- Wells Fargo (Charlotte, NC)
- **About this role:** Wells Fargo is seeking a ** Lead Business Execution Consultant** to support testing strategy and tactical testing coordination for user ... as part of our contact center as a service ( CCaaS ) platform migration. Learn more about the career areas...and technology teams to evaluate complex business problems and lead a team to provide comprehensive testing strategies, test… more
- Zoom (Columbus, OH)
- …to travel internationally as required. Preferred Skills: + Experience in CCaaS solution/Services + Proficiency in project management certifications, tools ... priorities. This role requires deep knowledge and experience in UCaaS/ CCaaS and the channel delivery space. You will be...driving consistent levels of customer satisfaction + Take a lead role in defining, creating and modifying service standards,… more
- General Dynamics Information Technology (Fairfax, VA)
- …contact center technology implementations, such as Contact Center as a Service ( CCaaS ) and/or self-service virtual agents and chat bots. + Relevant certifications in ... HAVES:** + Experienced in implementing data governance, data quality, and data management for large organization. + Implementation experience in Contact Center as a… more
- Sprinklr (NJ)
- …customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to ... all external and internal stakeholders. + Ensure that all project/ program risks, issues, and change requests are managed and...and change requests are managed and communicated effectively. + Lead a team striving for quality and excellence in… more
- Netflix (Los Gatos, CA)
- …solutions. Our areas of responsibility include our contact center, CRM, CMS, member management system, and other operations tools. We focus on operational and cost ... are looking to add an Engineering Manager to help lead the Customer Service Engineering team and to grow...you + You have experience working with 3rd party CCAAS vendors like Sprinklr, Google CCAI or similar. +… more