... a Koniag Government Services company, is seeking an experienced L2 Enterprise Operations Engineer with a Top Secret security...tickets to appropriate EL3 SMEs + Integrate with other service providers, as necessary. + Refer unrelated tickets to… more
- Cupertino Electric (San Jose, CA)
- **Posting Title:** Sr Service Desk Technician **Reports To:** Manager, IT Service Desk **Location:** San Jose, California **Salary Range:** $32.45/hour ... impact. **ABOUT THE ROLE** We are hiring a **Senior Service Desk Technician** to provide high-quality IT...base. + Follow defined escalation processes for issues requiring L2 or engineering involvement. + Participate in after-hours support… more
- Valent BioSciences (Libertyville, IL)
- …and network engineer within the IT Operations team, supporting both the IT Service Desk and Infrastructure sub-teams. The position is responsible for designing, ... and virtual networking environments. It also contributes to resolving Service Desk and Infrastructure tickets that involve...requests for planned project work. + Provides hands-on L1, L2 , and L3 IT support across both network-related and… more
- Marriott (Bethesda, MD)
- …during cutover periods, ServiceNow incident operations, cross-functional collaboration with the Service Desk and MTOC teams, coordination with third-party ... and manage support workflows, including escalation protocols across L1, L2 , L3, and vendor provided support. + Serve as...knowledge articles to accelerate resolution. + Partner with the Service Desk team to ensure effective handoffs… more
- Somatus (Mclean, VA)
- …to existing processes to ensure that Knowledge Management guidelines are used between Service Desk , Incident, Problem & Change Management groups. Incident and ... well-being + Community engagement opportunities + And more! The Director, IT Service Operations will be responsible to develop, implement, and maintain the overall… more
- Robert Half-Robert Half Corporate (San Ramon, CA)
- …for Network Operations Support group. + Answer incoming Hotline calls and create or edit Service / Help Desk cases for each incident. Each incident must be ... inventory of all Data and Telecom infrastructure equipment, maintenance and support contracts and service agreements. + Participate in 24 x 7 on-call rotation… more
- Audacy (New York, NY)
- …a Week In Office expected) **Overview:** **This role is responsible for the Audacy Service Desk including all inbound L1 Triage, Request Fulfillment, and IT ... L2 Operations Support. Leading the Audacy 24x7x365 end-user support, IT operations and service management practices. As a leader within our Service Delivery… more
- Fairview Health Services (Minneapolis, MN)
- …role will oversee Enterprise Architecture, enterprise monitoring, business analysis, the IT Service Desk and ITSM functions, quality assurance and delivery ... excellence, and L2 support across both applications and infrastructure. What this...leader who can turn these objectives into execution, elevate service experience, and drive consistency, quality, and operational maturity… more
- Lineage Logistics (Novi, MI)
- …business + **Incident Management** + Ensure Level 3 support is rendered to the Service Desk + Ensure that Team members are technically and functionally equipped ... for known incidents and resolutions are documented + Ensure that L3 and L2 fixes are documented for cross training + **Other duties as assigned** **Qualifications:**… more
- City of New York (New York, NY)
- …of Payroll Administration (FISA-OPA) seeks to hire a Computer Specialist SW, L2 for the CityTime Business Team. Under direction of the CityTime Production ... required. - Must currently be permanent in the civil service title of Computer Specialist (or comparable title). Additional...operations, technical support, quality assurance (QA), hardware installation, help desk , or as an end user will not be… more