- Leidos (Norfolk, VA)
- **Description** **Job Description** **Primary Responsibilities:** As a Service Desk Tier 1 Technical Lead , you will: + Provide agent mentoring, provide, ... and college level education + Minimum of 6 months of tenure with the NMCI Service Desk and 3 months or more experience supporting NNPI and/or SIPR in a Tier 1… more
- CACI International (Ashburn, VA)
- …Product Architect + Quality Specialist + Release Manager + Resource Manager + Service Desk Lead + Technical Writer + Test Engineer All positions will ... can bring creative ideas to solve complex problems, both technical and procedural at the team and portfolio levels....time but may be available in the future: + Performance/ Service Level Manager + Warehouse Manager + Analytic Server… more
- KBR (Colorado Springs, CO)
- …and Department of Defense (DoD) missions. As the Help Desk Support Lead , you will manage daily technical support activities, resolve complex technical ... Title: Help Desk Support Lead Belong. Connect. Grow....security teams to ensure mission continuity. + Oversee help desk workflows, ensuring adherence to service level… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …Citizenship Required:** Yes **Job Description:** **General Dynamics IT** is seeking an **Enterprise Service Desk Lead ** to support large-scale migration and ... is located at **Ft. Belvoir, VA.** As the **Enterprise Service Desk Lead ** , you...forward the problems to the appropriate Tier III or technical support. + Monitor, manage, optimize, and report user… more
- Kuehne+Nagel (Naugatuck, CT)
- …logistics organizations worldwide? Here at Kuehne+Nagel, our Naugatuck is looking for a new IT Service Desk Team Lead to join our IT team. **Your Role** ... As our IT Service Desk Team Lead , you...As our IT Service Desk Team Lead , you will be responsible...leading a Technical Support Team of 4 technical support specialists. Your Service Desk… more
- Randstad US (New York, NY)
- it service desk team lead ....a team of 5 or more full-time staff; strong technical acumen in a corporate environment; strong communications and ... networking issues; 3+ years' experience as an IT Team Lead or Manager. Must have successful experience for overseeing...Oversee the day-to-day operations and performance of the IT Service Desk team in resolving incidents and… more
- ManTech (Glen Burnie, MD)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Lead Service Desk Support Specialist - Tier 1** to ... to operate a 24 x 7 Service Desk Operation. You will be the lead ...Troubleshooting, analyzing, resolving, tracking, escalating and accurately documenting various technical problems + Resolving incidents on first contact, when… more
- Koniag Government Services (Chantilly, VA)
- …its validity._ **Kadiak, LLC,** a Koniag Government Services company **,** is seeking a Service Desk Functional Lead with a Top-Secret clearance to support ... excellent communicator with management consulting skills and familiar with Service Desk operations to lead ...primary ticket solver within the team. + Assist other Service Desk staff by solving technical… more
- Travelers Insurance Company (Hartford, CT)
- …corporate and industry best practice end user support for the 24x7x365 enterprise Service Desk through various customer interface channels. This job does not ... Service Level Objectives are achieved. + Resolves complex technical internal/external customer incidents and requests relating to: computer,...and troubleshooting skills required. + 6 months of Customer Service , Service Desk , or contact… more
- General Dynamics Information Technology (Washington, DC)
- …IT Service Delivery solutions to SEC.** **We are currently seeking an IT Service Desk Support Lead to provide supervision and direction as needed ... **Public Trust/Other Required:** None **Job Family:** Business Operations **Skills:** Help Desk Support,IT Service Delivery, Technical Support **Experience:**… more
- General Dynamics Information Technology (Bossier City, LA)
- …support the Department of State (DoS) Bureau of Information Resource Management (IRM) Enterprise Service Desk Program in Bossier City, LA. At GDIT, we foster a ... improving how agencies operate. Our work depends on a Technical Help Desk Professional joining our team...of contact for IT problem resolutions for the DoS service desk . In this role, a typical… more
- Choate Construction Company (Charlotte, NC)
- …mentoring and providing top-notch technical support? Join our team as a Help Desk Lead and take charge of daily operations supporting over 600 users across ... to enhance operational efficiencies. Key Responsibilities As the Help Desk Lead , you will: + Lead...documentation. + Provide 3rd Tier Support: Assist with escalated technical issues and collaborate with third-party vendors. + Operational… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …+ Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service , Technical Support,Troubleshooting ... + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Supervisor Transform technology into opportunity as a Help Desk … more
- Bright Horizons (Newton, MA)
- The IT Service Desk Team Lead at Bright Horizons plays a critical role in providing advanced technical support to our internal users through direct ... engagement on tickets, service level monitoring and team mentorship. They are a part of a dynamic team that ensures smooth operations, resolves complex issues, and… more
- General Dynamics Information Technology (Washington, DC)
- …Secret **Public Trust/Other Required:** None **Job Family:** SCA **Skills:** Problem Resolution, Service Desk (Inactive), Technical Helpdesk **Experience:** 5 ... improving how agencies operate. Our work depends on a Technical Help Desk Professional joining our team...of contact for IT problem resolutions for the DoS service desk . In this role, a typical… more
- NANA Regional Corporation (Herndon, VA)
- SUVI is seeking a Service Desk Led to provide Information Technology Support Services to support the mission of the Government. **Responsibilities** + Supervises ... the day-to-day operations of the help desk . + Identifies, researches, and resolves complex ...in a timely manner. + Coordinates problems with appropriate technical , professional, and service personnel, along with… more
- Medical Mutual of Ohio (Dublin, OH)
- …Agreements and assists team lead and supervisor as needed. **IT Service Desk Representative IV** **Efficiently and effectively answers incoming phone calls ... their best possible health and quality of life. **IT Service Desk Representative I** Efficiently and effectively...calls from subscribers, providers, and staff, by resolving IT technical issues defined as Tier 1 and Tier 2… more
- General Dynamics Information Technology (Arlington, VA)
- … Desk **Skills:** Customer Service ,Help Desk Operations,IT Service Desk ,IT Troubleshooting, Technical Support **Certifications:** Security+, CE - ... extensively researching the issue again. + Notify the team lead of all VIP requests for support that require...**Required Experience** : 3+ years of related experience on Service Desk + **Required Technical … more
- System One (Bethesda, MD)
- …of a Federal IT Service Desk . We are seeking a highly skilled and motivated IT Service Desk Tower Lead to lead our IT support team. As the IT ... Service Desk Tower Lead , you will be responsible...overseeing the day-to-day operations of our service desk , ensuring the timely resolution of technical … more
- Randstad US (Woodbridge, NJ)
- …scripts to modify AD objects Leadership & Process Improvement - Act as a technical lead for help desk operations, managing escalations and offering ... support lead / systems analyst / help desk lead . + woodbridge , new jersey...communication skills (oral and written) Ability to handle escalated technical issues with white-glove service for C-level… more