- Charles Schwab (Austin, TX)
- … project management, as well as scaled agile methodology experience. This senior project manager role is a key member of Schwab's Service portfolio supporting ... finance industry together. The Schwab Technology Services (STS) Portfolio & Project Management (PPM) organization partners with Business and Technology Leaders to… more
- Corner Alliance (Chamblee, GA)
- …in meaningful ways to create results for the government. We are currently seeking an IT Project Manager with 10+ years of experience to join our team and fully ... embrace our core values. About the Role: As a Project Manager supporting our Federal government client, you will be trusted to provide project development,… more
- Philadelphia Gas Works (Philadelphia, PA)
- …a difference in your future - Become part of the PGW Team! ** MANAGER , VOICE & DATA INFRASTRUCTURE** **Responsibilities** Responsible for all internal and external ... Ethernet, frame relay, etc., as well as related support systems like IVR , Workforce Management, Fulltime recording, Network monitoring and access control. Manage the… more
- Walgreens (Deerfield, IL)
- …years of experience implementing multi-channel outreach solutions including high volume outbound IVR applications. + Knowledge of call transfer and contact ... Equal Opportunity Employer, including disability/veterans. **Job ID:** 1507850BR **Title:** Manager , Customer Engagement Notifications **Company Indicator:** Walgreens **Employment Type:**… more
- Veolia North America (Laurel, MS)
- …agreement. **Position Purpose:** The main responsibility of the Customer Service Manager is to define, implement, nurture and deliver a results-oriented team ... covers all aspects of office and field customer service activities including call center, billing, and collections, meter reading, and field service activities for… more
- City of Lakeland (Lakeland, FL)
- …Transfer Protocol(FTP), Customer Information System(CIS), Interactive Voice Response System( IVR ), reporting software(Cognos), advanced Oracle and Solid DB Structured ... Technology security best practices. This position requires an understanding of project management, system testing, functional testing, user acceptance testing for… more
- TEKsystems (Chicago, IL)
- …Certification Skills: Telephony, contact center, voice, ucce, cisco call manager , genesys, calabrio, Cisco voice, Ivr Top Skills Details: Telephony,contact ... center,voice,ucce,cisco call manager ,genesys,calabrio,Cisco voice Additional Skills & Qualifications: Minimum: Associate Degree in Information Technology,… more
- Access Dubuque (Dubuque, IA)
- …Assistant Dupaco Community Credit Union IT Security Intern Colony Brands, Inc. Project Manager - Construction Development Sedona Staffing Services Assistant ... accountable in driving results. + Strong working knowledge and understanding of call center operations including IVR technology, forecasting, metrics, and… more
- ManpowerGroup (Charlotte, NC)
- …+ Extensive PBX/ACD programming experience on Avaya ACM, working knowledge of IVR , call flows, vectors, and adjunct routing, system architecture, design ... of programs and open issues. + Assist in the development of project supporting documentation/information to include Bill of Materials (BOMs), cost estimates and… more
- MTA (New York, NY)
- …Salary Range, $45,125 - $56,406 DEPT/DIV: People - Centers of Excellence SUPERVISOR: Manager - Customer Management Center LOCATION: 333 West 34 Street New York, NY ... MTA and Department policies, practices and procedures + Support project activities including: requirements gathering, functional design & configuration, testing,… more
- Kyndryl (Boulder, CO)
- …IT Support services including Service Desk, Cloud Contact Center + Deep understanding of call flows, IVR trees, email and chat channel designs and contact center ... requirements analysis, plan for milestones, manage engagement outcomes, and oversee project team members to manage toward engagement outcomes. + Articulate… more
- ABBTECH Professional Resources, Inc. (VA)
- …and updates and assist with the transition to new versions. + Work closely with project manager and system administrators to configure Oracle NMS and OMA based ... teams to maintain existing integrations between NMS and peripheral systems (CCB, GIS, IVR , EMS/SCADA, AGA etc.) + Troubleshoot data exchange issues and ensure data… more
- Cisco (Research Triangle Park, NC)
- …Center Enterprise technologies ( UCCE ), Cisco Customer Voice Portal (CVP), Cisco IP/ IVR , Cisco CTIOS, Cisco Finesse, CUIC. * Investigate and resolve incidents and ... Meetings internally and with customers. * Participate in the On- Call rotation schedule. Who You'll Work With You will...and excels in collaborative problem-solving. Your analytical thinking and project management skills set you apart, and you have… more