- Yale New Haven Health (Guilford, CT)
- …dignity and respect, information sharing, and collaboration. This includes providing service excellence by creating a great "First Impression" by demonstrating ... exemplary customer service skills for all customer groups including patients, families/friends,...as appropriate. 3.1 Collaborates with members of the multidisciplinary team offering suggestions on addressing patient/family needs, taking into… more
- TekSynap (Arlington, VA)
- …development and issuance of Service Desk operational reports; + Represent the Service Desk team in a customer-facing role; + Liaise with the ... Desk Services + Excellent communication and teamwork skills. **Overview** We are seeking Service Desk Team Leadto join our team supporting the Federal… more
- Red River (Lexington, MA)
- …clearance to join our team ! The Team Lead (Tier 2) is a strong service desk engineer, primarily responsible for working on a team within the ... experience and resolution of end user IT issues + Supervises and oversees a team of service desk engineers + Monitors and enforces team goals and… more
- Amazon (Austin, TX)
- …trends or issues that require immediate attention - Conduct a standup meeting with the service desk team to discuss priorities, upcoming projects, and any ... collaborate on cross-functional initiatives - Review and approve timesheet submissions from the service desk team - Conduct interviews for an open service… more
- CRC Insurance Services, Inc. (Charlotte, NC)
- …+ Promote a customer-first mindset across the team + Lead, mentor, and develop the service desk team to deliver high-quality support and advance team ... the following job description:** We are seeking a highly motivated and customer-focused IT Service Desk Manager to lead our IT Support Team . This is a… more
- Hussmann Corporation (Bridgeton, MO)
- …operations with global ITIL/ITSM standards and business objectives. + Lead, mentor, and coach Service Desk team members, fostering skill development and a ... **Overview** The IT Service Desk Lead is responsible for...-oriented team culture. **Responsibilities** + Oversee daily Service Desk operations, ensuring timely and effective… more
- TEKsystems (Orlando, FL)
- …employees across the US and Japan. This role is part of the Tier 1 Service Desk team and focuses heavily on first call resolution, customer satisfaction, and ... IT Service Desk Technician (Fluent Japanese) -...moved into another role. You'll join an established, supportive team that values professionalism, communication, and growth. Job Type… more
- CACI International (Sterling, VA)
- …knowledge repository for assigned applications suites + Manage a Tier 2 Enterprise Service Desk team across multiple portfolios supporting multiple ... and Incident Management + Experience working with a large 365x24x7 on-call service desk team supporting multiple software applications + **Must be available… more
- Nuvance Health (Danbury, CT)
- …5. Maintain a high level of customer awareness and focus by communicating regularly with other Service Desk team members and IT teams 6. Accurately enter all ... feels welcomed, respected and supported. Together, we are a team of 15,000+ strong hearts and open minds. If...possible for you and your career. *Purpose:* The IT Service Desk Analyst I's primary function is… more
- NS International, Ltd. (Auburn Hills, MI)
- …implementing solutions, and advising on best practices. Additionally, the technician assists other service desk team members, and creates and maintains ... and confirming privileges are within standards. + Provides guidance to other service desk team members that require additional IT knowledge to solve.… more
- NANA Regional Corporation (Alexandria, VA)
- …mission of the Government. The ideal candidate will provide leadership for the IT Service Desk team and ensure efficient, effective, and high-quality support ... SUVI is seeking a Service Desk Manager to oversee and...Provide leadership, mentorship, and direction to Service Desk staff to foster a high-performing team … more
- AeroVironment (Germantown, MD)
- …The Service Desk Technician III is a member of the IT Service Desk team and serves as the highest technical escalation point for end-user support. ... ensuring the overall stability and efficiency of end-user computing environments. The Service Desk Technician III collaborates closely with engineering teams,… more
- Koniag Government Services (Vienna, VA)
- …daily operations of the service desk as a part of the service desk team . **Shift** : Saturday and Sunday from 6am to 6pm **Essential Functions, ... **Part time Service Desk - Weekends** **Kadiak LLC,**...monitoring checks and escalating issues to the appropriate solver team . + Receiving and troubleshooting calls from international and… more
- AeroVironment (Simi Valley, CA)
- …Summary: The Service Desk Intern is a member of the Information Technology Service Desk Team and shadows different members of the Service ... Desk team . The Service Desk intern is primarily responsible for imaging computers, PC...and/or self-help materials. + Other duties as assigned by team lead or service desk … more
- IT1 (Tempe, AZ)
- …for a motivated Service Desk Technician II to join our Service Desk team . iT1 has been recognized by the Phoenix Business Journal's "Best Places ... over a decade. This is a testament to the great team and culture we have here at iT1! The Service Desk Technician II is responsible for providing… more
- Wipfli LLP (Milwaukee, WI)
- …Service Desk Lead (Engineer II) is a pivotal member of our IT Service Desk team , responsible for managing day-to-day ticket queues, driving continuous ... ticket trending metrics to identify problem areas. + Mentor and provide feedback to Service Desk team members. + Support the sales process and contribute to… more
- University of Rochester (Brighton, NY)
- …other IT teams. Reviews tickets to determine appropriate transition of work between Service Desk team members. Identifies opportunities for process ... issues or concerns. Assists with reporting on agent and team metrics. May provide on-call support. Provides second level...for customers across IT areas that are received via Service Desk intake mechanisms, such as … more
- Tesla Laboratories. Inc. (Washington, DC)
- …The position is on site in Washington DC with FinCen Works as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks include maintaining and ... telephone, electronic, and/or walk-up requests for IT support as part of a Service Desk operation + Ensure all time reporting and other required reports are… more
- University of Rochester (Brighton, NY)
- …faced with unique customer situations. + Assists with onboarding process and training of new Service Desk team members and provides team mentoring on ... antivirus, whole disk encryption, and remote access the first-level team members are unable to resolve. + Provides technical...Or equivalent combination of education and experience + Previous service desk or call center experience preferred… more
- Hawaii Pacific Health (Honolulu, HI)
- …needs of Hawai'i Pacific Health's numerous facilities and administrative offices. Our Service Desk team is responsible for providing first-level ... process the data and information in the organization. The team provides support to users, and acts as the...and caller support relating to information systems. As the Service Desk Technician, you will deliver essential… more
