- TEKsystems (Tampa, FL)
- …seeking a proactive and detail-oriented Real-Time Analyst to join our healthcare call center team. The ideal candidate will be responsible for monitoring and ... + Provide input for scheduling and forecasting to improve call center efficiency. + Assist with the implementation of new processes and technologies… more
- Humana (Columbus, OH)
- …- Scheduling will manage all scheduling processes in support of call center operations to achieve optimal resource utilization in accordance with service ... performance goals and objectives. This position requires analysis of call center workload and schedule generation utilizing workforce management software to… more
- Hackensack Meridian Health (Edison, NJ)
- …Data Studio). + Knowledge of SQL and Google BigQuery. + Experience with extensive call center telephony systems, including IVR, CRM, WFM, speech analytics, ... **Responsibilities** A day in the life of a **Contact Center Workforce Management (WFM) Staffing & Reporting Analyst...operating assumptions. + Determine proper shift coverage by adjusting center resources to accommodate changes in call … more
- Indeavor (Madison, WI)
- …1 Service Center Manager Position Summary What You'll Do/Position Summary The Indeavor Call Support Analyst is our gateway to support Indeavor Call ... customer contracts and Service Level Agreements (SLAs). The Indeavor Call Support Analyst must be curious and...+ Critical and analytical thinking skills + Flexibility in scheduling including early hours, and the ability to work… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Sr Information Technology (IT) Data Analyst position is responsible for analysis, functional documentation, configuration, maintenance, ... issues to generate solution recommendations. The Sr IT Data Analyst position leads multiple projects and assists in coordinating...+ Business professional Yes + Other (department approved) Yes **ON- CALL _*Note that employees may be required to be… more
- Molina Healthcare (NM)
- …3-5 years relevant experience with Workforce Management methodologies - expert level with call centers experience with call center operations, processes, and ... experience with Workforce Management methodologies - expert level with call centers experience with call center...expert level with call centers experience with call center operations, processes and procedures, including… more
- Robert Half (Blue Ash, OH)
- JOB REQUISITION Americas Delivery Center (Finance and Accounting) Senior Analyst LOCATION AMERICAS DELIVERY CENTER ADDITIONAL LOCATION(S) JOB DESCRIPTION + ... Americas Delivery Center is seeking a Finance and Accounting Senior Analyst to join our growing team. Embracing Protiviti's vision of "Bringing Confidence to… more
- Dartmouth Health (Lebanon, NH)
- …to deliver the appropriate level of service to patients within the Patient Service Center environment. The analyst must have a clear and working understanding of ... Overview The Workforce Management Analyst works independently using workforce management tools to...the inter-relationships between staffing, scheduling and the contact distributions of the work product.… more
- Jackson National Life Insurance Company (Lansing, MI)
- …Workday and apply through Jobs Hub._** **Job Purpose** **The Distribution Command Center Analyst monitors and evaluates business processes, skill and ... quantitative analysis on daily/weekly/monthly basis to assess effectiveness of sales funnel, call center activities, and other supporting business functions. +… more
- Robert Half Technology (Phoenix, AZ)
- Description We are in search of a Data Center Technician/Field Analyst to join our team in Phoenix, AZ. In this role, you will be responsible for managing the ... call support when necessary. Responsibilities: * Manage the scheduling and coordination of EDC work load for buildings...a minimum of 1 year experience as a Data Center Technician/Field Analyst * Proficient in working… more
- Robert Half Technology (Secaucus, NJ)
- …We are offering a contract to hire employment opportunity for a Data Center Technician/Field Analyst in Secaucus, New Jersey. The role revolves around ... troubleshooting, and maintaining network and server equipment in a data center environment. Responsibilities: * Coordinating and scheduling the movement… more
- University of Utah (Salt Lake City, UT)
- …as the Centralized Scheduling teams. This position is primarily housed in a call center , separate from clinic locations. The primary job location is 200 S ... **Open Date** 10/11/2024 **Requisition Number** PRN40084B **Job Title** PS Quality Assurance Analyst **Working Title** Quality Assurance Analyst **Job Grade** D… more
- TECO Energy (Tampa, FL)
- …and sustainable energy solutions all while keeping top-notch customer service at the center of all we do. **Tampa Electric** is a subsidiary of Emera Inc., ... with career opportunities available in all of these locations. TITLE: Systems Analyst , EMS Focus, Progression PERFORMANCE COACH: Systems Analyst Lead COMPANY:… more
- Penn Medicine (Philadelphia, PA)
- …the management of the workforce. + Identify areas of concern and communicate to call center managers and supervisors for resolution. + Provide information to ... call center leadership on events and long-term...(Required) + And 3-5 years' Experience as a Workforce Analyst in a large (100+ seat) contact center… more
- MTA (Long Island City, NY)
- Staff Analyst Job ID: 9257 Business Unit: MABSTOA Location:...Relations Unit. Assist in the daily operation of the call center and in the development of ... Date Posted: Oct 23, 2024 Description Job Information Staff Analyst First date of posting: To Be Filled Out...In addition, the incumbent may be assigned to the scheduling , Route Zero and/or the subscription unit, to assist… more
- TECO Energy (Tampa, FL)
- …and sustainable energy solutions all while keeping top-notch customer service at the center of all we do. **Tampa Electric** is a subsidiary of Emera Inc., ... career opportunities available in all of these locations. TITLE: Systems Analyst Lead, Progression PERFORMANCE COACH: Manager Application Development & Support… more
- Clark County, NV (Las Vegas, NV)
- PROGRAMMER ANALYST I/II Print (https://www.governmentjobs.com/careers/clarkcounty/jobs/newprint/4276916) Apply PROGRAMMER ANALYST I/II Salary $30.32 - $50.81 ... Department is seeking qualified candidates to apply for the Programmer Analyst I/II position. This position performs applications systems design and modification… more
- Elevance Health (Mason, OH)
- …in real time and flexes workforce accordingly. + Ensures that the best possible call center service levels are achieved to maximize utilization. + Monitors ... **WFM Analyst II** **Location:** This position will work a...or related field and a minimum of 2 years call center operations experience; or any combination… more
- Louisiana Department of State Civil Service (Baton Rouge, LA)
- …software programs to complete the eligibility process + Collaborate with team members, call center , and agencies both internally and externally to determine CCAP ... Social Services Analyst 1 (WAE) - Child Care Assistance Program...court liaison for the agency in coordination of docket scheduling , affidavit completion, case testimony, judicial reviews, etc Makes… more
- Hackensack Meridian Health (Edison, NJ)
- …+ Minimum of 1 year of experience in a Workforce Management role as a RTA or Analyst OR a current active Patient Access Center team member with at least 6 months ... positive change. As a **Workforce Management (WFM) Real Time Analyst ** , you will utilize workforce management tools and...level of service to patients within the Patient Access Center (PAC) environment. Responsible for real time monitoring of… more