- Southern California Edison (Redlands, CA)
- …Energy Revolution** Become a part of the Customer Contact Center (CCC) as a ** Business System Analyst, Senior Specialist** at Southern California Edison. In this ... experience. You will be a critical member of our Systems and IVR team, that manages our...hour rotation to resolve technical issues that occur during non- business hours. Join us and become a valued member… more
- Peckham, Inc. (Lansing, MI)
- …analysis, budgeting, and forecasting techniques. + Familiarity with call center technologies and systems (eg, CRM software, IVR systems ) is advantageous. + ... to be eligible for these roles.* Peckham, Inc. - Senior Finance and Budgeting Manager POSITION SUMMARY The ...Budgeting Manager will be a key contributor to Peckham's business lines, providing critical support in pricing, financial analysis,… more
- JPMorgan Chase (Columbus, OH)
- …of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your ... be best-in-class. As a Risk Management - Fraud Risk Senior Officer - Senior Associate in the...responsible for identifying authentication gaps and controls required in IVR , Branch and Phone channels. This team caters across… more
- AdventHealth (Altamonte Springs, FL)
- …solutions. . In-depth understanding of contact center operations, including telephony systems , IVR , workforce management, and customer engagement strategies. . ... IT Department **Shift:** Full Time **You Will Be Responsible For:** The Senior Solutions Architect will be instrumental in designing and delivering advanced… more
- Charles Schwab (Austin, TX)
- …Services (STS) Portfolio & Project Management (PPM) organization partners with Business and Technology Leaders to prioritize and execute technology work for ... strategic business sponsored initiatives, enhancements, as well as standard technology operations, production support, and technology enablement to ensure STS… more
- PPL Corporation (Louisville, KY)
- …in: Allentown, PA; Louisville, KY; Providence, RI** Responsibilities 1. Collaborate with senior leadership and customer business and technology stakeholders to ... technology teams to drive the seamless integration of digital channels (web, mobile, IVR etc) and processes into business workflows, maximizing efficiency and… more
- Verint Systems, Inc. (Columbus, OH)
- …growth opportunities. Learn more at www.verint.com . **Overview of Job Function:** Verint's Senior Architect, CCaaS plays a key role in designing and implementing a ... roadmap. + Design end-to-end CCaaS solutions that align with business needs and direction. + Architect scalable and resilient...+ Strong understanding of contact center concepts such as IVR , ACD, CTI, and WFM + Strong communication skills… more
- Walgreens (Deerfield, IL)
- …develop operational solutions. + Coaches, mentors, guides, and provides oversight to less senior Business Analysts. + Maintains and ensures knowledge of best ... assistant (chatbot) and ongoing Natural Language Understanding (NLU) training on chat/ IVR bots to ensure improved intelligence and a frictionless user experience.… more
- Sacramento Municipal Utility District (Sacramento, CA)
- …ideal candidate will have prior design and development experience with IVR , contact center operations and enterprise telephony technologies. **SMUD Official ... Developer as determined by the Supervisor. This class is distinguished from the Senior Enterprise Technical Developer in that the latter requires a higher level of… more
- Capgemini (Orlando, FL)
- …of general data center (Nexus, F5 load balancers, NDFC), voice (PBX's, IVR 's, VoIP), security (firewalls, access control systems , ACL's), wireless (controllers, ... around the world, we have used technology to enable business transformation for more than 50 years. We address...www.capgemini.com Position Overview: The available position is for a Senior Director of Network Operations to support a major… more
- Philadelphia Gas Works (Philadelphia, PA)
- …firewalls, metro Ethernet, frame relay, etc., as well as related support systems like IVR , Workforce Management, Fulltime recording, Network monitoring and ... systems . Ensure service levels are consistent with current business needs and future requirements; involved in negotiating with...with PGW and IS Strategic Plans; work with IS Senior Team to develop, monitor and maintain systems… more
- Trustmark (Lake Forest, IL)
- …365 Contact Center + Experience communicating directly with and advising non-technical senior business leaders as a technical subject matter/expert consultant + ... Power Platform + Experience integrating contact center software with other business systems including Microsoft Dynamics CRM **Preferred Qualifications:** +… more
- The Cigna Group (Bloomfield, CT)
- …internal and external stakeholders + Facilitate and engage with stakeholders and senior leaders to discuss systems modernization leveraging innovative delivery ... and tactical levels across CIGNA programs implementing solutions that meet the business and program requirements. This role represents a highly visible and highly… more
- FirstEnergy (Akron, OH)
- …solutions or concepts + Enterprise systems and processes (such as: IVR systems , ERP's, Procurement, Supply Chain, Financials, SOX + Understanding of ... Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems , more than 24,000 miles of transmission lines that connect the Midwest… more
- Capgemini (Chicago, IL)
- The ServiceNow Architect participates and actively supports business initiatives by building reliable, efficient, scalable and business oriented solutions based ... They are involved in design and architecture of complex systems that are design around and in conjunction with...to demonstrate the value of the Now Platform with business (non-IT) stakeholders and be able to translate … more
- Kyndryl (Boulder, CO)
- …We Are** At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We ... including Contact Center modernization, you will develop solutions that solve unique business needs and enable modern hybrid work technology. Primary duties may… more
- OneMain Financial (Baltimore, MD)
- …centers, branches corporate sites. This includes inbound/outbound dialing, call recording, and dialer/ IVR functions. This leadership role will be part of Network & ... with infrastructure engineering, product delivery lanes, enterprise architecture, and multiple business departments. This role is **Hybrid.** You should be located… more