- Trinity Health (Livonia, MI)
- …content, strategy and operations for the knowledge base, direct access / self-service and Tier 1 (HR call center and electronic inquiry) services and inquiries ... team that owns the content development and management for Tier 0 and Tier 1 ...metrics (service level agreements and key performance indicators) and customer feedback. 16. Works collaboratively with other leadership to… more
- Trinity Health (Livonia, MI)
- …support in a timely manner. Provides leadership to Specialty Services and customers that receive both Tier 1 and Tier 2 services from a small or dedicated ... for initiation, diligence, planning, resource determinations, monitoring, coordination with and handoff to Tier 0/ 1 support, Tier 2 issues and escalations… more
- TEKsystems (Loveland, CO)
- …2 years. As part of their on-going business and operational needs, they are providing level 1 and level 1 .5 SAP functional support to their end users, who sit in ... 3) additional support desk agents. Our current contract with customer is through the end of 2024 with a...UAT during an SAP go-live or upgrade, etc. * 1 + year of experience supporting SAP end users *… more
- Bright Horizons (Westminster, CO)
- …thrive both personally and professionally. **What you will be doing:** + This is a remote role + Consults with the team on recommended practices and policies for how ... + External/internal implementation project background preferred + A minimum of 1 -3 years related work experience **Preferred Skills:** + Strong analytical skills… more
- ManTech (Baltimore, MD)
- …ManTech is seeking a motivated, career and customer -oriented **Service Desk Manager - Tier 1 ** to join our team supporting a large U. S. Government program ... x 7 Service Desk Operation. You will lead a Tier 1 support team who will serve...active line of communication is first established with the customer using the supported remote desktop control… more
- ManTech (Glen Burnie, MD)
- …seeking a motivated, career and customer -oriented **Lead Service Desk Support Specialist - Tier 1 ** to join our team supporting a large U. S. Government ... Operation. You will be the lead expert for a Tier 1 support team who will serve...active line of communication is first established with the customer using the supported remote desktop control… more
- Motion Recruitment Partners (Irving, TX)
- Tier 1 IT Support Specialist Irving, Texas...experience with general user support with a mix of remote and deskside support. In this role you will primarily ... large tier financial company is seeking a Tier 1 IT Support Specialist to join...relevant experience is necessary. In addition to having excellent customer service skills and communication with end users. This… more
- Red River (Chantilly, VA)
- We are looking for a Tier 1 Technician with an active Secret clearance to join our growing team! The Tier 1 Technician is primarily responsible for ... (SOPs) + Act as the point of contact for customer incidents reported by telephone, email and remote...management practices. + Act as a mentor to Level 1 Customer Service Representatives. + Responsibilities aligned… more
- Robert Half Technology (West Des Moines, IA)
- Description We are offering a contract to hire employment opportunity for a Tier 1 Support | Technical Support | Help Desk role based in West Des Moines, Iowa. ... primarily tasked with diagnosing and resolving user concerns, providing remote support, and maintaining accurate documentation. This role is...hold a minimum of 3 years of experience in Tier 1 Support, Technical Support, or Help… more
- Leidos (Norfolk, VA)
- **Description** **Job Description** **Primary Responsibilities:** As a Service Desk Tier 1 Technical Lead, you will: + Provide agent mentoring, provide, and ... feedback on ticket creation, process adherence, documentation, and/or overall customer support + Mentor T1 agents to understand required...agents through monitoring Teams and AWS chat. + Provide Tier 1 agents observational feedback (OBS) on… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance: Active DOD Position of Trust level Security Clearance required. Status: Non-Exempt Salary: $55,000.00 - 58,000.00 ... Responsibilities: + Answer calls coming into the Tier 1 Help Desk by the third...years of previous Help Desk experience. + At least 1 + years of previous Customer Service experience… more
- TEKsystems (Anchorage, AK)
- …This will be a Monday - Friday 8- 5 position on-site in Anchorage, AK The Tier 1 End User Support Technician will be responsible for answering first- tier ... TEKsystems is seeking 1 End User Helpdesk Support Technician for our...The candidate will work over the phone and via remote desktop control to resolve user issues. This position… more
- CACI International (Lackland AFB, TX)
- System Administrator - Tier 1 Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: ... identify problems, investigate causes, and recommend solutions + Provides remote support access through desktop mirroring and other ...by users of cloud infrastructure Group: Help Desk Team: Tier 1 **More About the Role** +… more
- ManTech (Glen Burnie, MD)
- …ManTech is seeking a motivated, career and customer -oriented **Service Desk Specialist, Senior- Tier 1 ** to join our team in Glen Burnie, MD. This position ... contact, when an active line of communication is first established with the customer using the supported remote desktop control application. + Resolving all… more
- System One (Arlington, VA)
- …two shifts) + Position responsibilities include, but are not limited to: + Deliver Tier - 1 Support for in office/ remote employees + Primary function is ... Long-Term Contract position open for a Help Desk Analyst ( Tier 1 ). Arlington, VA (100% ONSITE) US...Tier 2 as needed, as well as set customer expectations for follow-up (ie when to expect a… more
- Cayuse Holdings (Pendleton, OR)
- …assigned. **Qualifications** Minimum Qualifications: + High School diploma or GED required + 1 year of Service/Help desk or customer service support experience + ... USD $13.20 - USD $16.00 /Hr. Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/1555/ tier - 1 .0-helpdesk-specialist/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834356743) **Location** _US-OR-Pendleton_ **ID** _102382_… more
- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... * * The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our focus includes the design,… more
- TEKsystems (Phoenix, AZ)
- Job Title: Tier 1 .5/2 Service Desk Analyst Job Description: Join our dynamic team as an IT Service Desk Analyst! In this role, you will be the first point of ... MS Office Suites. + Experience providing support via phone, chat, and remote tools. + Excellent customer service and communication skills. Why Join Us? + Be part… more
- ManTech (Washington, DC)
- …guidance and knowledge base articles / content to Tier 1 and Tier 2 teams + Meet or exceed customer Service Level Agreements (SLA). **Minimum ... offer opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer -oriented **Lead Service Desk Specialist - Tier 3** to join… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst, you will be the ... 3 support teams, ensuring efficient problem resolution. + Remote Support: Offer remote assistance to users...not required. Requirements Qualifications: + Prior experience in a Tier 1 helpdesk or technical support role… more