- GovCIO (Columbus, OH)
- **Overview** GovCIO is currently hiring for a Help Desk Analyst/IT Generalist ( Remote ) for a legacy application to support the Department of Veteran Affairs ... (VA). This position will be full-time and fully remote . **Responsibilities** The Help Desk Analyst/IT Generalist...to the operation and support of Veteran Affairs. + Resolution of help desk tickets received from… more
- PeaceHealth (Vancouver, WA)
- **Description** PeaceHealth is seeking a Service Desk Associate for a Per Diem/Relief, 0.00 FTE, Variable position. The salary range for this job opening at ... and network. + Conducts initial assessment, triage, research, and resolution of basic incidents and service requests...upgrades of technologies and applications including Epic. + Monitors service desk activities during assigned shift to… more
- American Bankers Association (Washington, DC)
- …Culture Award_ and _2024 Great Place to Work_ designation _!_ **Job Description:** ABA's Engineer, Service Desk is an IT Engineering role in support of the ... Service Desk that helps ensure proper computer...Ivanti Heat ticketing system for all requests, documentation, and resolution . Fulfillment of Incidents and Service Requests… more
- General Dynamics Information Technology (Arlington, VA)
- …**Job Family:** Help Desk **Skills:** Customer Service ,Help Desk Operations,IT Service Desk ,IT Troubleshooting,Technical Support **Certifications:** ... people are our differentiator. We are seeking a customer service centered Service Desk Specialist...to include updates with quality notes, customer communication, and resolution within established service level agreements. +… more
- Huntington Ingalls Industries (Newport News, VA)
- …support organization. Responsible for all aspects of the day-to-day operations of the service desk ensuring the timely resolution of technical issues, ... SERVICE DESK MANAGER Location: Newport News,...all provided services * Excellent team building skills in remote environments * Willingness to support mission critical systems… more
- Leidos (Washington, DC)
- **Description** Leidos has an opening for a ** Service Desk Manager** . This opening is for an IT Services program supporting a federal client in the Healthcare ... to the customer's information. We are seeking a dynamic Service Desk Manager to join our IT...in the Washington DC area, in addition to two remote field locations in Boston and Dallas. + The… more
- Epsilon, Inc (Greenville, SC)
- …Request Fulfillment/Account Management (ERF), Major Incident monitoring (MI), and Advanced Problem Resolution (APR) technicians. Our Service Desk Agents are ... ** Service Desk Agent I** **Who is...Development funds. **Where you'll work:** This is a hybrid onsite/ remote opportunity where you will report to Epsilon's corporate… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Support Specialist - Tier 1** to join our team ... tasks and services to operate a 24 x 7 Service Desk Operation. You will be the...within the ticketing system and providing assistance in their resolution when reviewing incident records + Providing feedback on… more
- University of Washington (Seattle, WA)
- …**UW MEDICINE IT SERVICES** has an outstanding job opportunity for a ** SERVICE DESK ANALYST** position. **WORK SCHEDULE** + 100% FTE - ... Job Location Detail: **Primary work location may be fully remote within the US or at the Safeco Plaza...support groups and UW Medicine enterprise to ensure ITS Service Desk is successful supporting customer needs,… more
- NuAxis Innovations (Washington, DC)
- …24x7x365 coverage for all Tier I customer-related issues. + Intercept and initiate resolution of IT customer service requests via telephone, chat, fax, or ... phone, fax, or chat). + Troubleshoot, triage, and resolve service requests over the phone and/or via remote...initial diagnosis and analysis of Incidents and provide immediate resolution and recovery if possible. + Use remote… more
- State of Minnesota (St. Paul, MN)
- **Working Title: Enterprise Service Desk Analyst** **Job Class: Information Technology Specialist 2** **Agency: Minnesota IT Services** + **Job ID** : 82136 + ... Unit** : Minnesota IT Services + **Division/Unit** : Enterprise Service Desk / End User Support +...years of IT related experience. Experience must include: + Remote technical support, customer service , ticketing systems,… more
- Cayuse Holdings (Arlington, VA)
- …been resolved. + Document issue resolution steps and maintain records of all Service Desk activities in ITSM. + Maintain and update the Knowledge Base with ... of Indian Affairs, Bureau of Indian Education, among many more. **Primary Focus** The Service Desk Agent performs a variety of complex tasks, which include… more
- NuAxis Innovations (Washington, DC)
- …contract Service Level Agreements (SLAs) for incident Response, Update, Handoff, and Resolution times. The Service Desk Specialist must follow published ... Specialist II** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply...to Tier I support **Essential Functions:** + Provide onsite desk -side and remote technical support. The onsite… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist, Senior- Tier 1** to join our team ... network related problems, questions, and use. + Provides problem resolution to users. Confers with user to determine problem....knowledge base articles. + Providing phone, email, chat, and Service - Desk support for end users that are… more
- CACI International (Oklahoma City, OK)
- Service Desk Technician Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of ... None * * * **The Opportunity:** + As a Service Desk Technician, you are responsible for...+ You will conduct initial assessment, triage, research, and resolution for basic incidents and requests regarding the use… more
- ALDI (Aurora, IL)
- …and more. Working with a team of IT Managers, Analysts, Specialists and Service Desk Technicians, you'll help drive cutting-edge initiatives that will ensure ... and your career. In this role as an IT Service Desk Agent, you are the face...$25.25 | Year 4 - $26.00 **Work Location:** Fully Remote - Within 2 hours driving distance to Aurora,… more
- General Dynamics Information Technology (Fairfax, VA)
- …Experience Management,Information Technology (IT) Services,Information Technology Infrastructure Library (ITIL),ITSM, Service Desk Management **Experience:** 5 + ... capabilities. How You Will Make an Impact: + Direct 24x7 Enterprise IT Service Desk operations and transformation initiatives. Manage global Deskside Support… more
- Excentium (Falls Church, VA)
- …will provide support for incident resolution and requests reported to the service desk . + The Specialists are responsible for the initial assessment, triage, ... Desk Specialists provide support through analysis and problem resolution using remote communication or through telephone...and requests; logs all incidents and requests; engages other service desk resources or appropriate service… more
- Stanford Health Care (Newark, CA)
- …America) **This is a Stanford Health Care job.** **A Brief Overview** The Service Desk Agent II is responsible for providing remote support to SHC end users, ... of incidents through resolution in collaboration with the SHC service desk and desktop engineering teams. **Locations** Stanford Health Care **What you will… more
- Ensign-Bickford Aerospace and Defense (Moorpark, CA)
- …diverse and dedicated employees who work together to achieve uncommon results. Job Description Service Desk Analyst I General Summary: As part of the EBI Global ... Service Desk , the Service ...and execute appropriate escalation of reported issues based on service standards + Utilize advanced remote support… more