- Rose International (Carson City, NV)
- …your primary focus will be on delivering unparalleled client service and technical support to users of the Client helpdesk . This role is crucial for ... Summary:The Client Helpdesk Analyst is responsible for providing exceptional client service and technical support to users of the Client helpdesk… more
- Advanced Call Center Technologies, LLC. (Bristol, TN)
- …daily coordination, routing, and resolution of ticket queues and call coordination Support the Helpdesk Manager in developing measures to improve proactive ... of the Helpdesk Team (including daily attendance) Provide leadership to the Helpdesk Team through motivation and support Work to build the Helpdesk… more
- Rose International (Detroit, MI)
- …Point of Contact: Respond to incoming calls, helpdesk tickets and remote support requests for service from district staff and students, providing timely and ... equivalent certifications preferred.Minimum of three (3) years'' experience in a technical support or help desk role, preferably in an educational… more
- Russell Tobin & Associates (San Diego, CA)
- …Client platform, to ensure a positive customer experience. Log cases on the IT Service Desk and maintaining details of software / hardware problems detected. ... What are we looking for in our Help Desk Customer Service ? Russell Tobin's client,...Client platform by providing necessary advice and/or walk-through. Identify self- service documentation gaps. You will provide support … more
- Dexian - DISYS (Washington, DC)
- …on software applicationsJob DescriptionSeeking a candidate to join our team providing Help Desk support for our US Navy client located in Washington, DC. ... PMS-ES Helpdesk /Systems Analyst Job Description Notes:Long-term/Multi-year contractHybrid, onsite 3 days a week in Navy Yard, DC Must be a US citizen.20-30% … more
- Metasys Technologies, Inc. (Birmingham, AL)
- …good customer service skills - Able to demonstrate proficiency with Helpdesk tools , Microsoft operating systems, MS Office applications and anti-virus software, ... our customers - Properly enter all calls into the helpdesk system - Use predefined triage processes to troubleshoot...resolve or escalate to the appropriate resource within allowed- Service Level Agreement parameters - Ability to use remote… more
- Rose International (Jefferson City, MO)
- …the ability to effectively communicate via phone to diagnose problems remotely in a help desk support capacity. At least one year of call center experience. High ... Genesys, SharePoint, MS Office, Outlook. Experience in a Help Desk /Customer Support environment.Duties: In this role you...resolution. As a Women, Infants and Children program (WIC) Helpdesk customer support agent, you will strengthen… more
- Galapagos Federal Systems, LLC (Austin, TX)
- …Enterprise-approved applications and telecommunications systems; escalate issues per Army Enterprise Service Desk and C4IM services guidelinesSubmit work orders ... and escalate unresolved problems to the next level of support as neededAnswer Helpdesk calls and utilize...to the Army Enterprise Service Desk for new installations or changes… more
- Rose International (San Diego, CA)
- …a positive customer experience.In this role you will:Log cases on the IT Service Desk and maintaining details of software / hardware problems detected.Provide ... of the IT platform by providing necessary advice and/or walk-through.Identify self- service documentation gaps.You will provide support for Store Applications.You… more
- Toyota Boshoku America, Inc (Princeton, IN)
- …can be used as an IT guide.Provide support to IT end users.Provide IT help desk support for end users as a first point of contact.Provide desktop and laptop ... support to a manufacturing environment (preferably automotive).Experience in helpdesk priorities and procedures.Strong problem solving and customer service … more
- State of Michigan (Lansing, MI)
- …computer software experience and software instruction training required + Two years of Service Desk / helpdesk support preferred, performing activities ... Service Desk Analyst Print (https://www.governmentjobs.com/careers/michigan/jobs/newprint/4614223) Apply...channel between customers and SIS + Provides end user support and user access management + Assesses and manages… more
- TEKsystems (New York, NY)
- …of customer experience best practices Skills: Service Desk , Help Desk , Helpdesk , Support , Troubleshooting, Customer service , Windows, Technical ... desk support Top Skills Details: Service Desk , Help Desk , Helpdesk , Support ,Troubleshooting,Customer service ,Windows,Technical support… more
- TEKsystems (Pearl Harbor, HI)
- …towards one. Skills: Windows 10, Troubleshooting, Customer service , Windows, Technical support , Service desk , Helpdesk troubleshooting, Password ... Description: Our customer in search of a junior level service desk specialists to perform within password...reset, Office 365, Hardware, Desktop, Phone support , Ticketing system, Help desk support… more
- ManpowerGroup (Norfolk, VA)
- …to join their team in **Norfolk, VA** . **Job Title: L1 Support for Service Desk and Helpdesk ** **Location: Norfolk, VA** **Contract on W2** **Required ... **5) Incident Logging and Tracking:** a) Log and track support incidents using the helpdesk ticketing system.... support requests. **9) Performance Monitoring:** a) Monitor support metrics and KPIs to ensure high-quality service… more
- Red River (Arlington, VA)
- …Helpdesk Lead/CAB Manager is a critical role responsible for overseeing the help desk support operations and the Change Advisory Board (CAB) within a ... a minimum of 5 years of experience in help desk support and operation, as well as...Duties and Responsibilities:** + Lead and manage Tier 2 Helpdesk operations, providing day-to-day support by responding… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …work center support , receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier-III support as required for advanced ... Helpdesk , ensuring efficient handling of trouble tickets and service requests. + Ensure the CAB and helpdesk...Active TS/SCI Clearance + Minimum 5 years' experience with helpdesk support and operation in a DoD… more
- TEKsystems (Glendale, AZ)
- … support , Helpdesk troubleshooting, O365, A+ Top Skills Details: Help desk support ,Help desk ,Troubleshooting,Customer service , Service desk ... Glendale 5 days a week. Reporting to the IT Helpdesk Manager, you will be providing Level 1/2 IT...in a timely manner Skills: Help desk support , Help desk , Troubleshooting, Customer service… more
- City of New York (New York, NY)
- …the performance of the helpdesk team, ensuring timely and accurate customer service . They recruit, train, and support help desk representatives and ... Manager. The incumbent will assist with the management and support of a 24 x 7 helpdesk ...desk representatives and technicians - Set specific customer service standards - Contribute to improving customer support… more
- TEKsystems (Denver, CO)
- …in Denver and North Denver areas. Top Skills Details: + 1-3 years IT support / helpdesk / service desk experience + Active Directory, O365, Win 10 + IT ... TEKsystems has a need for a junior level IT Service Desk / Support Technician to work onsite at our customer… more
- Chenega Corporation (Stafford, VA)
- …BPM Platform. **Responsibilities** + Receive customer Help Desk phone calls and service requests for support . + Provide direct production support ... capabilities, to ensure functional optimization in their business. The ** Helpdesk Specialist, Mid** provides superior customer service ...user issues in a timely and professional manner. Help desk support works with the Release Management… more
