- US Tech Solutions (Newark, NJ)
- …various reports and performance measures to improve overall Customer Experience. + Leverage NICE system reporting and call recording tools to optimize ... and performance measures to improve overall Customer Experience. + Leverage NICE system reporting and call recording tools to optimize call centre… more
- CVS Health (Springfield, IL)
- …collaboration with Clinical operational leaders, enterprise business partners, Telecom Voice, Call Delivery Solutions, Call Recording Solutions, system ... operational performance metrics by line of business to ensure call center metrics are met as well as driving...WorkBrain, Mattersight, Avaya CMS, Five9, Avaya Proactive Dialer, and Nice Dialer. You will be accountable for achieving the… more
- Scotiabank (New York, NY)
- …scale with industry-recognized tools (eg, Turrets like BT, IPC, Cloud9, etc ); Voice Recording software (eg, Verint, NICE , Redbox, etc); Cisco IP Communicator + ... for all activities related to Trader Voice and Voice Recording technologies. You will have global accountability of voice...City Area. In this role, you will be on call to support our staff after hours, assist with… more
- CVS Health (Buffalo Grove, IL)
- …Intradiem, Mattersight, Moxie, Nice , Verba, and Verint applications for call /desktop recording and quality management, contact center reporting, and ... impact by:** + Monitoring and supporting contact center technologies such as recording , reporting, workforce management and AI capabilities + Planning and executing… more
- DriveTime (Tempe, AZ)
- …- Genesys CX preferred. + Outbound Campaign Dialer - Genesys CX preferred. + Call Recording and Analytics - Genesys CX preferred. + Contact Center Reporting ... process of purchasing, financing, and protecting your vehicle. **That's Nice , But What's the Job?** **DriveTime Needs an OCS...of business to provide support, guidance, and updates on call center activities. In summary, this role will require… more
- OneMain Financial (Baltimore, MD)
- … call centers, branches corporate sites. This includes inbound/outbound dialing, call recording , and dialer/IVR functions. This leadership role will be ... and escalations. + Build strategic relationships with key OMF partners, across call center and branch operations. REQUIRED SKILLS & JOB QUALIFICATIONS + Minimum… more
- Actalent (West Lafayette, IN)
- …- 30% is training in more advanced technical skills to support researchers, recording data, quality assurance, animal health and welfare monitoring, along with other ... 4) Must have interest and ability to perform physically demanding job duties NICE TO HAVES: 1) Animal certifications (LAT, ALAT, LATG, etc) or animal schooling… more
- OneMain Financial (Baltimore, MD)
- … centers, branches, and corporate sites. This includes inbound/outbound dialing, call recording , dialer/IVR functions, and other voice servicing functions. ... and implementing telephony services hoted platforms such as Avaya, Alvaria/Noble, NICE , Five9, LiveVOX, RingCentral, or Amazon Connect. + Ability to effectively… more
- Huntington Ingalls Industries (Newport News, VA)
- …control systems. In addition, you will examine records to ensure proper recording of transactions and compliance with applicable laws, agreements, and policies. ... Master's Degree and 4 year of relevant professional experience ** Nice to Have** + Experience with Data Analytics +...for reasonable accommodation will be responded to from this e-mail address. Additionally, you may also call **###** for… more
- Allied Universal (Kalamazoo, MI)
- …card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems and intercom systems + Troubleshoot system ... effective interaction with internal & external customers + Available for scheduled "on- call " duties to respond to emergency service calls + Strong troubleshooting… more
- CoStar Realty Information, Inc. (Richmond, VA)
- …RMX + Avaya CM 8.1 with 80+ gateways + Avaya Contact Center Elite Multichannel, Nice recording + Microsoft Teams and Zoom + 3,000 iPads, Polycom, and One-X ... + 4,500 employees and 400+ call center agents + 6 data centers, 3,000 VM hosts, F5 load balancers, and CheckPoint firewalls This position is located in our Richmond,… more