- Kelly Services (Barceloneta, PR)
- **Kelly(R)** **Science, Engineering, Technology & Telecomm** seeking ** Service Desk Operations Analyst** for contract position at Pharmaceutical client in ... area.** **Job Description** + Manage the Service Provider to ensure day-to-day Service Desk operations and SLA's are being met. Collaborate with the … more
- City of New York (New York, NY)
- …help to maintain and/or analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the central services group at MOCS. ... related to sustainable knowledge acquisition and skills building. The Service Desk unit operates as a central...data and summarize research to support ongoing improvement in operations and service ; -Educate stakeholders about various… more
- Festival Foods (WI)
- …Technology Service Desk Technician I FLSA Status: Salary Reports To: IT Service Desk & Operations Manager The Information Technology Service ... scheduled 45 hours per week. The work schedule will be assigned by the IT Service Desk & Operations Manager. The hours of operation for this position are… more
- Leidos (Washington, DC)
- …leadership. The ideal candidate will be a proactive leader with a passion for service desk operations and enhancing the customer experience. Candidate MUST ... **Description** Leidos has an opening for a ** Service Desk Manager** . This opening...a quick-paced environment + Experience leading organizations performing IT Operations + Strong experience with service , incident,… more
- Robert Half Technology (Boston, MA)
- …of client issues. + Serve as the primary point of contact for clients regarding service desk operations , escalations, and service delivery concerns. + ... and effective issue resolution for clients. Key Responsibilities: + Oversee the daily operations of the service desk team. + Lead, mentor, and develop a team… more
- Generac Power Systems (Waukesha, WI)
- …lead/supervisor in an IT Service Desk role **ESSENTIAL DUTIES:** **Day to Day Service Desk Operations ** + Oversee ongoing delivery of the Global IT ... continue to push new boundaries. This role will be responsible for Global IT Service Desk Delivery Operations and ensure that end users are receiving the… more
- General Dynamics Information Technology (Washington, DC)
- … Desk Deputy Program Manage will work closely with the Program Manager support Service Desk operations and strategy. Responsibilities include, but are not ... Job Description Seize your opportunity to make a personal impact as a Service Desk Deputy Program Manager. GDIT is your place to make meaningful contributions to… more
- Festival Foods (WI)
- …Title: IT Service Desk Technician II FLSA Status: Salary Reports To: IT Service Desk & Operations Manager We are looking for a self-motivated and ... scheduled 45 hours per week. The work schedule will be assigned by the IT Service Desk & Operations Manager. The hours of operation for this position are… more
- State of Massachusetts (Chelsea, MA)
- …complex issues to supervisor or manager. * Escalate potential major incidents to service desk operations promptly. * Maintain documentation as required ... owners and visitors to the Commonwealth of Massachusetts. EOTSS is seeking to hire*two (2)** Service Desk Analysts*that will act as the first point of contact for… more
- Koniag Government Services (Chantilly, VA)
- …Solutions is looking for an excellent communicator with management consulting skills and familiar with Service Desk operations to lead a team of Tier 1 ... managing/leading government task orders. + Proven track record of successfully managing service desk operations and delivering high-quality service . +… more
- ASM Research, An Accenture Federal Services Company (Fort Belvoir, VA)
- …taking customer calls as needed. + Assists with setting goals and objectives for the Service Desk Operations organization. + Facilitates the day to day ... or equivalent relevant experience + 5 plus years in the IT Operational areas ( Service Desk , Operations , etc) + 3 plus years computer operations /helpdesk… more
- Koniag Government Services (Pocatello, ID)
- …LLC is looking for an excellent communicator with management consulting skills and familiar with Service Desk operations to Perform Tier 1 and Tier 2 ... **Kadiak, LLC,** a Koniag Government Services company **,** is seeking a Service Desk Functional Analyst with a Top-Secret clearance to support **Kadiak** and… more
- ManTech (Glen Burnie, MD)
- …include but are not limited to:** + Overseeing the performance of the Tier 1 service desk operations + Providing phone, email, chat, and Service ... Currently, ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Support Specialist - Tier 1** to join our team supporting… more
- University of Washington (Seattle, WA)
- …DEPARTMENT REQUIREMENTS** + Demonstrated experience and understanding of knowledge tools as applied to Service Desk operations . + Must be able to participate ... **UW MEDICINE IT SERVICES** has an outstanding job opportunity for a ** SERVICE DESK ANALYST** position. **WORK SCHEDULE** + 100% FTE - 40 hours per… more
- GovCIO (Washington, DC)
- …GovCIO is currently hiring for a Service Desk Lead to manage the Service Desk Operations on a day-to-day basis. This position will be located in ... DC and will be a fully onsite position. **Responsibilities** + Responsible for managing Service Desk operations -day-to-day operations + Ensures maximum… more
- TEKsystems (Elkhorn, WI)
- …and other Microsoft operating systems. + Familiarity with help desk and service desk operations . + Excellent troubleshooting and problem-solving skills. ... maintenance of desktop computers, laptops, and other IT equipment. + Handle service desk tickets using a ticketing system, ensuring timely resolution and proper… more
- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations . This role requires an individual that is ... software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy. This individual should… more
- General Dynamics Information Technology (Arlington, VA)
- …Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service ,Help Desk Operations ,IT Service Desk ,IT ... people are our differentiator. We are seeking a customer service centered Service Desk Specialist...computer hardware and software. + Provide Tier 2 IT operations control support using ITSM ticketing system such ServiceNow… more
- General Dynamics Information Technology (Washington, DC)
- …instructional development, candidates must have at least 5 years of experience in technical service desk support operations , end user support, and technical ... troubleshooting + Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing, computer workstations, computer hardware and software, productivity tools, applications and networking + Proficient communication skills in… more
- City and County of San Francisco (San Francisco, CA)
- …of the Appointing Officer. Position Description: Under general direction, the Service Desk Administrator will provide first-level desktop, software, and ... and updated on the status of problems and requests; define and document Service Desk solutions, processes, and procedures; inform management and clients of… more