- Advanced Call Center Technologies, LLC. (Bristol, TN)
- Tuesday, July 2 , 2024 HELPDESK TECHNICIAN Helpdesk Technicians - will be working alongside Helpdesk Technicians and performing the duties of a ... Customer Service Responsibilities First responder to incoming client calls to ACT Helpdesk and route calls according to ACT routing policies Facilitate proactive… more
- Rose International (Detroit, MI)
- …appropriate escalation.Escalation: Accurately document issues and escalate more complex problems to Level 2 or other specialized support teams, ensuring smooth ... basic troubleshooting.Experience with remote desktop tools, call management and helpdesk software.Communications:Strong verbal and written communication skills, with the… more
- Galapagos Federal Systems, LLC (Austin, TX)
- …service promptlySubmit daily system reports and escalate unresolved problems to the next level of support as neededAnswer Helpdesk calls and utilize automated ... of VPNs and Outlook Web AccessEscalate complex technical issues to Tier 2 and Tier 3 Government Systems Administrators for resolutionMonitor ticket status within… more
- Kore 1 (Anaheim, CA)
- …of common tasks leveraging PowerShell and related tools. Interface with the Systems Administrators/ Helpdesk Technicians and provide Level 2 Support. Maintain ... ongoing communications with support teams regarding application issue resolution and general workstation management support. Assure ITIL compliance including inventories, documentation and change management processes. Document and improve internal procedures.… more
- Two95 International Inc. (Cherry Hill, NJ)
- Title: Helpdesk Level 2 support Work Location : Cherry Hill, NJ Type : Full Time with our client Salary: Market + Benefits Requirements Job Responsibilities: ... helpdesk ticketing system. + Escalate complex issues to higher- level support staff as needed. + Install, configure, and...CompTIA A+ certification or equivalent experience required. Experience: + 2 + years experience working in a helpdesk … more
- TEKsystems (Lansing, MI)
- …growth. Our client is looking for strong technicians to provide Level 1 and Level 2 Helpdesk phone support to its enterprise environment within Windows ... clients is looking for multiple qualified candidates to support their IT department's Helpdesk Team . Our client is currently going through a company initiative for… more
- Robert Half Technology (Dallas, TX)
- Description Helpdesk - Level 1 and 2 support. Looking for 2 level 1 Helpdesk and 1 Level 1 or 2 nocturnal 7p-7am. Helpdesk - Level 1 ... and 2 support. Looking for 2 level 1 Helpdesk and 1 Level 1 or 2 nocturnal 7p-7am. Helpdesk - Level 1 and 2 support. Looking for 2 … more
- Robert Half Technology (West Valley City, UT)
- …who is adept at using ServiceNow for ticketing and incident management. Job Summary: The Level 2 Helpdesk Analyst will be responsible for providing advanced ... or equivalent experience. Experience: Minimum of 3 years of experience in a Level 2 helpdesk role or similar position. Technical Skills: + Proficiency in… more
- Robert Half Technology (Winchester, KY)
- …team based in Winchester, Kentucky. This role primarily involves providing Tier 1 and Tier 2 level helpdesk support in a Windows environment. The ideal ... contract employment opportunity. Responsibilities: * Offer Tier 1 and Tier 2 helpdesk support, aiming to resolve end user's issues effectively. * Independently… more
- Red River (Arlington, VA)
- **Job Summary:** The Tier 2 Helpdesk Lead/CAB Manager is a critical role responsible for overseeing the help desk support operations and the Change Advisory ... user interactions. **Essential Duties and Responsibilities:** + Lead and manage Tier 2 Helpdesk operations, providing day-to-day support by responding to,… more
- Forward Air (Dallas, TX)
- …Traveling to sites to upgrade, install, test and train users on new systems + Level 2 helpdesk support on networked items, including Computers, printers, ... position includes developing network designs, managing installation/construction services and 2nd level support of service operations and data centers across the… more
- Baltimore City Community College (Baltimore, MD)
- …As a member of the Client Services Group, this position provides intermediate level technical assistance and support of audio/visual needs in accordance with current ... innovations in technology as well as BCCC's policies and procedures. IT Specialist I Helpdesk responds to, coordinates and resolves IT Helpdesk problem calls for… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- … level of management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk function and DISAC 310-175-9. + Must have expert ... the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech Control...knowledge in translating high- level functional and technical requirements based on interactions with… more
- Insight Global (Tampa, FL)
- …Global's engineering client is looking for a Help desk Support technician that will provide Level 1 and 2 support sitting in Tampa, FL. You will be responsible ... . Skills and Requirements * 1-3 years of experience in a helpdesk /desktop support role with an emphasis on phone support vs. email. *… more
- TriTech Enterprise Systems, Inc. (Baltimore, MD)
- TriTech Enterprise Systems Inc. (TriTech) is seeking several 'Junior Helpdesk Specialists' to support the Maryland Department of Transportation (MDOT), State Highway ... Office of Information Technology (OIT) project. Responsible Duties: These Junior Helpdesk specialists shall perform the following duties: + Provides telephone and… more
- Chenega Corporation (Fort Belvoir, VA)
- Junior Helpdesk Support Services Specialist Ft. Belvoir, VA Join our Talent Network Junior Helpdesk Support Services Specialist Ft. Belvoir, VA C-CHR-24-047 ... TheJunior Helpdesk Support Services Specialist willprovide technical support services in...the network. + Escalate the issue/problem to proper Tier 2 or 3 Support team members when the restoration… more
- ManpowerGroup (Norfolk, VA)
- …resolved within the agreed service levels. **6) Escalation:** a) Escalate complex issues to Level 2 support or appropriate teams when necessary. b) Follow up on ... **Norfolk, VA** . **Job Title: L1 Support for Service Desk and Helpdesk ** **Location: Norfolk, VA** **Contract on W2** **Required Security Clearance: Yes(NATO… more
- Robert Half Technology (Las Vegas, NV)
- Description Our client is seeking a highly skilled Tier 3 Helpdesk Technician to join their IT support team. This role is pivotal in providing advanced technical ... in IT support. Key Responsibilities: + Provide Tier 3 level support for escalated technical issues, ensuring timely and...as an escalation point for Tier 1 and Tier 2 technicians, offering guidance and support as needed. +… more
- Cayuse Holdings (Andrews AFB, MD)
- …+ 3+ years' experience in mobile technology support + Hold a current IAT level 2 Security ++ certification or higher + An advanced Microsoft certification ... minimizing risk through the delivery of quality outcomes. The Helpdesk Support Section Lead will provide daily support to...install, deliver, or set up hardware or software within 2 business days of approval and availability + Resolve… more
- General Dynamics Information Technology (Tampa, FL)
- **Req ID:** RQ184803 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret SCI + Polygraph **Public Trust/Other Required:** SSBI ... Users,Help Desk Support **Certifications:** CompTIA - Security+ CE - CompTIA **Experience:** 2 + years of related experience **US Citizenship Required:** Yes **Job… more
