- EPAM Systems (Weehawken, NJ)
- …legacy platforms to cloud-based solutions + In-depth knowledge of Genesys Architect , routing strategies, outbound campaigns, digital channels, and workforce ... as a ** Lead CCaaS Engineer** at EPAM. You'll architect and implement sophisticated Genesys Cloud CX solutions while leading complex migration projects… more
- Lilly (Indianapolis, IN)
- …WCS, leads the telephony strategy globally, leveraging **Microsoft Teams** and ** Genesys ** solutions supported by strategic partners. **How You'll Succeed** ... you a strategic thinker and telephony expert ready to lead the next generation of voice communication in a...Eli Lilly and Company as our Global Voice Services Architect , where your technical vision and leadership will directly… more
- Public Storage (Plano, TX)
- …We are seeking a seasoned Sr. Manager of Contact Center Technical Solutions to support the strategic roadmap and hands-on implementation of advanced contact ... center technologies, with a strong focus on GenAI-enabled omnichannel solutions . This role is pivotal in driving innovation, scalability, and operational excellence… more
- Vivint (UT)
- …building seamless, scalable, and intelligent telecom solutions . What You'll Do * Lead the design, deployment, and optimization of Genesys Cloud and Amazon ... call flows, and implement natural language call routing using tools like Lex, Genesys Architect , or equivalent * Solid understanding of RESTful APIs, OAuth,… more